Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You cannot deliver what I needed”

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Posted 2 years ago

“Flooring was of good quality but delivery charge was more expensive than the actual flooring itself”

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Posted 2 years ago

“I'm very pleased with my new flooring in the bathroom. Looking very good.”

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Posted 2 years ago

“Briiliant delivery. Flooring is of great quality, glad i googled and found this company will advise for friends and family to use.”

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Posted 2 years ago

“Buyer Beware. Absolutely shocking customer service. I asked for a Monday delivery and thought all was fine. Four days early i get a call from a driver saying he had a palette of flooring for me. I was forty miles away at the time. Had to rush around requesting people to go and take my delivery for me. Now i have to go and double handle the delivery from one place to where it should have gone. The message is clear once they have your money they dont give a Dam. Not one phone call, email or text to inform me of early delivery, it just turned up four days early and its your problem to sort out the mess as best you can. I have never known anything like it. A total disregard for the customer.”

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Posted 2 years ago

“Good, quick service”

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Posted 2 years ago

“A really average experience..”

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Posted 2 years ago

“Excellent service when requesting a sample. Prompt delivery”

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Posted 2 years ago

“Fast and efficient service, great products”

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Posted 2 years ago

“Great product at competitive pricing. Very helpful on the phone and delivered on time. highly reccomended.”

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Posted 2 years ago

“Good delivery, everything as shown”

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Posted 2 years ago

“Beautiful flooring and very professional and polite customer service support. The delivery driver was outstanding both times I’ve bought flooring from them. He could see I had broken fingers so he carted 18 boxes of heavy real hardwood flooring from his lorry to a room of my choice. I will always use this company whenever I need flooring or anything else. Outstanding, outstanding, outstanding customer service and delivery driver service”

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Posted 2 years ago

“Ordering was easy and the recommendations for amount of adhesive and fixings was a great help. My email was answered quickly and change of delivery accepted without any problems. I would say this is the best online customer service I have ever used. Thank you”

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Posted 2 years ago

“Easy to buy from, very happy with new floor. Delivery straight forward.”

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Posted 2 years ago

“was the cheapest white floor i could find with not having many funds, at first i had my doubts because some of the comments on here but i can say one my best buys the floor is the right colour and its very easy to clean to and doesn't stain to bad if you clean the mess up straight away of course! my brother laid the floor at it being his first time doing a floor like this said was easier then he thought to put down too!! would highly recommend :)”

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Posted 2 years ago

“I ordered 2 samples and they arrived 2 days later, they looked excellent quality but we have had a change of plans but wouldn’t hesitate using in the future”

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Posted 2 years ago

“Couldn't be happier with Factory Direct Flooring. Unfortunately the same cannot be said for the delivery agents who were either stupid - or contemtuous. But back to the product and suppliers: EXCELLENT price; EXCELLENT quality: EXCELLENT communication. I would certainly buy from them - just so long as their couriers weren't based in Lockerbie . . . ALL the negatives concern the couriers NOT the suppliers, who tried extremely hard to make them act as directed, and who did everything they could to make amends when they didn't!”

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Posted 2 years ago

“The online pre-sales experience was nice. It was easy to search and filter products, Specially the room visualizer was of great help to finalize the ptoduct. However I am not happy with the quality of the product. Although it comes with a life time warranty, we started noticing surficial wear and tear and dents within a week after installation. Also notice the clicks are not strong enough, Clicks have started opening at lot of palces. Pursuing with the customer support team to claim the life time warrenty. So far the team is reasonably responsive. I would not recommend the product ("Life Glacier White Marble Tile Luxury Rigid Core Click Vinyl Flooring") and would request flooring direct to be more stringent with Quality checks.”

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Posted 2 years ago

“Never had any issues with this company although I do find the delivery charges a bit excessive. Great quality and priced well”

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Posted 2 years ago

“Oiled engineered oak wood flooring is perfect.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews