Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,613 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,613 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service provided by Karl many thanks. Sharat takiar”

Helpful Report

Posted 4 months ago

“Delivered on time all correct no flaws I over ordered returns were efficient highly recommended”

Helpful Report

Posted 4 months ago

“Ordered flooring payed for it, turned out not to be in stock even though still showing in stock at the time and again when they cancelled my order,went elsewhere.”

Helpful Report

Posted 4 months ago

“THe delivery driver was really helpful and left the product by my car ready for me to load it in. I over ordered some insulating floor covering for under the laminate flooring, and it was easy to return and be refunded. Happy with the overall experience and love the flooring now its down too.”

Helpful Report

Posted 4 months ago

“Excellent service from ordering, collection and return of unopened flooring and underlay. Very responsive to email and very polite staff, they even loaded into the car for us”

Helpful Report

Posted 4 months ago

“Very helpful customer services good communication”

Helpful Report

Posted 4 months ago

“Great service and prompt delivery. However 1 issue I have is advice given on underlay, I asked for enough for amount of laminate, I was given 5 rolls to many. Will need to find out about returns.”

Helpful Report

Posted 5 months ago

“Poor service, vinyl floor didn’t arrive on agreed delivery dates. Waited almost a month to be told that the vinyl would still not be delivered.”

Helpful Report

Posted 5 months ago

Hi, thanks for taking the time to write a review - I can see that the customer service team did advise that we were waiting for stock to come in and gave an estimated date for arrival. After being advised of a further delay, i can see that the order was refunded at your request. Apologies for the inconvenience.

Posted 3 months ago

“Excellent service and product”

Helpful Report

Posted 6 months ago

“The delivery was as promised, love the vinyl, it's nice and thick and exactly like the photo, I would use this company again and would recommend.”

Helpful Report

Posted 6 months ago

“Have been waiting for notice of return collection . E-mails sent on their website. Nothing ... in fact it was the company that told me I would need more floor . Now this extra I needed needs returning.”

Helpful Report

Posted 6 months ago

“Helpful re my enquire, Good quality, delivery not as expected.”

Helpful Report

Posted 6 months ago

“Great quality product which was exactly as the sample supplied.”

Helpful Report

Posted 6 months ago

“The flooring samples were good value for money but the laminate was too light in colour for my project.”

Helpful Report

Posted 6 months ago

“It’s a shame The flooring is noisy to walk on we spent over £2000 on this floor and it creaks on the joints it feels cheap not very happy with the product”

Helpful Report

Posted 6 months ago

“Great product, looks and feels good down. Price was on point and service was great, delivery spot on time.”

Helpful Report

Posted 6 months ago

“The floors are fine but looks like the driver took my sack trolley back with him.. He was kind enough to bring the rolls into the building as I couldn't carry them myself. I went back down after he left to bring the trolley back up but my industrial trolley was gone. I would have happily tipped him but he rushed off and decided to help himself to my trolley? I understand this delivery company isn't the usual one they use - but the service is poor. It was an industrial trolley.. Also curbside delivery is a joke. These rolls are heavy and its not easy to carry them. I'm a woman who can barely lift but was expected to bring the rolls in upto the second floor myself. I asked for a date/time to at least arrange for support from friends/family on the day of delivery to bring it up but all they gave me was a 30 minute heads up which did nothing for me.”

Helpful Report

Posted 6 months ago

“Very helpful & the samples were a great help for colour matching. We have placed an order and just need to fit it.”

Helpful Report

Posted 6 months ago

“I bought the Lime Oak sheet vinyl. Really good quality flooring for an amazing price. Delivery man was extremely helpful and friendly too. Overall, great service and great products.”

Helpful Report

Posted 6 months ago

“Very good service”

Helpful Report

Posted 6 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,613 reviews