The online pre-sales experience was nice. It was easy to search and filter products, Specially the room visualizer was of great help to finalize the ptoduct. However I am not happy with the quality of the product. Although it comes with a life time warranty, we started noticing surficial wear and tear and dents within a week after installation. Also notice the clicks are not strong enough, Clicks have started opening at lot of palces. Pursuing with the customer support team to claim the life time warrenty. So far the team is reasonably responsive. I would not recommend the product ("Life Glacier White Marble Tile Luxury Rigid Core Click Vinyl Flooring") and would request flooring direct to be more stringent with Quality checks.