Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 22nd July 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was out of stock and refund still not received”

Helpful Report

Posted 1 month ago

“Very disappointed. No delivery. Contact offered only email. Responded before 6pm not after. Phoned them and office closed.”

Helpful Report

Posted 2 months ago

“Order was cancelled. In stock,then out Of stock, and could not give a delivery date.”

Helpful Report

Posted 3 months ago

“Very poor customer service and the delivery support is shocking. Only a full day slot. No am or pm or a call 1hour before delivery.”

Helpful Report

Posted 5 months ago

“Delivery arrived a day late, waited in all day on both days for it to arrive at 4pm with only one of the two items ordered. No update on when the other item is due to arrive as bank holiday. Ordered it for this weekend so I could fit it but now unable and having to source the other item myself to sort the missing item! Delivery company is extremely difficult to get hold off, been on hold numerous amounts of time for 45 minutes and more!”

Helpful Report

Posted 5 months ago

“After waiting weeks, I was told my flooring was out of stock and was not given any date for restocking. However, the flooring still shows as "in stock" for immediate delivery on the website. So they are selling a product they don't have, and don't have any idea of when it will be in stock, if ever. So beware if you order from them, they will take your money but not have your order in stock !”

Helpful Report

Posted 5 months ago

“Arrived on time, however during laying it was found to be under the 5 metres ordered. Asked for replacement but tol it had to be returned in good order as delivered and no refund. I was told I would have to unroll it before laying to check the length. Complete incompetence on there part.”

Helpful Report

Posted 6 months ago

“Absolutely TERRIBLE SERVICE AVOID THIS COMPANY”

Helpful Report

Posted 6 months ago

“Placed an order for delivery on a specific day (it's not possible to place an order without doing this!). Made arrangements to delivery when requested, sent an email to chase and find out where the delivery would arrive...only to be told I hadn't requested it. I was then told I probably wouldn't have been contacted if I hadn't chased. Asked if they could deliver on AM/PM, told this wasn't possible (even though AM is an option on their site). Asked if they would do this as a gesture of goodwill, only to be told I'd need to pay another £12.50. Looking at things, it appears it's not unusual. I'd avoid.”

Helpful Report

Posted 8 months ago

“Vinyl arrived in awful state and it took over a week to receive a refund.”

Helpful Report

Posted 8 months ago

Hi, Please accept our sincere apologies for the issue relating to damage, i can see that a refund was processed as soon as the goods arrived back here.

Posted 8 months ago

“Paid £20 for delivery fee and chose a specific delivery date as I was within time constraints. Order did not arrive on chosen day, contacted customer service who were no help at all, said they couldn't track the order. Turned up 2 days later. Customer service were no help at all. Very disappointed.”

Helpful Report

Posted 10 months ago

“I placed and paid for an order ,One month later still waiting for delivery only contact is prospected delivery date, and excuses, And asking for reviews about how good their service is , Useless.”

Helpful Report

Posted 10 months ago

“Very bad customer service Damaged flooring”

Helpful Report

Posted 10 months ago

“Delivery problems. Other companies get the driver to provide a time slot for the delivery on the day.”

Helpful Report

Posted 11 months ago

Hi, Thanks for taking the time to submit feedback regarding your order. The website does offer numerous delivery options including AM & Timed delivery, for customers who opt for the standard delivery between 08:00 - 18:00, we do however request drivers call ahead prior to delivery and we also assist with ETA's wherever possible.

Posted 7 months ago

“I'm n9t happy with the after sales team and customer service”

Helpful Report

Posted 11 months ago

“It's the first time we ordered from here and it will be the last.I think the customer service is very poor so if you have a problem beware.The planks in our herringbone pack should have been 7 of each,A and B.However there were 10 planks neither A or B.When I contacted them,they didn't believe me saying it had never happened before! And we had to send them back for inspection before they would send out another pack.Only to be told a week later that they were out of stock anyway.So we had to wait another week! Never again.”

Helpful Report

Posted 1 year ago

“I had delivery for laminate flooring and underlay. laminate flooring some was damaged, have spoken to customer services very unhelpful and rude, he hang up the phone on me when i asked how to write review on your website. I wasted my money and i wish I did not buy from this company. Bad customer services after sales very unhelpful and rude staff.”

Helpful Report

Posted 1 year ago

“Refunded order as no stock for 8 weeks accepted their exchange replacement bit instead they Refunded the order”

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Posted 1 year ago

“It came all damaged and had to be sent back”

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Posted 1 year ago

“this is the worst company by quality and service so far.”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews