Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,671 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,671 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than happy with my order. Had a slight problem with delivery but this was sorted quickly and I was more than pleased with the outcome. Amazing flooring and excellent customer service 5*”

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Posted 5 days ago

“Product came as described and within the timeframe specified.”

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Posted 2 weeks ago

“Great flooring at great prices. Have now ordered twice and will order again. They have samples you can have delivered so you can make sure its the colour you want.Good customer service 😊”

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Posted 2 weeks ago

“I had to cancel my order for lino. They were fantastic and returned my money promptly. I really like their product range and prices too. Will definitely look to them first if I need new flooring.”

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Posted 3 weeks ago

“Great service as I ordered the wrong underlay and they got in touch to advise me the correct underlay for my flooring. I was so grateful as this would have had a massive impact with time off work and the fitter for getting it laid on time. Thanks FDF.”

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Posted 1 month ago

“Good quality for the price”

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Posted 1 month ago

“Thank you for bringing my order to my car, you are a star!”

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Posted 1 month ago

“excellent quality and service”

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Posted 2 months ago

“Excellent service and product such good value for money, highly recommend”

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Posted 3 months ago

“Easy to use website Delivered a good quality product when they said they would at a competitive price What more do you need Thanks Keith”

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Posted 3 months ago

“Great flooring product, allowed me to collect as I live local to them, no quibbling when I returned a box I had left over and they credited my card the same day. Great service from a friendly team. Thank you.”

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Posted 3 months ago

“Amazing, honest company, we ordered underlay which we didnt need and we received an email from the company letting us know that we didnt need it, they refunded our money and only sent what was required. Delivery was really quick too.”

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Posted 3 months ago

“Excellent Customer Service. There was an issue with the order due to manufacturer error. The support was Excellent and fortunately it all ended well. I am very happy with my order”

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Posted 3 months ago

“What a great firm and Carl was vey helpful with me. Have not started yet as we are awaiting help from grandson”

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Posted 3 months ago

“Brilliant service and website to use from beginning to end. Would recommend this company to anyone. The flooring is very high quality for the price.”

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Posted 4 months ago

“I am very happy with the floor I bought from Factory Direct Flooring. Very good quality and good price. There were a few issues with my order but the customer service was brilliant - they respond within minutes. Highly reccommend!”

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Posted 4 months ago

“Fantastic customer service will be using again shortly”

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Posted 4 months ago

“Great company, great flooring and good customers service Thank you so much”

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Posted 5 months ago

“Huge variety and good quality of LTVs. Ordering sample was easy and prices are very competitive. I’d highly recommend.”

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Posted 6 months ago

Great feedback, thank you.

Posted 4 months ago

“Excellent”

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Posted 7 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,671 reviews