Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples delivered very quickly”

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Posted 2 years ago

“Prompt delivery - Great Tiles”

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Posted 2 years ago

“New flooring now complete very satisfied with delivery and product”

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Posted 2 years ago

“Very very helpful and polite,and very well priced.”

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Posted 2 years ago

“Good prompt service, I was relieved the delivery arrived on the allocated day despite website message warning of possible distribution issues”

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Posted 2 years ago

“Good product”

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Posted 2 years ago

“Flooring was meant to be delivered on Tuesday. Wasn't given a delivery slot so Husband had to take whole day off work (he's self employed so lost out on a lot of money). The issue came when 6pm came and went. He had to take another day off work, but I called them early afternoon to ask what was happening. Told the flooring was loaded onto the delivery truck at midnight so would be with us some time that day. 6pm came and went. My husband had to take 3 full days off work in the end. Communication extremely poor from this company and no apology received or acknowledgement there was even an issue.”

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Posted 2 years ago

“I was sent many samples all free. They were sent very quickly and nicely packed . We have yet to deicde which one we all like !”

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Posted 2 years ago

“Good communication and quick dispatch both on samples and the actual order. Good quality LUV easy assemble , time will tell how durable it is. So far so good after a month use in the busy kitchen”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I've not been able to properly look at it as it's for my new kitchen in the new year but having had a different rhinofloor on my floor for the last 20 years I am hopeful this one will be as good. I'm giving 5 stars for Factory Direct Flooring's prompt service.”

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Posted 2 years ago

“Product perfect for our stage production. Minor hiccup on delivery but immediately rectified. Nice people to work with - very helpful”

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Posted 2 years ago

“Great products and personable, knowledgeable staff.”

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Posted 2 years ago

“Got great product at good price”

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Posted 2 years ago

“Thank you so much for the free samples that are of a decent size to give a true reflection of quality and pattern. They arrived very quickly too. Have now made my choice from the sample you sent and just checking elsewhere to make sure your cost is the best.”

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Posted 2 years ago

“flooring looks and feels excellent 5 ⭐”

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Posted 2 years ago

“Excellent service and product - I haven't unwrapped it fully yet but looks great so far. Delivered on time by friendly driver and flooring is well wrapped, thank you”

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Posted 2 years ago

“The sample was delivered on time and customer service was helpful to answer my questions.”

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Posted 2 years ago

“Flooring turned up on the time.very easy to lay. Would recommend to freids and family.”

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Posted 2 years ago

“Excellent service, delivered my floor samples the next day”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews