Factory Direct Flooring Reviews - Read 7,288 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.53 out of 5

Visit Website

Phone:

0330 100 00 15

Email:

info@factory-direct-flooring.co.uk

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Factory Direct Flooring 5 star review on 14th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good and fast service. but I think delivery charges are a bit high”

Posted 1 day ago

“The sample ordering is super easy & arrived in no time. The flint grey LVT flooring is fabulous the delivery was super fast highly recommend”

Posted 1 day ago

“Excellent customer service”

Posted 2 days ago

“Very quick response to supplying a sample. Lovely quality flooring but unfortunately it was too cream and not white enough for our kitchen. Thanks for the sample, its a superb service which was a great help.”

Posted 6 days ago

“Brilliant flooring and brilliant service!”

Posted 1 week ago

“The system let us buy vinyl but there was no on stock. You should improove your online system.”

Posted 1 week ago

“Very happy with the flooring polite and helpful staff deals with queries promptly.”

Posted 2 weeks ago

“A really quick service but unfortunately the colour wasn't what we wanted. Easy to use and simple”

Posted 2 weeks ago

“Seems to be very efficient and very good quality. Very glad I found them.”

Posted 3 weeks ago

“Fantastic choice of flooring free samples very fast delivery”

Posted 3 weeks ago

“The samples arrived very quickly and we have to decide which will suit when the kitchen has been fitted. Brilliant company”

Posted 3 weeks ago

“Excellent range of flooring and all the accessories needed to fit it. Really helpful being able to select a delivery date. Really please with the service and product.”

Posted 3 weeks ago

“Not what I was looking for but excellent service will look for some more designs”

Posted 3 weeks ago

“I ordered a couple of Lino samples - they arrived next day. Fab service”

Posted 3 weeks ago

“great service”

Posted 4 weeks ago

“Got the samples within a week. They were not the type I was looking for (I should have read the small print better) but many thanks for the smooth service”

Posted 1 month ago

“Ordered from this company before and was very pleased. I received the following but was disappointed as two packs were damaged upon delivery.”

Posted 1 month ago

“Very quick delivery and very well packed. Very happy with the product and grateful for the advice received during the ordering process. Would definitely recommend the product and the company.”

Posted 1 month ago

“Delighted with the flooring and the product is exactly as described. Easy website to navigate and speedy delivery. There is slight damage to one of the packs which appears to be caused by the straps. I am hopeful that this will be covered by wastage allowed for.”

Posted 1 month ago

“Vinyl turned up with big tear that had gone through 3 areas of the roll. Had plumber coming the day after so had to lay it anyway. Will be contacting customer service when get the chance”

Posted 1 month ago

Factory Direct Flooring is rated 4.72 based on 7,288 reviews