Second time I have bought from FDF and I have no doubt to use it again. Slight problem with the online ordering but when Will called, we were able to sort it and check the order and the delivery came as promised. 10 out of 10!👍
We asked for samples which came next day these were excellent quality
When we made an order we were contacted very quickly to arrange delivery
This is a first class company
because the price was good, customer service was prompt and delivery was when they said it would be, i haven't had chance to put flooring down yet but i will do another report when it's down.
Ordering was easy, really good price in the sale ( ended up ordering for 2 rooms instead of 1!) phone all within 10 mins of ordering to arrange delivery. 3 days later it arrived. Fantastic customer service
Delivery was scheduled for Monday paid extra for AM delivery. Courier arrived only to be told that he couldn't get the pallet off the lorry as was on the wrong pallet. Rescheduled delivery for Tuesday morning. Courier arrived 16.30 and informed me he couldn't get the delivery off the truck as it was on the wrong pallet. So I had to unload the pallet from the lorry by hand with little help from courier and had to take an extra day off needlessly.
We are sorry there was an issue with your delivery. We request that all deliveries are made on a tail lift truck, customers should never have to handball goods off the vehicle.
The issue with the pallet was caused by how the courier loaded the goods onto the van, We have refunded your delivery charge as a goodwill gesture.
Please accept our apologies for the issue with delivery, we have passed the feedback onto the courier company.
The ordering process was very easy to use. Delivery was on the day agreed and the product is very good quality and looks very good on our kitchen floor.
When a review is marked
"Verified",
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
"Verified Reviewer"
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
"Verified Reviewer"
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
The
"Verified Reviewer"
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
"Verified Reviewer",
you can email supporting documents to
support@reviews.co.uk
so we can investigate and mark your review as
"Verified".
We prefer an invoice, delivery note or receipt.
When a review is marked
"Unverified",
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
"Verified Reviewer",
you can enter your email address below and we'll be in touch to verify your review.
Overview
Company Reviews
Product Reviews
Review Collection
Review Management
Review Publishing
Review Integration
Seller Ratings
