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Factory Direct Flooring Reviews

4.73 Rating 6,157 Reviews
97% of reviewers recommend Factory Direct Flooring
Company Reviews Product Reviews
Read Factory Direct Flooring Reviews
79.91%
4920 Reviews
16.76%
1032 Reviews
1.23%
76 Reviews
0.80%
49 Reviews
1.30%
80 Reviews
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Phone:
0330 100 00 15

Email:
info@factory-direct-flooring.co.uk

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
96%
on-time delivery
Greater than 94%
accurate and undamaged orders
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews
5
Anonymous
Anonymous
Verified Buyer
"order and delivery were a pleasure. it has been a few weeks since order but it is now being layed and I am over the moon with the look texture and overall appearance. it looks amazing. Thank you. Still work to do but picture is so far."
Report
Posted 2 months ago
5
Anonymous
Anonymous
Verified Buyer
"Excellent service and fast delivery would definitely use again"
Report
Posted 2 months ago
5
More Photos
Mark Organ
Mark Organ
Verified Buyer
"Flooring is still stacked in a tidy pile so I cannot comment on the quality. However the whole ordering, processing confirmation and delivery service was excellent. A call was received the day after the order to agree a delivery date for just two days after. It came via 2 deliverers and both Drives called en route to give notice of arrival time. I hope the product is as good as the service as the price is extremely competitive."
Report
Posted 2 months ago
Anonymous
Verified Buyer
"Very good quick delivery of samples"
Helpful Report
Posted 3 hours ago
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Sue Ingoe
Verified Buyer
"I received good advice when I phoned and my sample arrived in less than 24 hours."
Helpful Report
Posted 4 hours ago
Keith Grant
Verified Buyer
"Requested a sample and had excellent service, sample received very quickly. Many thanks"
Helpful Report
Posted 9 hours ago
Stuart Connell
Verified Buyer
"Excellent service promt delivery and good on price thank you"
Helpful Report
Posted 14 hours ago
John O’reilly
Verified Buyer
"ordered a sample and arrived in just a couple of days, top service thanks."
Helpful Report
Posted 21 hours ago
Anonymous
Verified Buyer
"Great speedy service"
Helpful Report
Posted 1 day ago
Anonymous
Verified Buyer
"sample is what we require and good quality, however, only need 1 metre and delivery charge does not adapt to this small amount of flooring, so cannot order."
Helpful Report
Posted 1 day ago
Anonymous
Verified Buyer
"The samples I ordered arrived promptly. Within a couple of hours of ordering I had a call to organise delivery. All details were explained. The order arrived the agreed day and well packaged. Very pleased with the flooring."
Helpful Report
Posted 2 days ago
Anonymous
Verified Buyer
"I ordered some free flooring samples & they arrived the next day ~ EXCELLENT ~ I’ll be ordering my flooring this week. Thank you Jane B"
Helpful Report
Posted 4 days ago
MAL STONEBRIDGE
Verified Buyer
"Good price Good product Super fast deiivery.*****"
Helpful Report
Posted 5 days ago
Anonymous
Verified Buyer
"Very very pleased from delivery to laying product all went very smoothly would recommend to anyone Many Thanks a happy customer"
Helpful Report
Posted 5 days ago
Anonymous
Verified Buyer
"Only sent for a sample of vinyl click flooring. Arrived very quickly. Looked a good quality but in the end we decided against vinyl flooring. Would recommend though."
Helpful Report
Posted 6 days ago
Anonymous
Verified Buyer
"was amazed at how quickly I was contacted to arrange delivery and how surprised at how confirmation was confirmed as soon as our telephone conversation was completed."
Helpful Report
Posted 6 days ago
Anonymous
Verified Buyer
"service was excellent fast and efficient ."
Helpful Report
Posted 6 days ago
Julie Pascoe
Verified Buyer
"Beautiful flooring, arrived really quickly and was well wrapped. Can’t wait to see it in my new kitchen."
Helpful Report
Posted 6 days ago
Paul Lucas
Verified Buyer
"This is second time have used this company and find them to be very efficient. Products are very well priced. Only dropped a star as on second delivery order arrived one day late so waited in all day for nothing. However I do live on IOW so probably more to do with that. I would recommend the products and company any day."
Helpful Report
Posted 6 days ago
Brian Clough
Verified Buyer
"Very quick and easy service to use. Flooring i bought was good value for money."
Helpful Report
Posted 6 days ago
Anonymous
Verified Buyer
"I got a small sample. It is very good quality. It arrived fast and well packaged. Thank you. X"
Helpful Report
Posted 1 week ago
Hazel Pike
Verified Buyer
"Only wanted samples, but arrived very quickly. Excellent service thank you"
Helpful Report
Posted 1 week ago
Linda Walker
Verified Buyer
"I only asked the day before for three samples of laminate flooring and they arrived next day, thank you❤️💋"
Helpful Report
Posted 1 week ago
Factory Direct Flooring is rated 4.73 based on 6,157 reviews
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