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Factory Direct Flooring Reviews

4.73 Rating 6,737 Reviews
96% of reviewers recommend Factory Direct Flooring
Company Reviews Product Reviews
Read Factory Direct Flooring Reviews
80.17%
5401 Reviews
16.18%
1090 Reviews
1.44%
97 Reviews
0.86%
58 Reviews
1.35%
91 Reviews
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Phone:
0330 100 00 15

Email:
info@factory-direct-flooring.co.uk

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews
5
Anonymous
Anonymous
Verified Buyer
"Very pleased with my new flooring. Looks very luxurious."
Report
Posted 3 weeks ago
5
Anonymous
Anonymous
Verified Buyer
"Very good laminate, Goes together really easy, Would buy again, Really happy with the result."
Report
Posted 1 month ago
5
More Photos
Neil
Neil
Verified Buyer
"A very professional service. A quick phone call to arrange a convenient delivery. A quick delivery by a very polite driver and a first class product. This being the second time I’ve used them. Highly recommended."
Report
Posted 1 month ago
Anonymous
Verified Buyer
"I ordered two samples and they arrived the following day. Quality is good. I was kept up to date. top service."
Helpful Report
Posted 1 hour ago
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Jane
Verified Buyer
"I have now got lovely real wooden flooring all over my house an everyone who see it Always says how beautiful it look would definitely recommend factory direct flooring to everyone 👌"
Helpful Report
Posted 7 hours ago
Margaret Marten
Verified Buyer
"very happy with my vinyl floor and the service I received"
Helpful Report
Posted 10 hours ago
Paul King
Verified Buyer
"Received samples very quickly all looks good"
Helpful Report
Posted 14 hours ago
Catherine Mitchell
Verified Buyer
"I have only asked for two samples I like both. Would need a qUote."
Helpful Report
Posted 1 day ago
Anonymous
Verified Buyer
"The samples came very quickly and good quality product but the colour not as dark as looked on line so not what I was looking for. High marks for customer service. Many thanks"
Helpful Report
Posted 1 day ago
Lynda McAfee
Verified Buyer
"Samples sent are large enough to be able to see what the flooring will look like in situ, unlike other companies who provide tiny samples. I will be ordering my new floor from them."
Helpful Report
Posted 1 day ago
Liz Marshall
Verified Buyer
"Excellent"
Helpful Report
Posted 1 day ago
Anonymous
Verified Buyer
"What a great service Fast efficient and effective . Oh yes great prices too"
Helpful Report
Posted 1 day ago
Marisa
Verified Buyer
"First time I have used this company. Excellent service and quality of product. I will definitely use again. M Dover"
Helpful Report
Posted 2 days ago
Anonymous
Verified Buyer
"Excellent service"
Helpful Report
Posted 2 days ago
Jacqueline McCabe
Verified Buyer
"Great service ,very pleased with the quality of my free samples ,hope to purchase in the near future"
Helpful Report
Posted 2 days ago
Anonymous
Verified Buyer
"Day off work to stay in for deliver then get told floor at wrong depot"
Helpful Report
Posted 3 days ago
Anonymous
Verified Buyer
"Just asked for samples, so far, and am very pleased with the product. A couple of extra samples would have been helpful, both for colours and styles, but we will be ordering full flooring in due course."
Helpful Report
Posted 4 days ago
Brian Moore
Verified Buyer
"Good prices with no small print. Straight forward marketing and easy to follow steps to check out. Prompt delivery dates. In short first class service I will recommend to others. Thank You."
Helpful Report
Posted 4 days ago
Anonymous
Verified Buyer
"Super fast delivery of samples and good size. Shame you can only order two though"
Helpful Report
Posted 4 days ago
Anonymous
Verified Buyer
"Quick and efficient service. Would recommend"
Helpful Report
Posted 4 days ago
Jenna
Verified Buyer
"I am astounded by the quality of this flooring for the price I paid, it looks incredible down and was the easiest to lay compared to others I’ve used. Each piece had perfect edges, meaning it slotted together seemlessly. I was offered colour matched beading which looks great. My only qualm was that after paying £30 delivery, it’s only kerb side delivery which wasn’t ideal when my elderly in laws had to sit waiting in on my behalf and then had to move 9 packs plus a long tube of beading all the way down our long drive and driver declined any assistance...otherwise, a fab company and would recommend"
Helpful Report
Posted 5 days ago
Anonymous
Verified Buyer
"Great service"
Helpful Report
Posted 6 days ago
Anonymous
Verified Buyer
"Fast and positive"
Helpful Report
Posted 6 days ago
Factory Direct Flooring is rated 4.73 based on 6,737 reviews
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