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Factory Direct Flooring Reviews

4.73 Rating 6,967 Reviews
96 %
of reviewers recommend Factory Direct Flooring
Company Reviews Product Reviews Metrics
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
Greater than 94%
accurate and undamaged orders
Greater than 92%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.53 out of 5
Read Factory Direct Flooring Reviews
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Phone:

0330 100 00 15

Email:

info@factory-direct-flooring.co.uk

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
“Very quick delivery of my samples.”
Helpful Report
Posted 3 hours ago
Anne Shanks
“Requested samples and I received them in record time. Was impressed with the engineered wood samples that I received. Just trying to decide which one to choose against other samples received from other wood supplier.”
Helpful Report
Posted 19 hours ago
Malcolm Lewis
“Great day after service.”
Helpful Report
Posted 1 day ago
Abdul Ali
“Good service and communication. Good price. Thanks”
Helpful Report
Posted 1 day ago
Anonymous
“Excellent quick service and really liked the quality of the vinyl. Unfortunately I didn't find exactly the shade of blue I wanted but would use this service again!”
Helpful Report
Posted 2 days ago
Marvin
“Good product ABSOLUTELY APPALLING DELIVERY SERVICE. They use DX delivery which means they have no control over what happens. I had 2 missed deliveries and the 3rd attempt only succeeded as my builder spotted the driver going back to his van after he’d gone to the wrong side of the building! The manager (Alistair?) was excellent but what can he or FF staff do if they’re using 3rd party/3rd rate outsourced companies. I would like to buy (a lot) more of this product but I’m put off by the inefficiency and ultimate huge waste of time where as a client you end up chasing companies for TWO days. When you’re also on deadlines to complete refurbishments and you have an amateur element then it ends up costing you.”
1 Helpful Report
Posted 2 days ago
Georgina Williams
“Very quick service. Received samples next day. Will definitely buy from factory direct once we've finished decorating.”
Helpful Report
Posted 3 days ago
Allen
“good quality product and comfortable to walk on.”
Helpful Report
Posted 6 days ago
Lynda Wharton
“Samples arrive d next day. Thank you”
Helpful Report
Posted 1 week ago
Michael
“Speedy ordering processing and excellent communications. Great price. Delivered as promised, without problems. Vinyl laid and looks good. Thank you.”
Helpful Report
Posted 1 week ago
Roy Molyneux
“I requested some flooring samples speedy service arrived within two days Will be ordering once we decide which one”
Helpful Report
Posted 1 week ago
Sally
“was so easy to use for measurements and guessing how many packs i would need, very happy. delivery was on time and driver was very helpful.”
Helpful Report
Posted 1 week ago
Johann Le Roux
“Very impressed with your prompt service from the order to delivery.”
Helpful Report
Posted 1 week ago
Anthea Farrell
“Great company to deal with. Also good prices.”
Helpful Report
Posted 2 weeks ago
Anonymous
“I ordered a sample it arrived the next day very impressed .floor sample very good quality but may look at a couple more before deciding great service”
Helpful Report
Posted 2 weeks ago
Anonymous
“Ordered samples which arrived very quickly and they look great.”
Helpful Report
Posted 3 weeks ago
Steven Paddick
“I like the totally free sample, and the price. The laminate flooring is not easy click fit as instructions suggest, but it does look lovely fitted. Was not keen on kerbside delivery but it does make sure you are there to check for damaged goods. I would buy from them again.”
Helpful Report
Posted 3 weeks ago
Carol Hepburn
“Once I make my order if it arrives as efficiently as the sample did I’ll be one happy customer”
Helpful Report
Posted 3 weeks ago
Anonymous
“Really impressed with the service. I only ordered samples which are of a good size and arrived very promptly. Unfortunately I was out voted on colour. However if the samples are anything to go by the quality of the Luxury vinyl is super.”
Helpful Report
Posted 3 weeks ago
Anonymous
“Just ordered a sample. Arrived promptly.”
Helpful Report
Posted 3 weeks ago
Factory Direct Flooring is rated 4.73 based on 6,967 reviews
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