Factory Direct Flooring Reviews

4.73 Rating 6,737 Reviews
96% of reviewers recommend Factory Direct Flooring

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"Very pleased with my new flooring. Looks very luxurious."
Posted 3 weeks ago
"Very good laminate, Goes together really easy, Would buy again, Really happy with the result."
Posted 1 month ago
"A very professional service. A quick phone call to arrange a convenient delivery. A quick delivery by a very polite driver and a first class product. This being the second time I’ve used them. Highly recommended."
Posted 1 month ago
"I ordered two samples and they arrived the following day. Quality is good. I was kept up to date. top service."
Posted 1 hour ago
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"I have now got lovely real wooden flooring all over my house an everyone who see it Always says how beautiful it look would definitely recommend factory direct flooring to everyone 👌"
Posted 7 hours ago
"very happy with my vinyl floor and the service I received"
Posted 10 hours ago
"Received samples very quickly all looks good"
Posted 14 hours ago
"I have only asked for two samples I like both. Would need a qUote."
Posted 1 day ago
"The samples came very quickly and good quality product but the colour not as dark as looked on line so not what I was looking for. High marks for customer service. Many thanks"
Posted 1 day ago
"Samples sent are large enough to be able to see what the flooring will look like in situ, unlike other companies who provide tiny samples. I will be ordering my new floor from them."
Posted 1 day ago
"What a great service Fast efficient and effective . Oh yes great prices too"
Posted 1 day ago
"First time I have used this company. Excellent service and quality of product. I will definitely use again. M Dover"
Posted 2 days ago
"Excellent service"
Posted 2 days ago
"Great service ,very pleased with the quality of my free samples ,hope to purchase in the near future"
Posted 2 days ago
"Day off work to stay in for deliver then get told floor at wrong depot"
Posted 3 days ago
"Just asked for samples, so far, and am very pleased with the product. A couple of extra samples would have been helpful, both for colours and styles, but we will be ordering full flooring in due course."
Posted 4 days ago
"Good prices with no small print. Straight forward marketing and easy to follow steps to check out. Prompt delivery dates. In short first class service I will recommend to others. Thank You."
Posted 4 days ago
"Super fast delivery of samples and good size. Shame you can only order two though"
Posted 4 days ago
"Quick and efficient service. Would recommend"
Posted 4 days ago
"I am astounded by the quality of this flooring for the price I paid, it looks incredible down and was the easiest to lay compared to others I’ve used. Each piece had perfect edges, meaning it slotted together seemlessly. I was offered colour matched beading which looks great. My only qualm was that after paying £30 delivery, it’s only kerb side delivery which wasn’t ideal when my elderly in laws had to sit waiting in on my behalf and then had to move 9 packs plus a long tube of beading all the way down our long drive and driver declined any assistance...otherwise, a fab company and would recommend"
Posted 5 days ago
"Great service"
Posted 6 days ago
"Fast and positive"
Posted 6 days ago
Factory Direct Flooring is rated 4.73 based on 6,737 reviews