Factory Direct Flooring Reviews

4.75 Rating 5,776 Reviews

97% of reviewers recommend Factory Direct Flooring

Company Reviews Product Reviews

Sort by: Most Recent

Most Recent Highest Rated

Filter: None

None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

Are you a business owner?

See Business Solutions

How would you rate Factory Direct Flooring ?

Tell us how Company made you happy

Minimum 10 characters

Would you like to add a photo to this review?

Upload Photo

(only JPEG and PNG files) (optional)

What's your name ?

Leave this blank if you'd like to publish your review anonymously.

(optional)

What's your email?

We need your email address to verify that your review is genuine

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Clive Loynes

"I purchased your Prestige Oxford Oak laminate flooring for my new kitchen and have been delighted with it so far. It is not the easiest of flooring to lay, in fact to date I have failed to put a single plank down in accordance with the instructions. However, once it is down the effect is great and appears to have a very good and robust joint mechanism. I have found that the best way to lay it is to couple complete room widths together and then couple those as a single unit into the floor already laid. When tapped together to completely close the joint the effect is stunning. I have been walking about on it for a couple of months now without any sign of movement. Great product."

Report

Posted 3 weeks ago

Anonymous

More Photos

David Owen

"Good price, quick delivery. Would use again"

Helpful Report

Posted 18 hours ago

Visit Website

"Hassle free ordering, 1st class communication,excellent delivery service"

Helpful Report

Posted 3 days ago

"5 boxes of Karndean Palio Clic flooring containing 10 planks in each box. 2 planks damaged, most of the others that have been checked appear okay. Might be able to hide the broken bits under skirting or cut to fit if needed."

Helpful Report

Posted 3 days ago

Dear Mr Crowhurst,

I have emailed you a claim form for damages - if you reply with a photo of the damage, we can either refund for the damage or replace them for you.

Posted 3 days ago

"Found it really helpful getting free samples before buying, as I could then see what looked best with my new kitchen. This company also had great quality for great prices. I would highly recommend."

Helpful Report

Posted 4 days ago

"Excellent product, good value, helpful staff and prompt delivery."

Helpful Report

Posted 1 week ago

"It was delivered on time as promised, it was well packed it had no damaged to any of the boards, it was of excellent quality"

Helpful Report

Posted 1 week ago

"I haven’t lay my laminate down yet but I’m so pleased with what I got. The prices are just brilliant, the customer service was great and the delivery is really good, well wrapped, the driver was so nice and helped me carry all in. I would recommend to anyone and I’ll defenitly shop again!"

Helpful Report

Posted 1 week ago

"Prompt and efficient"

Helpful Report

Posted 1 week ago

"Excellent service sample came next day . Purchased flooring and that came a promised"

Helpful Report

Posted 1 week ago

"From placing my order the staff were very helpful and my order arrived when I arranged. Very well wrapped. And my fitter was impressed by the quality. I ordered vinyl for my bathroom floor. Very pleased."

Helpful Report

Posted 1 week ago

"Placed our order, final price had no bearing on advertised price, finished up being charged £24 surcharge on top of standard delivery charge of £30. Contacted company to complain and they explained that we were considered to be outside mainland UK having a Dundee postcode."

Helpful Report

Posted 1 week ago

Dear Mr Tonge,

Thank you for your review. I have looked at your order and the pricing is correct as per the advertised price on the website for the size you ordered. It does state price from xxx and then on the product page it has a tiered pricing as per the bulk buying offers.

The delivery charges and surcharges are also listed on each product page and then again in the shopping cart, i am sorry if you did not see this and it lead you to become confused or unsure of what you were being charged.

Posted 1 week ago

"Very efficient, prompt, courteous. I will use this company again"

Helpful Report

Posted 1 week ago

"The Vinyl was delivered on time and is good quality. The £60 delivery charge for delivering to Aberdeen was very expensive and shouldn't have been more that £10-15 like other suppliers."

Helpful Report

Posted 2 weeks ago

"Well - we haven’t received it yet !"

Helpful Report

Posted 2 weeks ago

Hi Hilary,

Your delivery was arranged for today 07/06/18 and we can see that it has been delivered, the link you received i believe was an invitation to review your buying experience rather than the later product review.

If you would like to leave a review that reflects how you feel about the ordering process, we would welcome your comments.

Posted 2 weeks ago

"Within a few minutes of placing my order someone was on the phone to arrange delivery which came promptly the morning."

Helpful Report

Posted 2 weeks ago

"Good advice and helpful staff"

Helpful Report

Posted 2 weeks ago

"great service"

Helpful Report

Posted 2 weeks ago

"I placed my order on line and within 5 minutes I had a phone call thanking me for my order. We arranged a delivery day. It was delivered before the delivery date which was excellent."

Helpful Report

Posted 2 weeks ago

"Good service"

Helpful Report

Posted 2 weeks ago

"really happy with the flooring, was delivered next day and looks better than the photos. Really really pleased with my order. Thank you."

Helpful Report

Posted 2 weeks ago

Factory Direct Flooring is rated 4.75 based on 5,776 reviews

Are you an Agency?

Factory Direct Flooring Reviews

BOOM! Your review is being processed!

Report a Review

What's an"Unverified Reviewer" review?

How can I make my review "Verified"?