Factory Direct Flooring Ltd Reviews - Read 7,317 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.53 out of 5

Visit Website

Phone:

0330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way Hemdale Industrial Park

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Factory Direct Flooring Ltd 5 star review on 20th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered flooring, saying in stock, delivery in 3 days , brilliant, then e mail ,out of stock, having to order in ? factory direct ?? hmmm , then cant even give me a delivery date 2 weeks from now, asked for refund ,not even heard anything back yet, seem to have gone silent ,from this experience i would suggest looking elsewhere ,and still waiting for my refund”

Posted 1 day ago

“We have used this company several times , however the latest experience has been shocking. They advertise next day delivery but when you try to order they dont offer it. Vinyl was delivered bent in half. When opening the roll it was damaged and ripped in several places. Customer service is useless. Will be expecting a refund .”

Posted 5 days ago

“Were over the moon with our flooring. Great quality and best price out there after looking around. A LOT! ha. Super fast delivery also. notifications all the way. Definitely recommend to other and use again on the future Prestige Classic White Oak”

Posted 1 week ago

“Great Help. Fast Service and Shipping.”

Posted 1 week ago

“I ordered a sample and it came the next day, the sample was advertised as kitchen flooring but l don't think it would last long in a kitchen environment.”

Posted 2 weeks ago

“Very swift response, samples arrived in 48 hours”

Posted 2 weeks ago

“So far I only need to look for possible vinyl options. I am having a new conservatory built in the next few months. Then I shall be in the market for a piece about 3 by 2 metres. So it is no big order! So far so good. No complaints!!”

Posted 2 weeks ago

“Very quick with samples and they look very good quality”

Posted 3 weeks ago

“Makes my garden look great and ,was delivered quickly”

Posted 3 weeks ago

“Received Samples quickly, great service”

Posted 3 weeks ago

“Samples arrived promptly.”

Posted 3 weeks ago

“Very helpful when I contacted them regarding delivery. Flooring ordered and delivered on requested date. Will certainly use again.”

Posted 4 weeks ago

“I have only ordered samples to choose from as yet but the samples look of high quality, they came the next day and i will definitely be putting an order in very soon”

Posted 4 weeks ago

“I ordered samples of the parquet and was very pleased with the quick service and the quality of the product. Will be placing my order soon.”

Posted 1 month ago

“Received sample very promptly.Very pleased.”

Posted 1 month ago

“Brilliant, I had been looking for new flooring for a while and somewhere that delivers to your house as ican drive and found factory direct flooring and the price per pack was really great and the flooring is lovely. Thanks so much”

Posted 1 month ago

“Received a sample of flooring, just what I wanted. Will be ordering for my kitchen when I’m ready.”

Posted 1 month ago

“What an amazing company! beautiful flooring at extremely affordable prices! My kitchen looks fabulous and the vinyl is so comfy to walk on and extremely durable and value for money! Super easy ordering and even faster delivery! Thank you!”

Posted 1 month ago

“I have found Factory Direct very responsive in sending out samples. I have just had my floor screed, so when dry will be placing my order. The quality of the samples are excellent.”

Posted 1 month ago

“Purchased this product to do the spare room. Great quality for the price looks more expensive than it should at the price. Easy to lay, fast delivery, would order again”

Posted 1 month ago

Factory Direct Flooring Ltd is rated 4.72 based on 7,317 reviews