Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,678 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,678 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was out of stock and refund still not received”

Helpful Report

Posted 4 days ago

“Very disappointed. No delivery. Contact offered only email. Responded before 6pm not after. Phoned them and office closed.”

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Posted 1 week ago

“Great Service as usual”

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Posted 2 weeks ago

“So happy with the roll vinyl I purchased for my kitchen.Really good value and excellent quality. Had an issue with delivery but have to say it was sorted out efficiently and I was very pleased with the outcome. Highly recommend this seller 10 out of 10👍”

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Posted 2 weeks ago

“Easy company to deal with and a high quality product.”

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Posted 1 month ago

“There was a major disaster when they accidentally sent the wrong colour scotia out, but it was quickly resolved, and refund provided. Used these guys a few times in the past, and that's the only issue I have ever had, so cant complain too much!”

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Posted 1 month ago

“Great products, good prices, great service.”

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Posted 1 month ago

“Order was cancelled. In stock,then out Of stock, and could not give a delivery date.”

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Posted 1 month ago

“More than happy with my order. Had a slight problem with delivery but this was sorted quickly and I was more than pleased with the outcome. Amazing flooring and excellent customer service 5*”

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Posted 1 month ago

“Product came as described and within the timeframe specified.”

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Posted 2 months ago

“Great flooring at great prices. Have now ordered twice and will order again. They have samples you can have delivered so you can make sure its the colour you want.Good customer service 😊”

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Posted 2 months ago

“Problem with the flooring when It arrived. But you where very quick to fix the issue and I would be interested in ordering again from.”

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Posted 2 months ago

“I had to cancel my order for lino. They were fantastic and returned my money promptly. I really like their product range and prices too. Will definitely look to them first if I need new flooring.”

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Posted 2 months ago

“Great service as I ordered the wrong underlay and they got in touch to advise me the correct underlay for my flooring. I was so grateful as this would have had a massive impact with time off work and the fitter for getting it laid on time. Thanks FDF.”

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Posted 2 months ago

“Good quality for the price”

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Posted 3 months ago

“Thank you for bringing my order to my car, you are a star!”

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Posted 3 months ago

“Very poor customer service and the delivery support is shocking. Only a full day slot. No am or pm or a call 1hour before delivery.”

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Posted 3 months ago

“Delivery arrived a day late, waited in all day on both days for it to arrive at 4pm with only one of the two items ordered. No update on when the other item is due to arrive as bank holiday. Ordered it for this weekend so I could fit it but now unable and having to source the other item myself to sort the missing item! Delivery company is extremely difficult to get hold off, been on hold numerous amounts of time for 45 minutes and more!”

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Posted 3 months ago

“Easy to put through an order on the website but had a few issues with delivery as the order was put on hold as I had ordered an underlay not suitable for the flooring and this was questioned and then refunded when it was decided we didn’t need to underlay for the vinyl. When we finally got the delivery we were shocked to find we’d potentially received the wrong length as it stated 3 metres but when we rolled it out it was 4x5 as ordered. I think more clear measurements on the delivery is needed and also a bit rude on the phone so customer service could be better. The vinyl is very thin and can rip easily but once the flooring was laid we are very pleased with it as a cheap alternative to herringbone wood and would order again. Lots of choices on the website and reasonable prices to suit all budgets.”

Helpful Report

Posted 3 months ago

“After waiting weeks, I was told my flooring was out of stock and was not given any date for restocking. However, the flooring still shows as "in stock" for immediate delivery on the website. So they are selling a product they don't have, and don't have any idea of when it will be in stock, if ever. So beware if you order from them, they will take your money but not have your order in stock !”

Helpful Report

Posted 4 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,678 reviews