Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the flooring. It looks exactly like the picture and was delivered quickly. Would definitely use again”

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Posted 2 years ago

“Received sample quickly and efficient service. Will be ordering again and recommend to family and friend.”

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Posted 2 years ago

“Haven't received my order yet...”

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Posted 2 years ago

“Very good service from point logging on to website to taking delivery. Very please indeed. Big wishes for the festival Month of the year to all at Direct Flooding. Paul Carr”

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Posted 2 years ago

“After investigating many suppliers of flooring I decided to purchase from Factory Direct. The main reason was that the cushioned vinyl flooring for our bathroom came at a very competitive price and was much cheaper than other suppliers. The free supply helped is very helpful to see how the flooring looks before purchasing. Once purchased the flooring was delivered within 7 days and was well packed.”

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Posted 2 years ago

“Samples arrived quickly”

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Posted 2 years ago

“Amazing very strong vinyl floor. I love how it’s stay in my beauty room. Thank you. Definitely recommend”

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Posted 2 years ago

“Very poor service phoned up twice to chase my sample , still never arrived”

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Posted 2 years ago

“Excellent Service fast accurate delivery and great communication all the way”

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Posted 2 years ago

“Ordered samples from three on line companies plus local flooring shops. Factory direct were quick to.send and very helpful on the phone to advise me how to order so I would highly recommend them!”

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Posted 2 years ago

“Allowed me to order a product that wasn't in stock. They did offer to swap for a different floor however if I'd wanted a different floor I would have ordered it. If a product isn't in stock the customer should be informed ahead of placing the order so they can make an informed decision.”

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Posted 2 years ago

“My delivery was never made so I want a refund”

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Posted 2 years ago

“Very fast delivery. All 5*”

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Posted 2 years ago

“Always good service”

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Posted 2 years ago

“Disappointed the flooring arrived a day late, but once it arrived arrived, was very nice, I'm very pleased with it, and will order again”

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Posted 2 years ago

“Lovely floor, great sealant too.”

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Posted 2 years ago

“Happy with the product paid quite a bit not happy with delivery fee over all happy with the product”

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Posted 2 years ago

“Flooring is fantastic, we were left with one board spare. So the measurement tool on your website was super accurate for ordering packs. Good quality and easy instructions. Our first time laying Herringbone ourselves and it worked out so well. Delivery was fast too. Thank you!!”

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Posted 2 years ago

“Excellent service from start to finish, great products the floor looks great and went down really easy, would definitely buy from them again and recommend 👍”

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Posted 2 years ago

“Great product, delivered on time, highly recommended.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews