Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice and prices, quick delivery.”

Helpful Report

Posted 2 years ago

“Cushion lay is good quality at a reasonable price”

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Posted 2 years ago

“I ordered quite a few different samples before we could eventually decide what we wanted. Each sample order arrived within a short period with no quibble from F.D.F. After a lot of deliberation we settled on limed oak. Delivery was prompt and now that I have layed the flooring we are very pleased with both the result and the quality of the product.”

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Posted 2 years ago

“Paid for Saturday delivery, and my order was cancelled last minute. So, can rate only delivery, not the flooring. Still, awaiting for refund.”

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Posted 2 years ago

“We are having a new kitchen we ask for a sample of flooring we received it today and the colour and Quality is good”

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Posted 2 years ago

“Good service, the flooring arrived as advised. Once laid the flooring looked beautiful, really rich colours and great quality. Very pleased.”

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Posted 2 years ago

“Good quality product. Arrived on time and well packaged. Thank you”

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Posted 2 years ago

“Fast delivery of our flooring samples”

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Posted 2 years ago

“Excellent Attention from the young man N onthe line very good he helped me also the floor is excellent quality all my visitors have mentioned these. Delivered on time driver ok thank you”

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Posted 2 years ago

“Very good price , refunds and returns are not the best option with this company the product itself is fine and good Just make sure you don’t do any mistake because you will pay a lot for refund”

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Posted 2 years ago

“Flooring poor quality”

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Posted 2 years ago

“Lovely quality laminate flooring, very good price. Quick delivery and great service.”

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Posted 2 years ago

“Beautiful flooring at reasonable price.”

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Posted 2 years ago

“Worst company ever worked with. Never have anything available ordered online”

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Posted 2 years ago

“Excellent service very speedy and great communication.”

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Posted 2 years ago

“Great customer service. Really responsive and helpful. Good communication and delivery Srrvice. Product as described. Would recommend.”

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Posted 2 years ago

“Very pleased with the quality and look of the floor”

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Posted 2 years ago

“Absolutely brilliant from start to finish, really helpful got us several samples free of charge so we could choose colour at home. You order online and pick up from unit, it was all carried to car for us, definitely return when I need more. The price is cheaper than any other quotes we had, we got laminate and under lay for the price of just laminate elsewhere.”

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Posted 2 years ago

“Perfect floor which is amazing quality and was easy to put done. Everything was delivered on time and correctly. Highly recommend!”

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Posted 2 years ago

“Everything was East to sort. Delivery when they said. Will order again”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews