Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,485 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I logged an emergency call at 12.20pm todsy. Its 4pm still waiting. Anthony took the call at 2.09pm on my follow up to call back and update. Still waiting. At 3.30pm Sam picked up the call and adjed me to hold on he needs to make enquiries and hung up. I am sitting in this freezing weather with my elderly mother since 12 O clock. I still have a long journey ahead. Now you decide if you want to be humiliated like this ?! .”

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Posted 7 years ago

“Made an emergency call out at 12.25pm today. Its 3.45pm still waiting. Phoned twice for a follow up Anthony picked up to call back and update. No call backs teceived. Phoned after another hour, Sam took the call to say please hold on Ill check and hung up!! In this freezing temperature waiting with my elderly mother. You decide if you want to go ahead with this humiliation?!!!”

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Posted 7 years ago

“Recently Emergency Assist took over 2Gether breakdown cover. They attempted to collect my premium with no advice of the amount due, did not answer my phone calls and ignored my e-mail. I have now purchased cover from another company”

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Posted 7 years ago

“DO NOT USE! This company simply debited money from my account without even providing me with the option to renew or not. Tantamount to THEFT. Clearly a very unethical and sneaky operator. Emailed them to demand an immediate cancellation and refund but received no reply. Will refer the matter to the fraud department of my bank. Will also share my experience all across social media.”

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Posted 8 years ago

“I am still waiting for my refund!”

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Posted 8 years ago

“I can't get through to anyone this breakdown was cancelled last year as I no longer have the car. Yet you have renewed it and said you were going to take the payment. BAD”

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Posted 8 years ago

“Tried to take out 2 policies with this company, had problems and couldn't get any help from them. So I only hope there breakdown staff are better than the office staff.”

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(21/01/2017) - Posted 8 years ago

“Do not use this company for breakdown cover! You would be better to have no breakdown insurance than to take out a policy with this company! I don’t have the time to go into the whole sorry story but in short when you try to call their breakdown number you’ll most likely be left waiting at least 20 minutes for someone to answer your call. When they finally do answer, they then take your details and you’ll be left waiting again for someone to call you back – another 50 mins. If you’re lucky, they might contact a breakdown company in the right part of the country but be aware that their staff seem unable or unbothered to use google etc. to verify your exact location and will probably dispatch someone to the wrong place. The breakdown crew will fail to report back to 2gether this fact (probably as no one at 2gether is answering the phone). You will then be left waiting in the belief that someone is on their way to you when in fact absolutely nothing is happening. When you call back again (if you have any phone battery left by this stage), wait the required time for them to pick up the phone, they will then try to reorganise in the right location. All the while they will fail to keep you suitably updated as to what is happening. Approx. time from first call to likely arrival of breakdown crew – 4.5 hours Fortunately we were not stranded on the side of a motorway, it could have been a lot more stressful but seriously we would have been better off not having breakdown cover for the amount of inconvenience and wasted time this caused us. Moral of the story – don’t skimp on getting cover from a reputable company even if you do keep your vehicles well maintained and rarely need recovery.”

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Posted 8 years ago

“I am not very happy at all. This is a joke how I had to wait 4 to 5 HOURS for someone to come from your company. I broke down at 4:26 am on Saturday 10th of September 2016. At the end I got home at 9.40. I have attached a copy of how many calls I made to your company and kept all records for my self as well. I have spoke to different people and spoke to someone name Jack. The service was absolutely unprofessional and a joke. I did not know if they was playing games with me or joking with me when I wasn't in the mood for games. No real answers were coming out and kept saying a hour - half an hour and so on. At a stressful time when your car breaks down you need people from your company to say everything will be fine we right on the way and not say I don't know. if you guys don't know where your engineers are. How as a customer is that reassuring and how the hell are we pose to know where they are? I would never recommend and putting me under big presser and stress from this company.”

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(03/04/2016) - Posted 8 years ago

“Broke down and could not get an answer ....just recorded music...poor service.”

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(15/05/2016) - Posted 8 years ago

“You promised me a cheque for £98 as I provided you with two receipts as requested via email. I'd appreciate it asap Chris Thomas policy number 2870423”

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Posted 8 years ago

“Hi, I went on holiday to Cumbria. At night time about 11 pm country side no houses nothing around us, hit rock and had a flat tyre. We couldn't manage to take the wheel off. Was dark etc. So we decided to walk 30 min to place we stayed and call in the morning. I called at 9 o'clock to ask for help. And from now on only horrible experience. Girl on the phone was rude, ask me where I'm taking car to? I'm sorry did I just told you I'm on holiday!! No idea where? Post code and house number where car is at the moment? Did I just told you, car is on side of the country side road. Can't tell you house number because there are no houses. She wasn't interested. We manage to find nearest post code online and ask to follow the road. The chap turn up eventually after 3 hours ( was told is going to be 1 or 1.5 hour) very unhappy& rude he had to drive from Carlisle. I thought this is his job! His car was to wide for road we kettle grip so he wanted to turn back. We find the other road where he can get to us. He didn't attempt to take wheel off just drop us off to the nearest tyre place and left without asking if we can get help there. Please avoid because in a difficult situation you can't repay on this cover. I will not use them again. I can understand waiting for recovery but can't understand how someone can take calls if doesn't get what is rural areas or not familiar with area ( we are on holiday)? AVOID AVOID AVOID”

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Posted 8 years ago

Thank you for your comments Anna. Understandably though, we need to ascertain your locality, whether you are on holiday or otherwise, otherwise we are unable to provide assistance. We apologise if you feel let down by the service but if you wish to discuss this further or speak with us in more detail regarding the matter please call us on 01945 465508 or email us at support@drive-365.co.uk. Regards 2Gether Insurance

Posted 8 years ago

“I accept that the estimated time of arrival is approximate. However when the predicted arrival time continues to slip hour by hour despite being told that the vehicle will be with me in a few minutes on two occasions, it begins to be unacceptable. When it got to 11pm and the driver was on another job, I suggested that if the mechanic was amenable I might as well wait until the morning. And I was booked in for first thing 9am the following day. No one arrived at 9, or 10. Keen to get my car to a garage, I suggested that I cancel the job and call a garage to collect my car before everything shut at lunchtime. I was told I could not do that without a fee as the job had already been booked. I understand the reasoning for this rule, but at 15 hours after my original call I had little faith that a recovery vehicle would ever arrive. Feeling that there must be a point at I could break this booking, and with the person I was speaking to unable to authorise that I asked to speak to a manager but was told there would not be anyone in the office that day.”

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Posted 8 years ago

“I purchased breakdown cover on the 04th September, I'm still to receive any paperwork. I don't even have a telephone number to call in the event of a breakdown. Not happy at all.”

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(04/09/2016) - Posted 8 years ago

Miss Hughes, Thank you for your comments. We can see from our system that the documents were successfully delivered to you after the point of purchase at 1:12pm on 22nd August. These are yet to be opened. Additionally we also resent these to you yesterday, as per your request, prior to leaving this review. If you are experiencing issues receiving emails or wish to confirm the address we have on file please call us on 01945 465508 pressing option 5 when prompted. Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“When I took out the policy , I did not know that I would have to paid £80 for a call out. If this is the case what exactly did I pay for. I can call out any independent breakdown service for a £ 20 charge. I believe that I was mis sold the policy and the policy is not fit for its purpose. I am very disappointed.”

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Posted 8 years ago

“They are Rubbish didn't give me what I wanted so I struggled to drive my truck home the way it was”

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(16/08/2016) - Posted 8 years ago

“Why do I have to ask you to email me my policy documents because I bought through a comparison site? Why haven't you still not emailed them? What if I broke down. I've paid for a service which I'm not getting.”

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(10/08/2016) - Posted 8 years ago

Mr WIlkinson, Thank you for your comments. We can see from our delivery system that these have indeed been sent, and delivered, to you twice. Once at 8:16pm on 3rd August and again at 4:03pm on 4th August. Neither occasion were these opened. Irrespective of whether these are opened or received your cover would be in place, and you would have been able to call upon the service if required, as per the copies and details that were presented to you on the confirmation page upon completion of payment. Regards 2Gether Motor Breakdown Team.

Posted 8 years ago

“Recovery person arrived 2 hours after my phone call. Not the kind of roadside assistance I expected.”

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Posted 8 years ago

Tahira, Thank you for your comments. We are sorry that you feel the level of service and attendance was not to the level you expected. If you could please email us with more detail at complaints@2gi.co.uk we will happily look into this for you. Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“I made a home start callout at 11.27am yesterday. I was advised due to a busy period someone will be with me in 90 mins. I was very understanding about the situation. I again called back at 1.30pm, 2hrs later and was advised rudely that the updated time is 2.30pm. I said that's 3 hrs and the approx waiting time on the website is 45mins but I do understand unforseen circumstances. I stressed I had no calls or updates about the situation. She was sure someone will be with me by 2.30pm but was not advised about the drivers whereabouts. I again rang at 3.15pm because no one had arrived. I was advised there is someone on route and will be there by 3.30ish. That made me furious, that's 4 hrs!!! I've had breakdown for over 17yrs and never had such a bad experience and poor service. The driver arrived and said "I'm sorry I don't know much about Saab and I was told to do a tyre change. I need to call my mechanic" I specifically rang for a home start. At this point I did not want him to touch my car, he didn't even try to jump start it. I called my local mechanic who was now free to come out and he plugged his battery meter and said the battery is dead. He also checked after starting my car that the alternator was fine. A whole day wasted waiting.”

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Posted 8 years ago

“I broke down in the first 48 hrs of me taking the policy out, which is fair enough, but be told that you won't come out even afte the 48 hrs is wrong l was stuck on Exmoor Thanks a lot”

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(03/08/2016) - Posted 8 years ago

Hi, Thank you for your comments. The policy does not cover pre-existing faults with the vehicle, so if one has occurred during the 48 hour inception period, this will obviously be the case when the cover comes into force. Attendance will be refused to this given issue until such time evidence is received that remedial action is taken. Regards 2Gether Motor Breakdown Team

Posted 8 years ago

Emergency Assist Ltd is rated 4.2 based on 3,485 reviews