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Emergency Assist Ltd Reviews

4.2 Rating 3,423 Reviews

84 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joined well under 14 days ago & incurred a roadside breakdown. Operator was very unhelpful asking lots of unrelated questions. Have requested a full refund 2 days ago & as of today still have received no response from 2gether after sending 2 emails.”

(25/01/2016) - Posted 8 years ago

“i got 2 useless emails. all i want to know is 1. membership no. no card i guess, 2. breakdown help phone no.”

(01/02/2016) - Posted 8 years ago

Mr Todd, Of the two emails received, one will have contained the information for you to login into your account and retrieve the documents if required, whilst the other would have contained said documents as attachments, one of which being the schedule of cover outlining the requested information. If you require these to be resent please advise. 2Gether Motor Breakdown Team

Posted 8 years ago

“Orpington Call to use 'Home start' as my daughter's car wouldn't start. Wanted £90+ to send a breakdown vehicle.. Reason given was that my daughter may have drained the battery when she was cleaning the car?? More of less accused me of fraud as she only took out the cover a week ago. I did tell them that car has been cleaned before without battery going flat! But supervisor wouldn't budge. Apparently it was my daughter's fault for not turning off the inside light when she was hoovering her little Corsa.. This was even before reason for non starting was even identified!! My advice.. Dont let the cheap initial cost sway you.. What you pay is what you get.. I have since cancelled the policy which cost me £10 but still worth it for peace of mind because I would hate for my daughter to be stuck some where and then having to turn to this company for help.”

(20/01/2016) - Posted 8 years ago

Mr George, Thank you for your comments. We regret you feel this way regarding the service and product you purchased, however under Section B of the policy wording issued to you, it states: "The following is NOT covered: Lights, radio, chargers left on resulting in a flat battery" Unfortunately, even though unintentional, if your daughter was hoovering her car, the internal light left on for a period of time which resulted in a flat battery, this would fall under the above exclusion. Our policy wordings clearly state the benefits and exclusions accordingly and would have been made available for you to view prior to purchase. Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“They don't confirm after policy buy payment is thought but don't have email communication like send contract copy and confirm, just on-screen order no only”

(24/01/2016) - Posted 8 years ago

Mr Patel, Thank you for your comments. When purchasing a policy through us a confirmation email is automatically sent on each occasion to confirm this and the relevant information pertaining to the cover. If you are in absence of this, please let us know, and we are more than happy to reissue this for you. Regards 2Gether Motor Breakdown Team.

Posted 8 years ago

“I took out my policy on the 8th of Jan, on the 9th of Jan i had a break down where my drive shaft snapped, clearly I was unaware this was going to happen but because my policy was less than 48 hours live I was not covered dispite me being charged from the 8th of Jan. You get what you pay for in this world, cheap doesnt mean best, unfortuantly.”

(08/01/2016) - Posted 8 years ago

Mr Edwards, Thank you for your comments. Our policy wording and quotation engine make it perfectly clear that there is a 48 hour inception period before you are able to call upon our service. It even goes to the point of ensuring a declaration is read to this effect and acknowledged prior to you obtaining a quote in the initial instance. Regards The 2Gether Motor Breakdown Team

Posted 8 years ago

Hi Mr Edwards, We haven't had a revised review which is a little disappointing, our cover clearly states a 48 hour inception period and this is quite common within the motor breakdown market. We do feel it is unfair to provide a negative review on something that is clearly stated prior to your purchase, we would appreciate your comments. 2Gether Motor Breakdown Team.

Posted 8 years ago

“have been ripped off never mind wont loose any sleep for a tenner”

(09/01/2016) - Posted 8 years ago

Mr Smith, Could you please advise how you have been "ripped off", we are an ethical company and do not work like this, if you unhappy with what you have purchased please contact us in order for us to rectify. Regards - 2Gether Motor Breakdown Team.

Posted 8 years ago

“..... when u buy online its good to get email confirmation, invoice, welcome pack and all those documents. which any one needs. the company seems not to care about this, and im very disappointed i had to emailed u about it 2 weeks after the money was sent to ur account. at some point i wasnt sure if i was cover or what because it was no feedback from u at all., its very disappointing.”

(15/11/2015) - Posted 8 years ago

Mr Struthers, Thank you for your comments. Our online system automatically emails out the associated documents upon completion of purchase in every instance. Sometimes overly aggressive inbox spam filters class this as junk, so we find client's sometimes overlook this. We apologise you did not receive these, so if you haven't already, I have resent the documentation to your email address. Again our apologies. The 2Gether Motor Breakdown Team

Posted 8 years ago

“What a wast of my time (3 years) and the only occasion I needed help was told NO by them. Will not be taking my custom back to them this year.”

(27/03/2015) - Posted 8 years ago

“Very sneeky of you to leave out important info like the limited amount of call outs and that if something had to happen you would take the car to the nearest garage but it may not be near my home. Then after we pay we see this then you have the nerve to charge us a £10 cancellation fee becasuse of your miss selling. I will never recomend you and will bad mouth you at every opitunity that I had. Bunch of thieves that's what you are. Good bye and good riddance.”

(08/10/15) - Posted 8 years ago

Mr Buyskes, Thank you for your comments and we apologise you feel as you do, however prior to the point of purchase you would have had opportunity to view and read our policy wordings which confirm the benefits of our cover levels. Additionally, you would not have been able to obtain a quote in the initial instance without agreeing to our Terms of Business, within which state our cancellation charge should you voluntarily cancel the cover within the first 14 days. Regards The 2Gether Motor Breakdown Team

Posted 8 years ago

“The quote was £42.50 but I was charged £49.16p so I am not very pleased. Thank you for your reply but the quote on "go compare still shows £42.50p". I booked through this system and not direct so I should have had the discount. I would appreciate the consideration of a reimbursement for the difference please. many thanks Jeff Glock”

(04/08/15) - Posted 8 years ago

Mr Glock, We have looked through our system and there is no record of you having received a quotation of £42.50, only of the £49.16 which you proceeded with. If you are able to supply evidence of the £42.50 quotation we will gladly refund the difference. Regards The 2Gether Motor Breakdown Team

Posted 8 years ago

“Got 2 quotes from 2gether on 2 different comparison sites, So took the one which was £5 cheaper, Then today received an email offering me 50% off the higher quote, - NOT AMUSED.”

(31/07/15) - Posted 8 years ago

“2 week i waiting for any letter of proof purchase .”

(06/07/2015) - Posted 8 years ago

Mr Vano, Thank you for your comments. You should have received a confirmation email containing your policy information and wording. If you haven't already, check your junk and/or spam folder and if you still cannot locate the email, please contact us at enquiries@2gi.co.uk and we can reissue this for you. Kind Regards The 2Gether Motor Breakdown Team

Posted 8 years ago

“First time my daughter tried to use the service, she got through to a grumpy man who gave the impression he did not want to be bothered by the call. He said it would take 90 mins (!) to arrive (bear in mind, this was a vulnerable young lady calling for help) and said if the call out was cancelled there would be a hefty fee to pay. Of course they were not called out. Totally dissatisfied. Read the small print before buying. It's not what it seems and we feel misled. Moneysupermarket should not be recommending companies like this. Will never use this company again or recommend them to anyone.”

(02/07/2015) - Posted 8 years ago

Ms Lankey, Thank you for your comments. Having looked into your particular case, the reason your daughter would have unfortunately have to have waited 90 minutes for attendance, is because her breakdown occurred during a peak period of callouts for our agents. Whilst our average attendance time is under 60 minutes, unfortunately this does occasionally vary, due to numerous factors outside of our control. We do look to prioritise people in a vulnerable situation, and 90 mins in this instance would have been the quickest we were able to attend, given the circumstances. Kind Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“We purchased the insurance but same day noticed it didn't have relay to home which we needed so as you don't offer this service we had to cancel. Unfortunately you charged us £10 which I feel very disappointed with .”

(09/07/15) - Posted 8 years ago

“only 6 call outs per year ,,why,,, exsses cahrged”

(04/07/2015) - Posted 8 years ago

Mr Hussain, Thank you for your comments. In our experience 6 call outs per annum is more than adequate and would perhaps suggest a vehicle which has more than 6 breakdowns in a 12 month period has more terminal issues. Additionally we do not charge an excess on any of our products. Kind Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“Paid for a breakdown policy without being able to read the small print as it wasn't available. Found the vehicles aren't listed on the policy documents when sent. Emailed to try and have it corrected but no reply, then noticed the recovery is only within 10 miles of home rather than 25 as listed previously. The cancellation fee happens to be for the same amount as I paid for the premium, but still waiting for a response several days later. Will be reporting to the Financial Ombudsman as this breaches several guidelines.”

(02/07/2015) - Posted 8 years ago

“I booked this Insurance through Top Cash Back but as yet no refund has been posted to my account”

(30/06/2015) - Posted 8 years ago

“absolutely rubbish policy not worth the paper its written on .called for assistance to be told that you don't have mechanics on at weekends so could not do anything to help as I was already at home. As I was due to go away the next day was not even offered the car hire that I should of been entitled to . It goes without saying that I will not be renewing my membership with you when required and neither will the other customers that I have recommended .I feel so strongly about this bad service that I have received from your company that for the sake of a dead spark plug that your company should have been able to come out and rectify such a small and easy problem instead of me having to borrow a car so I could commence my journey .complete rubbish policy and complete rubbish company look forward to a reply but doubt I will get one”

(18/02/2015) - Posted 8 years ago

“Not sure who this company is!”

(01/05/2015) - Posted 8 years ago

“They had problems finding my details and some confusion when I called up with a breakdown, excuses and lies made when I contacted them asking them to address several issues with the breakdown after the callout, and very poor communication - all emails sent to the email address they provide are ignored and unanswered. A very poor breakdown company - I wouldn't recommend. Not worth the stress when it's already stressful enough having broken down.”

(29/04/2015) - Posted 8 years ago

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Emergency Assist Ltd is rated 4.2 based on 3,423 reviews