Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.18

4.2 Rating 3,494 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Metrics

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

Write Your review

Tell us how Emergency Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a blowout at around 1 o’clock P.M. on Aug.29th.Phoned Emergency assist and they asked if it was a wheel change or recovery.I said wheel change.They sent a guy out 2 hours later.He couldn’t help as I just had a foam repair kit and no spare wheel.He said Emergency Assist were standing him down and he left us stranded.Emergency Assist said as I stated a ‘wheel change’ when asked about recovery,I had supplied false information and would be charged £120 call out fee.If I wanted recovery it would cost £360.My wife and I are in our eighties and were very,very,disappointed with their sevice.We eventually got a a mobile tyre fitter and was back on the road after more than 5 hours.Would not recommentd this company if this is how they treat old people.”

Helpful Report

Posted 13 hours ago

“Unacceptable Breakdown Service – Stranded and Let Down My car locked me out on a hot Saturday, leaving me, my wife, and baby stranded. Called at 11:30 AM; promised a tow within 2 hours to a garage I arranged to stay open. Delays piled up: recovery service was late, overwhelmed, and pushed arrival past garage closing. Customer service was dismissive, unhelpful, and ignored my concerns about valuables visible in the car and the urgency. After 3.5 hours, I sent my family home by taxi. No resolution offered; suggested towing to my house but refused a free tow later due to their delay. Cancelled after more delays; fixed it myself via mobile mechanic to avoid further stress. Incurred taxi costs, unpaid leave, and distress, especially with a young child. Lost all trust in this service – unreliable and unsafe. On top they dont acknowledge their poor service instead they justify their failure to deliver the service thats being paid, Avoid!”

Helpful Report

Posted 4 days ago

“Phoned emergency assist this morning for the first time with a flat battery caused by accidentally leaving the lights on was very surprised to be told that the home start policy i have with them does not cover for this this is absolutely absurd beware everyone”

Helpful Report

Posted 3 weeks ago

“Emergency Assist / 2Gether Insurance refused to help me with a breakdown, wrongly claiming it was the same issue as before when it was a completely separate fault. When I explained this, the call handler hung up on me. I’ve now joined the AA and the difference is clear. They were prompt, professional and genuinely helpful. I would not recommend Emergency Assist to anyone.”

Helpful Report

Posted 1 month ago

“AVOID this company! Myself and my family broke down while 2 hours from home, got told I would have to pay for the recovery myself as my van was converted to a campervan. There was no mention of this or anything of the sort whilst taking the policy out or in my documents. We had to pay nearly £500 to get towed home, and had to wait 4 hours for the privilege. Was on hold for 30 minutes before getting through to anyone. Despite having a toddler and 2 dogs on a very busy main road on the hottest day of the year. Do yourself a favour and go with a bigger name recovery company that will actually recover you!”

Helpful Report

Posted 1 month ago

“Absolutely abysmal 2 hours on hold unable to speak with anyone save your money and get cover elsewhere I had to get alternative cover because of there failure to respond”

Helpful Report

Posted 1 month ago

“Excellent company. A lot cheaper and much better than AA and RAC They attend you within an hour.”

Helpful Report

Posted 1 month ago

“Renewal is simplicity itself.”

Helpful Report

Posted 2 months ago

“Great to deal with,easy renewal great prices”

Helpful Report

Posted 2 months ago

“I have had breakdown cover with this company for over 3 years now and lucky enough have not had to use it . I know they are there at the end of the phone if I do though.”

Helpful Report

Posted 2 months ago

“Took the renewal money without telling me they had done. Two days later saw an email saying we have your money and of course it could take ten days for it being reimbursed.”

Helpful Report

Posted 2 months ago

“Scam , as soon as pay them they will disappear”

Helpful Report

Posted 2 months ago

“The problem was inserting date of birth when trying to apply. Had to scroll through more than 80 years to get to date of birth, but it kept returning to the current date. Gave it up as a bad job and will go with someone else.”

Helpful Report

Posted 3 months ago

“Do not recommend this company at all. They are only interested in taking your payment and not interested when you ask for reimbursement following a claim. They will provide all sorts of excuses to not settle your claim. I would give them a zero star if I could.”

Helpful Report

Posted 3 months ago

“The worst service provider. Their only interest is to take money and they don't care anymore. If you have a problem, they will refer you to the garage, if you cancel the service, they will not refund your money. Shame on them. I do not recommend signing a contract with them, you will only lose money and gain only anger and stress. Hands off them.”

Helpful Report

Posted 3 months ago

“My calls for help once I broke down on the motorway were simply ingnored. I had to pay for recovery myself and they insist on not covering my costs.”

Helpful Report

Posted 3 months ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

Helpful Report

Posted 4 months ago

“Excellent and very prompt service when my car battery suddenly decided to lose all its charge. Highly recommended”

Helpful Report

Posted 4 months ago

“So far have not needed their,assistance. Initial application easy to follow, just completed Year 2 renewal”

Helpful Report

Posted 4 months ago

“Happy to renew every year. Would be good to let me know how much it will be when I get a reminder.”

Helpful Report

Posted 4 months ago

Emergency Assist Ltd is rated 4.2 based on 3,494 reviews