Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.17

4.2 Rating 3,507 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor, as I gained nothing from my call out, other than to give a local garage my business which cost me £50. 2Gether would not allow a mechanic to come back 48 hours later just to start my car. Rubbish service. Well, actually no service!!”

Helpful Report

Posted 9 years ago

Mr Caunter, Thank you for your comments. We note that your vehicle would not start with the likely cause being a flat battery. Your vehicle was recovered to a garage to effect a repair as per the policy wording. With regard to reattendance, if you wish to make a complaint, please email us at complaints@2gi.co.uk, Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“i am not happy as my cover stated a call out up to one hour assistance and overnight stays if cannot be fixed , firstly i had no hours roadside assistance as it was day time still nothing but a recovery to a garage which costing over £332 the first time the second in a different location on the outskirts of Carlisle even though we had medical emergencies no one even answered the service on emergency at 2. 30 am”

Helpful Report

Posted 9 years ago

“not impressed ! I rang you yesterday to start breakdown cover for 3 cars and was told my policy and receipt of purchase would be sent to me immediately. As yet - almost 24 hours later - I am still waiting !! I shall now ring you to complain about this , if I am not satisfied with the outcome I shall ask for my money back. Mrs M Newman”

Helpful Report

(25/04/2016) - Posted 9 years ago

“Your service was horrendous and very poor and I want my money back or I will be showing my solicitor my policy with you to get my money back”

Helpful Report

Posted 9 years ago

“Came quickly put on temp spare wheel told me be ok to get me 14 miles to work and get tyre changed asap after that and don't drive over 50 so instead of using motorway I used A road got half way and temp tyre went flat called you for help to be told can't do anything had to use mobile tyre service which cost me £85 and was an hour late for work”

Helpful Report

Posted 9 years ago

“Waited for over 2 hours for recovery with my kid in the car I regret ur company”

Helpful Report

(29/03/2016) - Posted 9 years ago

“Tried to canel policy 5 minutes after paying £30 for breakdown and was told there would be a £10 admin fee. Rip off.”

Helpful Report

(29/03/2016) - Posted 9 years ago

Mr Aust, Thank you for your comments. Our terms and conditions, which you have to adhere to before evening obtaining an initial quotation, make clear that within 14 days if cancelled we will charge a £10 fee. Costs are still incurred by us in setting up a policy, irrespective of time on cover, so hence why this is the case. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Administration side is terrible have emailed a number of times for my policy documents but not got them or a reply so I am sceptical About how good the breakdown side wood be if I need to call on it”

Helpful Report

(29/03/2016) - Posted 9 years ago

Mr Bastock, Thank you for your email. Apologies your documents were not received in the initial instance or subsequently. These have now been resent manually to you so you should be in receipt of these shortly. Rest assured the delivery of documentation is by no means a reflection on the standards, and customer driven focus, that our attendance provides and what we pride ourselves on. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Myself and my partner took out breakdown cover with 2Gether recently and had to use this morning as my car failed to start. At first everything went smoothly up until the guy from Egertons recovery turned up. The first thing I was told was "I'm not sure what I'm going to do if I can't start your car as I been given this. A huge HGV truck and never in all my years of driving have I seen such a thing. After using a battery pack to try to jump start my battery (with no luck) he decided to try with the jump leads from a HGV truck which again didn't work.! Funnily enough the guy had mentioned his boss had walked out this previous Friday and no one knew what they were doing! This company didn't live up to there means and wouldn't except responsibility for recovering my vehicle! I do not recommend this company at all and their customer service and management response was appalling!!!!”

Helpful Report

Posted 9 years ago

“I am still waitng for contact details and order ID”

Helpful Report

(29/02/2016) - Posted 9 years ago

“I wouldn't recommend this breakdown to no one they are very far from the top,”

Helpful Report

(31/01/2016) - Posted 10 years ago

“My car was struggling to start today because of low power battery. I have purchased a breakdown insurance from "2Gether" but when I called for their assistance they asked me to pay an additional £98.40 so they would help me to jump start the car. The insurance agreement states "Breakdown: The inability to use a Vehicle as a result of electrical / mechanical failure, damage caused by puncture of road tyres, flat battery which renders the vehicle completely immobilised." ... yet, these guys refused to assist me until I pay the £98.40. Avoid.”

Helpful Report

(26/07/15) - Posted 10 years ago

“Joined well under 14 days ago & incurred a roadside breakdown. Operator was very unhelpful asking lots of unrelated questions. Have requested a full refund 2 days ago & as of today still have received no response from 2gether after sending 2 emails.”

Helpful Report

(25/01/2016) - Posted 10 years ago

“i got 2 useless emails. all i want to know is 1. membership no. no card i guess, 2. breakdown help phone no.”

Helpful Report

(01/02/2016) - Posted 10 years ago

Mr Todd, Of the two emails received, one will have contained the information for you to login into your account and retrieve the documents if required, whilst the other would have contained said documents as attachments, one of which being the schedule of cover outlining the requested information. If you require these to be resent please advise. 2Gether Motor Breakdown Team

Posted 10 years ago

“Orpington Call to use 'Home start' as my daughter's car wouldn't start. Wanted £90+ to send a breakdown vehicle.. Reason given was that my daughter may have drained the battery when she was cleaning the car?? More of less accused me of fraud as she only took out the cover a week ago. I did tell them that car has been cleaned before without battery going flat! But supervisor wouldn't budge. Apparently it was my daughter's fault for not turning off the inside light when she was hoovering her little Corsa.. This was even before reason for non starting was even identified!! My advice.. Dont let the cheap initial cost sway you.. What you pay is what you get.. I have since cancelled the policy which cost me £10 but still worth it for peace of mind because I would hate for my daughter to be stuck some where and then having to turn to this company for help.”

Helpful Report

(20/01/2016) - Posted 10 years ago

Mr George, Thank you for your comments. We regret you feel this way regarding the service and product you purchased, however under Section B of the policy wording issued to you, it states: "The following is NOT covered: Lights, radio, chargers left on resulting in a flat battery" Unfortunately, even though unintentional, if your daughter was hoovering her car, the internal light left on for a period of time which resulted in a flat battery, this would fall under the above exclusion. Our policy wordings clearly state the benefits and exclusions accordingly and would have been made available for you to view prior to purchase. Regards 2Gether Motor Breakdown Team

Posted 10 years ago

“They don't confirm after policy buy payment is thought but don't have email communication like send contract copy and confirm, just on-screen order no only”

Helpful Report

(24/01/2016) - Posted 10 years ago

Mr Patel, Thank you for your comments. When purchasing a policy through us a confirmation email is automatically sent on each occasion to confirm this and the relevant information pertaining to the cover. If you are in absence of this, please let us know, and we are more than happy to reissue this for you. Regards 2Gether Motor Breakdown Team.

Posted 10 years ago

“I took out my policy on the 8th of Jan, on the 9th of Jan i had a break down where my drive shaft snapped, clearly I was unaware this was going to happen but because my policy was less than 48 hours live I was not covered dispite me being charged from the 8th of Jan. You get what you pay for in this world, cheap doesnt mean best, unfortuantly.”

Helpful Report

(08/01/2016) - Posted 10 years ago

Mr Edwards, Thank you for your comments. Our policy wording and quotation engine make it perfectly clear that there is a 48 hour inception period before you are able to call upon our service. It even goes to the point of ensuring a declaration is read to this effect and acknowledged prior to you obtaining a quote in the initial instance. Regards The 2Gether Motor Breakdown Team

Posted 10 years ago

Hi Mr Edwards, We haven't had a revised review which is a little disappointing, our cover clearly states a 48 hour inception period and this is quite common within the motor breakdown market. We do feel it is unfair to provide a negative review on something that is clearly stated prior to your purchase, we would appreciate your comments. 2Gether Motor Breakdown Team.

Posted 10 years ago

“have been ripped off never mind wont loose any sleep for a tenner”

Helpful Report

(09/01/2016) - Posted 10 years ago

Mr Smith, Could you please advise how you have been "ripped off", we are an ethical company and do not work like this, if you unhappy with what you have purchased please contact us in order for us to rectify. Regards - 2Gether Motor Breakdown Team.

Posted 10 years ago

“..... when u buy online its good to get email confirmation, invoice, welcome pack and all those documents. which any one needs. the company seems not to care about this, and im very disappointed i had to emailed u about it 2 weeks after the money was sent to ur account. at some point i wasnt sure if i was cover or what because it was no feedback from u at all., its very disappointing.”

Helpful Report

(15/11/2015) - Posted 10 years ago

Mr Struthers, Thank you for your comments. Our online system automatically emails out the associated documents upon completion of purchase in every instance. Sometimes overly aggressive inbox spam filters class this as junk, so we find client's sometimes overlook this. We apologise you did not receive these, so if you haven't already, I have resent the documentation to your email address. Again our apologies. The 2Gether Motor Breakdown Team

Posted 10 years ago

“What a wast of my time (3 years) and the only occasion I needed help was told NO by them. Will not be taking my custom back to them this year.”

Helpful Report

(27/03/2015) - Posted 10 years ago

Emergency Assist Ltd is rated 4.2 based on 3,507 reviews