Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,485 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Metrics

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

Write Your review

Tell us how Emergency Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

Helpful Report

Posted 1 month ago

“Don't trust them at all especially when you have a breakdown, I was told to look for a garage at 1am when I.had a breakdown because they said they only recover the vehicle 15miles away from the place of incident, imagine with 2 children at that hour, a week later I contacted them to explain this they shifting the goal posts. Be careful when you join them.”

Helpful Report

Posted 10 months ago

“Simply didn’t want it to renew without my input and discussion. My written request was completely ignored and automatically had money taken from my account. Not a Happy Bunny!!!”

Helpful Report

Posted 6 years ago

“I took out motor breakdown cover with you and paid. Some time later I received an email from you informing me that the payment had failed. by the time I called back to pay again my cover had expired by two days. I was told that I would now not be covered until 48 hours later. When I questioned this I was told that it would take 48 hours to clear the transaction. How come? Normally money is cleared immediately unless there is a problem. I am not very happy about this, particularly if I have to pay for any break down within that 48 hr. period. Could you please explain?”

Helpful Report

Posted 6 years ago

“A very good money making process One signs up because the low cost attracts one. Then the bomb shell hits the customer with so many add ons VERY good cash maker for the company I shall think very hard before any customer advice to join”

Helpful Report

Posted 6 years ago

“Had no information at all since buying through groupon, no idea of policy number or a number to call for a breakdown!”

Helpful Report

Posted 6 years ago

“Very dissapointed about the renewal process. Quote arrived which I was happy with so did nothing as advised as it was auto renewal. Went away on holiday to arrive back to email stating my payment could not be taken? As it was Friday evening I couldn't ring until Monday (office hours opening) therefore when I did ring my breakdown had expired, which meant I had to renew as a new customer. The main problem with this was I was without breakdown cover for the drive home from my holiday which I was unaware of. Fortunately I did not need it or I would have been high & dry.”

Helpful Report

Posted 6 years ago

“Not a friendly response when I spoke to the agent. It was like she could not be bothered and I was wasting her time! She even slammed the phone down at the end of my call!!”

Helpful Report

Posted 6 years ago

“I have still not yet had an email with my policy details and booklet ... I arranged the cover on sunday ... I would have expected the details and an opening email Monday my payment has been taken ... but no communication from them!!”

Helpful Report

Posted 6 years ago

“Never needed to call for help in the 2 years being a member, but when I did call yesterday, as I couldn't get into my car, I was told the policy doesn't cover 'faulty keys' and if I needed help, I would have to pay £120!! Very disappointed.”

Helpful Report

Posted 6 years ago

“Still have not received my paperwork of membership from the 12 th dec”

Helpful Report

Posted 6 years ago

“I just bought it by looking at online search. I haven't used the service yet so can't comment.”

Helpful Report

Posted 6 years ago

“maybe you should offer me the best renewal price tp start with rather than me having to phone to cancel renewal before I get the best deal”

Helpful Report

Posted 6 years ago

“Cancelled in the 14 days cooling off time due to too many claws and payments if broke down .”

Helpful Report

Posted 6 years ago

“Can't really say as luckily I haven't had to call on you.”

Helpful Report

Posted 6 years ago

“I don,t know how to retrieve the zip or download the information you sent to me so Im in the same position as I was before I paid for your services. If you sent me the details in an E.MAIL I would be able to print them. I suggest you offer people that are not so conversant with the computer ie OAPs this option Regards and thanks.”

Helpful Report

Posted 6 years ago

“I am unable to find the EMERGENCY NO. in the document. I have a 019 no. but have no idea what no. to call when I needed assistance. You should put down clearly when in emergency, which No. to Call !!!”

Helpful Report

Posted 6 years ago

“Received an email with an attachment that said I'd cancelled the policy I have never cancelled the policy when I emailed you to tell you about the cancellation letter I never received a reply. My first renewal letter did not include my car details which you amended when I emailed them to you but I also received the policy cancellation letter too.It would of been nice to receive an apology for your mistake”

Helpful Report

Posted 6 years ago

“When I broke down I was left hanging on the phone for 25+ minutes and was assisted by another driver who managed to get my car going.”

Helpful Report

Posted 6 years ago

“Second time i have renewed with no documents received”

Helpful Report

Posted 6 years ago

Emergency Assist Ltd is rated 4.2 based on 3,485 reviews