I accept that the estimated time of arrival is approximate. However when the predicted arrival time continues to slip hour by hour despite being told that the vehicle will be with me in a few minutes on two occasions, it begins to be unacceptable. When it got to 11pm and the driver was on another job, I suggested that if the mechanic was amenable I might as well wait until the morning. And I was booked in for first thing 9am the following day. No one arrived at 9, or 10. Keen to get my car to a garage, I suggested that I cancel the job and call a garage to collect my car before everything shut at lunchtime. I was told I could not do that without a fee as the job had already been booked. I understand the reasoning for this rule, but at 15 hours after my original call I had little faith that a recovery vehicle would ever arrive. Feeling that there must be a point at I could break this booking, and with the person I was speaking to unable to authorise that I asked to speak to a manager but was told there would not be anyone in the office that day.