Hi, I went on holiday to Cumbria. At night time about 11 pm country side no houses nothing around us, hit rock and had a flat tyre. We couldn't manage to take the wheel off. Was dark etc. So we decided to walk 30 min to place we stayed and call in the morning. I called at 9 o'clock to ask for help. And from now on only horrible experience. Girl on the phone was rude, ask me where I'm taking car to? I'm sorry did I just told you I'm on holiday!! No idea where? Post code and house number where car is at the moment? Did I just told you, car is on side of the country side road. Can't tell you house number because there are no houses. She wasn't interested. We manage to find nearest post code online and ask to follow the road. The chap turn up eventually after 3 hours ( was told is going to be 1 or 1.5 hour) very unhappy& rude he had to drive from Carlisle. I thought this is his job! His car was to wide for road we kettle grip so he wanted to turn back. We find the other road where he can get to us. He didn't attempt to take wheel off just drop us off to the nearest tyre place and left without asking if we can get help there. Please avoid because in a difficult situation you can't repay on this cover. I will not use them again. I can understand waiting for recovery but can't understand how someone can take calls if doesn't get what is rural areas or not familiar with area ( we are on holiday)? AVOID AVOID AVOID