DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,935 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not the first time I have purchased from DCTUK, nor will it be the last. The value and service are excellent, I would not hesitate to recommend to others.”

Helpful Report

Posted 9 years ago

Hi Melvyn, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 9 years ago

“Ordering made simple,goods arrived on time,tho' deficient of a small part of the order(glue),friendly staff.”

Helpful Report

Posted 9 years ago

Hi Thomas, Thank you for your review. Sorry about the glue! If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 9 years ago

“Ordered 31 carpet tiles same make, colour. Arrived on time 2 separate deliveries. 2nd box of 11 did not match 1st box of 20. Called in. Explaination was the 11 were samples different batch. Only solution offered was to pay additional £38 or so for a full box of 20 tiles. Keep the 11. Free delivery. Rather poor service. I ordered 31 tiles of same make and colour. If i was aware this presented a risk of mismatch i would have ordered 2 boxes. As rug over carpet i used 6 of the 11 under it as not visible. Not prepared to delay job by a week and pay more. I feel i deserve compensation i.e. all or part of cost of 11 mismatched tiles as no good to anyone. Mr Truckle 0790 241 2975”

Helpful Report

Posted 9 years ago

Hi Mavis, I’m sorry for what has happened, our Burmatex tiles are dispatched from the manufacture and not our warehouse, so we can only apologies that they sent them on two different deliveries, but sadly that was out of our control. Normally you can only order Burmatex tiles in boxes of 20, our team did its best to accommodate the 31 tiles you needed by order 11 samples, which 99% of the time match the batch and unfortunately this time they did not. Our team has tried their best to help fix this problem, and we can only appologised that this has happened. Kind Regards, Rachel.

Posted 9 years ago

“I still have not received the goods!”

Helpful Report

Posted 9 years ago

Hi Laura, I'm sorry you haven't received your good yet. You can call our team on 0345 222 1544 for an update on where your products are. We always want the best for our customers here at DCTUK. Kind Regards, Rachel.

Posted 9 years ago

“good service good communication ready to listen to comments and said it how it was was delivered as promised will buy from again”

Helpful Report

Posted 9 years ago

Hi Jack, We are made up you are pleased with the service and goods, thank you for the great review! If you need any flooring in future please do not hesitate to contact us :) Kind Regards, Rachel

Posted 9 years ago

“Difficult to write a review as all I have received is confirmation of my order and confirmation that payment has been taken. As far as I am concerned I have completed my part of the transaction you on the other hand have only confirmed my order, if you want "pats" on the back for a job well done then ask when the goods have been delivered in an acceptable time frame; but so far so good.”

Helpful Report

Posted 9 years ago

Hi Philip, Thank you for the review, we hope when you receive your goods you are pleased with them, we are sorry our review email got sent out earlier than normal time frame.Kind regards Rachel

Posted 9 years ago

“Very very fast service and top class goods”

Helpful Report

Posted 9 years ago

Hi David, We are made up you are pleased with the service and goods, thank you for the great review! Kind Regards, Rachel

Posted 9 years ago

“My 3rd order now with DCTUK , one business office and 2 home rooms. Quality, durability and value for money is excellent on their budget ranges with good choice of colours. Good online communication with their customer support staff and very quick delivery. Ordered today and they have already given me an estimated delivery tomorrow ! Just got to tear the old carpet up now and take it down the tip.”

Helpful Report

Posted 9 years ago

Hi Trevor, Thank you for your wonderful review - what a way to put a smile on our faces! Chuffed to hear you were so pleased with our products and services, and if you need any flooring in future please do not hesitate to contact us :) Rachel

Posted 9 years ago

“We have used Direct Carpet Tiles UK several times in recent months, the hall was the latest to be done with Carpet Tiles from this company. The tiles are reasonablyi priced, good quality and a great delivery service. We would highly recommend this company.”

Helpful Report

Posted 9 years ago

Hi Jill, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 9 years ago

“Good service and happy with the product.”

Helpful Report

Posted 9 years ago

Hi There, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 9 years ago

“Unfortunately the service provided was disappointing both from a sample request and the product delivery. Also the correspondence thereafter has been somewhat poor.”

Helpful Report

Posted 9 years ago

Hi Robert, I'm sorry for any problem you had with our services we provide. We always try our best to keep our customers happy. Kind Regards, Rachel.

Posted 9 years ago

“customer service good - product very good”

Helpful Report

Posted 9 years ago

Hi Angelica, We are made up you are pleased with the service and goods, thank you for the great review! Kind Regards, Rachel

Posted 9 years ago

“They called me soon after placing my order to inform me that I had to buy in boxes of 20. This meant that I could of bought the carpet tiles cheaper from somewhere else, but you guys priced matched!”

Helpful Report

Posted 9 years ago

Hi Jessica, Thank you for taking the time to leave us a review. Glad we where able to price match the tiles for you, if you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 9 years ago

“DCTUK were most helpful about sending samples, which arrived very promptly. They calculated how many tiles I would need and I received the correct number by return. Thank you.”

Helpful Report

Posted 9 years ago

Hi There, Thank you for the lovely review, we are very happy you are pleased. If you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 9 years ago

“Amazing company to deal with, can't fault them in any way at all and will be recommending to all my family and friends. Big thanks from a very happy customer.”

Helpful Report

Posted 9 years ago

Hi There, Thank you for your wonderful review - what a way to put a smile on our faces! Chuffed to hear you were so pleased with our products and services. Rachel

Posted 9 years ago

“reasonable price and good service”

Helpful Report

Posted 9 years ago

Hi Parminder, Thank you for taking the time to leave us a review. Super pleased to hear your were satisfied with the products and services! Rachel

Posted 9 years ago

“All colours were greta and the client was happy with the quality”

Helpful Report

Posted 9 years ago

Hi Paul, Thank you so much for the fantastic review! We are pleased you and your client are happy with the goods. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 9 years ago

“Delivery as forecast. Products as requested. Communication good. Price very good.”

Helpful Report

Posted 9 years ago

Hi Shaun, Thank you for taking the time to leave us a review. Super pleased to hear your were satisfied with the products and services! Rachel

Posted 9 years ago

“Very pleasant dealing with your company. Top class goods at the right price, with a very fast delivery service.”

Helpful Report

Posted 9 years ago

Hi David, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 9 years ago

“Beat all expectations 1st class service.”

Helpful Report

Posted 9 years ago

Hi There, We are made up you are pleased with the service and goods, thank you for the great review! Kind Regards, Rachel

Posted 9 years ago

DCTUK is rated 4.8 based on 3,935 reviews