DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,684 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lewis was very helpful and we got the product we wanted in very good time thank you Xtra Maintenance”

Helpful Report

Posted 3 weeks ago

“Arrived on time stated. Good quality tiles. Only disappointment was had to pay for extra tiles as boxes of 20 could not be split.”

Helpful Report

Posted 3 months ago

“Some customer service problems but goods eventually arrived in good condition.”

Helpful Report

Posted 4 months ago

“Good choice of carpet tiles. The samples we requested did take a while to come through though & was all sent out separately. Ordering what we wanted was quick & easy though, & were kept up-to-date as to the delivery. Would definitely use them again.”

Helpful Report

Posted 4 months ago

“Excellent product and service from DCTUK at a fair price but the courier let both of us down with a late delivery.”

Helpful Report

Posted 5 months ago

“Sample received with thanks. The actual time to recieve was a tad longer than expected but not a problem. I had to expedited my online request with a follow up email to make sure the sample request had actually been successful as there was no feedback from the website ordering process, or confirmation email that the actual request had been submitted and successful. Having an acknowledge would be an improvement.”

Helpful Report

Posted 6 months ago

“Since my last review, DCTUK have been very helpful and sorted everything out for me.”

Helpful Report

Posted 6 months ago

“Despite the initial trouble in getting samples, I received a phone call and all the problems were quickly and efficiently ironed out.”

Helpful Report

Posted 6 months ago

“The customer service is pretty poor. There’s no save chat facility and you get ignored. I’ve no idea if it’s because my enquiry was small, but I asked twice for a quote and how much adhesive to order for the amount of carpet tiles I wanted. I ended up ignored. The point I kept having to write “hello” in the online chat. The agent then said they’d call me because they were still working it out, and never did. If the product was sold elsewhere I’d have gone elsewhere. So I worked it out myself and placed the order. The product itself is great. And my cats love it so don’t worry about pets thinking it feels weird under foot. Sample provided was good too. Happy with the price. So if you know what you want, and how much then go for it. Delivery communicated well. If you’ve got questions be prepared to be disappointed. Or contact them via email as you then have a copy of your own enquiry and who you’ve tried to talk to.”

Helpful Report

Posted 9 months ago

Hi Alison, sorry your livechat experience was not good. We will look into this and learn from it. Thanks for taking the time to leave a review. The photo is awesome, looks superb!

Posted 9 months ago

“Good service. Sample arrived promptly but it's not actually what we're looking for.”

Helpful Report

Posted 10 months ago

“Unusually, this time we had problems with the delivery. DPD took three goes before correctly delivering the goods. The explanation claimed by their website did not tally with what we were told by the driver who eventually brought the goods. However, Christopher of DCTUK was proactive in sorting it out and we appreciate that this was something you had limited control over.”

Helpful Report

Posted 11 months ago

“Generally a very good all round service. Only issue I had was the packaging wasn't strong enough for 20 carpet tiles. One pack arrived with the courier's (DPD) packing tape around one end that had split open. Some tiles were damaged but DCTUK offered to replace but I managed to use those where I needed edge tiles as able to cut out the damaged edges.”

Helpful Report

Posted 1 year ago

“I requested a sample via the online portal and the item was received within 3-5 working days as promised.”

Helpful Report

Posted 1 year ago

“I got the sample quickly and it was helpful for making my colour choice. Delivery of the carpet tiles was also quick and they followed up.”

Helpful Report

Posted 1 year ago

“The staff were very helpful. On the first attempt I received the wrong type of samples sadly. I had requested cut pile in three colours, but loop pile samples arrived. I asked again for the correct ones and these were quickly sent. However, I expected them by mail as previously but they came via Fed ex and as I wasn't expecting whole tiles by courier I was out at the time and had to wait until the following Monday to accept the package. Anyway, that aside, the tiles we chose look fab. Very pleased with the end result.”

Helpful Report

Posted 1 year ago

“Great ciuastoemr service Very quick dispatch Would have been nice to get a heads up when ordering that if I had spent another £4 I would get free delivery. Invoice still said free delviery for £75 or more but when I called to query, she said website was changed a week ago to £95.”

Helpful Report

Posted 1 year ago

“Very helpful but unable to supply the carpet tiles we required as they were no longer manufactured.”

Helpful Report

Posted 1 year ago

“Carpet tiles arrived on time. Some of them were smaller or bigger than the specified 50x50.”

Helpful Report

Posted 1 year ago

“Value for money. Prompt delivery.”

Helpful Report

Posted 1 year ago

“A little slow out of the gate but ended up with extremely good customer services. I really like the tiles. Looking forward to putting them down and seeing the finished product.”

Helpful Report

Posted 1 year ago

DCTUK is rated 4.7 based on 3,684 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.