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DCTUK Reviews

4.7 Rating 3,241 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,241 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little slow out of the gate but ended up with extremely good customer services. I really like the tiles. Looking forward to putting them down and seeing the finished product.”

Posted 2 weeks ago

“After a slow start, customer services was very good. Good follow up. The tile is of good quality. I am looking forward to fitting them to see the finished product.”

Posted 4 weeks ago

“Good company”

Posted 1 month ago

“I am very pleased with the order and the quality. Some of the packaging was damaged during transit but luckily none of the carpet tiles were affected. The quality of the tiles are excellent and I would definitely consider ordering again after renovating another room.”

Posted 4 months ago

“Bought Nouveau Cosy Toes II carpet tiles for the bedroom lovely pile and feel. Had a problem with some of the tiles but one phone call and replacement tiles arrived next day. Very pleased with service.”

Posted 4 months ago

“Ordering process very efficient. V helpful lady (Vanessa) at the end of the phone. Arraged a sample which was delivered promptly. Tiles were delivered but while we were not at home. Tiles deposited to the side of the house, not easily visible which was OK. But, no note was put through the letter box to say they had been delivered and where they were. It was only by chance that I discovered them. Fortunately it was a dry day. Tiles look good.”

Posted 4 months ago

“Awaiting delivery of product ordered after sample received.”

Posted 4 months ago

“Very good service.”

Posted 6 months ago

“Very mixed experience, I bought an, admittedly cheap, box of tiles which turned out to be 20 rather than the 24 advertised. To be fair I was offered a refund or for them to source the shortfall. Luckily in a small oddly shaped hallway I just managed with the number I got. The order was also hugely messed up by DPD who not only lied about delivery, they lost part of the consignment. On the plus side the tiles are excellent quality. Having had to contact DCT a few times they did act immediately to resolve things with delivery etc so I can't fault them for customer service, which is impressive, and a very speedy refund of lost/ missing bits.”

Posted 6 months ago

“Recently ordered the floor edging strip, exactly as described and came swiftly. Just what was needed. Thank you.”

Posted 7 months ago

“Good quality arrived on time”

Posted 7 months ago

“Efficient service there is a lot to choose from”

Posted 7 months ago

“I have requested a number of sample carpet tiles, different ranges and colours. They were delivered very quickly and were useful to try a get the right colour and type of carpet for my living room and hall and possibly the two bedrooms as well. I was also impressed with the quality. I was disappointed, however, to find out that they are only suitable for underfloor heating up to 27c. I run my underfloor heating at over 40c and that is a normal temperature for underfloor heating. In fact up to 50c is not unusual. I'm not sure that any carpets would be suitable if 27c really is the maximum temperature.”

Posted 7 months ago

“Good service, competitive price , great delivery ETA.”

Posted 9 months ago

“Samples arrived efficiently but need to know who you would recommend to install in IP12”

Posted 9 months ago

“Really helpful staff but unfortunately they were unable to find a match for me.”

Posted 9 months ago

“Order process was easy”

Posted 10 months ago

“Great Service however a little disappointed on the 30% ‘re stocking’ charge for returning two boxes of tiles.”

Posted 10 months ago

“Delighted with range of colours and qualities of carpet tiles to choose from. Very quick sending me samples , and some more when we couldn't decide. Excellent delivery speed too and price best of all!.”

Posted 10 months ago

“received our carpet tiles and glue next day Good service”

Posted 1 year ago

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DCTUK is rated 4.7 based on 3,241 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.