DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,949 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful service from Divya when ordering our flooring but that experience is let down by the fact that the delivery which costs £40, requires us to be home the entire day to receive it. For that delivery fee I expected to get an estimated delivery window ie AM or PM, and the icing on the top would have been a text from the delivery driver with a more accurate estimation at the start of the day.”

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Posted 2 weeks ago

“Really like the range of options at DCTUK, good value and great product. Would have given 5 stars but checking out seemed to be not that straightforward...might just be my phone skills though!”

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Posted 1 month ago

“Great website and very efficient follow up.”

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Posted 1 month ago

“The box arrived empty, but it was quickly dealth with. I am happy customer”

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Posted 1 month ago

“So far so good, I’ve only ordered some free samples of carpet tiles so I can decide which to buy. Nice that samples are available free of charge, which wasn’t available in my local DIY store which starts with B and ends with Q. And they had next to no stock of the colours I was looking for. So well done DCTUK. I’ve not received the samples yet so too early to answer your order questions. I ordered the samples today 20/8/26”

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Posted 1 month ago

“Easy to use website to order on line. Order delivered within delivery “window.” It would have been better to have a smaller delivery window rather than the two day one advised. Most couriers can now advise a delivery within a two hour window.”

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Posted 1 month ago

“After I had my order for carpet tiles accepted, I received an email to say that they were not available for 5 weeks which was too late. Ross is however trying to find similar tiles and is sending the sanples out asap to rectify the situation.”

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Posted 1 month ago

“Very efficient web site Made ordering samples very easy. Good range of colour's, and clear pictures pop up to give a clearer image One of the easiest sites l have used.”

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Posted 2 months ago

“I have ordered 2 'samples' on line, so have not spoken to anyone or seen the merchandise yet, but the website was easy to use.”

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Posted 2 months ago

“The service is outstanding and fast. Unfortunately the colour i chose to see was too light but i will continue my search and hope to b able to do business with this company in te future”

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Posted 2 months ago

“i PLACED THE ORDER AND PAID FOR MY TILES, THE DAY AFTER SENDING THE MONEY I WAS TOLD THE TILES WERE OUT OF STOCK, DCTUK REFUNDED THE FUNDS IMMEDIATELY. THANK YOU”

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Posted 2 months ago

“This company is very good but let down by their delivery service so order well in advance of booking a fitter. Ross, who was dealing with dispatching my order was truly excellent. Kept me informed, replied rapidly to emails and could not have been more helpful. And I love the carpet tiles I have bought. Perfect!”

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Posted 3 months ago

“I have just spoken with a guy named Ross and he sorted out my problem, thanks for the call. John Hodgson”

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Posted 4 months ago

“Good quality carpet tiles, which we've stuck to our cafe walls - making the area warm and cozy, reduces noise level - and saves tables and chairs chipping the paint away! Quick service - one error (one box of tiles missing and carpet sent by error) - quickly rectified and delivered the following day. Highly recommend”

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Posted 6 months ago

Looks awesome! Thanks for sharing Ruth!

Posted 6 months ago

“easy to deal with”

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Posted 9 months ago

“I ordered carpet tiles but because I didn’t order the minimum number my order was not fulfilled. I was given an alternative choice of tile and accepted that suggestion. This tile was much cheaper than the original tile and I was told a credit would be issued. Two weeks later the credit has not been issued. To get my credit I have now referred this matter as a dispute to my credit card company. I will never buy from this company again, after sales service is appalling. Added 11/11/25 part credit finally received, so I have adjusted my rating to 4 stars from my original 1 star.”

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Posted 10 months ago

“Excellent service , delivered on day I requested,the team were very helpful.”

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Posted 11 months ago

Thanks Peter we hope you enjoy the cosy toes tiles!

Posted 11 months ago

“Needed some extra LVT flooring to match existing after some refurb works. Price competitive but delivery was subject to small order charge. However, this seemed to be universal with all suppliers. Order confirmed promptly and communication thereafter through to delivery very good. Would use DCTUK again.”

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Posted 1 year ago

“Great service and excellent quality. I ordered the dark green tile, slightly more blue/grey than green, but still happy with product”

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Posted 1 year ago

We are glad that you're happy with the product, we do also offer a free sample service before ordering for future reference.

Posted 1 year ago

“Lewis was very helpful and we got the product we wanted in very good time thank you Xtra Maintenance”

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Posted 1 year ago

DCTUK is rated 4.8 based on 3,949 reviews