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DCTUK Reviews

4.7 Rating 3,653 Reviews
94 %
of reviewers recommend DCTUK
4.7
Based on 3,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read DCTUK Reviews

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

Write Your review

DCTUK 5 star review on 12th May 2025
Paul From Sunny Scotland
DCTUK 5 star review on 12th May 2025
Paul From Sunny Scotland
DCTUK 5 star review on 12th May 2025
Paul From Sunny Scotland
DCTUK 5 star review on 22nd April 2025
Hilary Harwood
DCTUK 5 star review on 21st October 2024
Perfect Shutters
DCTUK 4 star review on 16th October 2024
Alison
DCTUK 5 star review on 25th September 2024
Alex
258
Anonymous
Anonymous  // 01/01/2019
Had problems with your delivery person wouldn’t leave it with my neighbour so had to wait longer for him to bring it
Helpful Report
Posted 4 weeks ago
We received our sample very quickly and the in-store service was great. The online service, however, seemed as if we were not worth the effort, since we only need flooring for a little space in the kitchen.
Helpful Report
Posted 1 year ago
DCTuk were fine on the ordering etc, but when it came to delivery, that was a disaster. Day after day of delays, then only 4 of the 7 packs were delivered to their depot, then there wasn't the right size of lorry even though I'd sent them pictures of my access drive, then at last 7 working days after initial promise of delivery, they arrived. The chap that finally delivered them was very kind and helpful, not taking his large lorry into my tiny village lane, and trolleying them 200yds around the corner to my house so not to block the tiny lane. DCTuk, please get your logistics sorted out!
Helpful Report
Posted 1 year ago
Ordered flooring easily, email confirmation was a quick response. Correspondence with Ross was efficient, resolved issues satisfactory and dealt with in a timely manner Shipment was as ordered, good quality.
Helpful Report
Posted 1 year ago
Decent quality carpet tile but badly cut off square
Helpful Report
Posted 2 years ago
Your website appeared to offer the carpet tile I was looking for but when I requested details it was clear you did not have that tile. The sample did not arrive at the first time of asking. DCT prices seem higher than competitors.
Helpful Report
Posted 2 years ago
Got samples quickly but received commercial carpet rather than footed as requested
Helpful Report
Posted 2 years ago
I ordered 4 carpet tile samples on 29th December, but only received one. Phoned after two weeks to query missing samples. Spoke to Vanessa who said they would send them again. I have since been informed they were out of stock. Although I did obtain them from another company and subsequently placed my order with them.
Helpful Report
Posted 2 years ago
We live on a narrowboat and want to purchase some carpet tiles. I would like the domestic quality and requested a sample of the colour and quality before ordering. I did receive a sample, however it was industrial quality. I haven't done anything further at this time, though I would like a sample of domestic quality to see if it is suitable. (cosy toes Wolf) Thank you Anita Davison
Helpful Report
Posted 2 years ago
Product is applicable to place intended for use
Helpful Report
Posted 2 years ago
The samples haven’t arrived yet. Nigel
Helpful Report
Posted 2 years ago
Telephone help excellent, quick delivery but packaging broken open. DPD had talked up.
Helpful Report
Posted 2 years ago
The Colour was as described Quality was good
Helpful Report
Posted 2 years ago
Had to wait an inordinate time to get the sample colours I requested - months!! - but when the correct samples arrived, I placed an order immediately and all is good!
Helpful Report
Posted 2 years ago
Tiles are very good for price , but I wasn’t pleased with delivery date keep being changed. Although tbf Ross did keep me in the loop
Helpful Report
Posted 2 years ago
Was told delivery 2 days but didn't arrive for a week no explanation from staff and no phone call back , boxes all ripped got my job done very late
Helpful Report
Posted 2 years ago
I've been very happy with the service, apart from the fact they advised us to order 2 x 5ltr bottles on adhesives which we did, but when we just used one and did not need to use another bottle, they refused to take back the unopen bottle. I think this is very unfair and wasteful, we now have a 5 ltr bottle of adhesive which we don't need.
Helpful Report
Posted 3 years ago
Sales team and planning team were very good but the fitters have marked the newly painted skirtings quite a bit and have also the finish at the entrance to one of our storage rooms is not very good and needs re-doing. Thank you, Chris.
Helpful Report
Posted 3 years ago
Was Advised that the engineer would arrive between 13:00-14:00. however, ended up being past 17:00 This meant it delayed our works going forward, the engineer left site in a state so had to clean up their mess also. Delivery of materials was as requested which was good
Helpful Report
Posted 3 years ago
It would have been nice to have all the tiles from the same batch number. Otherwise good service.
Helpful Report
Posted 3 years ago
DCTUK is rated 4.7 based on 3,653 reviews
Frequently Asked Questions
How Does DCTUK Deliver?
They normally delivery by Courier.
Ho long does delivery take from order?
It normally takes 3-5 days but can be as quick as the next day.