DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,764 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problems with your delivery person wouldn’t leave it with my neighbour so had to wait longer for him to bring it”

Helpful Report

Posted 5 months ago

“We received our sample very quickly and the in-store service was great. The online service, however, seemed as if we were not worth the effort, since we only need flooring for a little space in the kitchen.”

Helpful Report

Posted 1 year ago

“DCTuk were fine on the ordering etc, but when it came to delivery, that was a disaster. Day after day of delays, then only 4 of the 7 packs were delivered to their depot, then there wasn't the right size of lorry even though I'd sent them pictures of my access drive, then at last 7 working days after initial promise of delivery, they arrived. The chap that finally delivered them was very kind and helpful, not taking his large lorry into my tiny village lane, and trolleying them 200yds around the corner to my house so not to block the tiny lane. DCTuk, please get your logistics sorted out!”

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Posted 1 year ago

“Ordered flooring easily, email confirmation was a quick response. Correspondence with Ross was efficient, resolved issues satisfactory and dealt with in a timely manner Shipment was as ordered, good quality.”

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Posted 2 years ago

“Decent quality carpet tile but badly cut off square”

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Posted 2 years ago

“Your website appeared to offer the carpet tile I was looking for but when I requested details it was clear you did not have that tile. The sample did not arrive at the first time of asking. DCT prices seem higher than competitors.”

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Posted 2 years ago

“Got samples quickly but received commercial carpet rather than footed as requested”

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Posted 2 years ago

“I ordered 4 carpet tile samples on 29th December, but only received one. Phoned after two weeks to query missing samples. Spoke to Vanessa who said they would send them again. I have since been informed they were out of stock. Although I did obtain them from another company and subsequently placed my order with them.”

Helpful Report

Posted 2 years ago

“We live on a narrowboat and want to purchase some carpet tiles. I would like the domestic quality and requested a sample of the colour and quality before ordering. I did receive a sample, however it was industrial quality. I haven't done anything further at this time, though I would like a sample of domestic quality to see if it is suitable. (cosy toes Wolf) Thank you Anita Davison”

Helpful Report

Posted 2 years ago

“Product is applicable to place intended for use”

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Posted 2 years ago

“The samples haven’t arrived yet. Nigel”

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Posted 2 years ago

“Telephone help excellent, quick delivery but packaging broken open. DPD had talked up.”

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Posted 2 years ago

“The Colour was as described Quality was good”

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Posted 3 years ago

“Had to wait an inordinate time to get the sample colours I requested - months!! - but when the correct samples arrived, I placed an order immediately and all is good!”

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Posted 3 years ago

“Tiles are very good for price , but I wasn’t pleased with delivery date keep being changed. Although tbf Ross did keep me in the loop”

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Posted 3 years ago

“Was told delivery 2 days but didn't arrive for a week no explanation from staff and no phone call back , boxes all ripped got my job done very late”

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Posted 3 years ago

“I've been very happy with the service, apart from the fact they advised us to order 2 x 5ltr bottles on adhesives which we did, but when we just used one and did not need to use another bottle, they refused to take back the unopen bottle. I think this is very unfair and wasteful, we now have a 5 ltr bottle of adhesive which we don't need.”

Helpful Report

Posted 3 years ago

“Sales team and planning team were very good but the fitters have marked the newly painted skirtings quite a bit and have also the finish at the entrance to one of our storage rooms is not very good and needs re-doing. Thank you, Chris.”

Helpful Report

Posted 3 years ago

“Was Advised that the engineer would arrive between 13:00-14:00. however, ended up being past 17:00 This meant it delayed our works going forward, the engineer left site in a state so had to clean up their mess also. Delivery of materials was as requested which was good”

Helpful Report

Posted 3 years ago

“It would have been nice to have all the tiles from the same batch number. Otherwise good service.”

Helpful Report

Posted 3 years ago

DCTUK is rated 4.7 based on 3,764 reviews