DCTUK have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
All delivered and a great product at a good price.
”
- Anonymous
“
Great tiles, fast delivery and a good price.
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- Anonymous
“
Great price, prompt response to questions and delivered on time.
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- Mark Neilson
“
Very fast and helpful service. I placed the order for collection, so no comments regarding delivery.
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- Anonymous
“
The team were great, sorting out some delivery issues (not their fault!).
Love the funny comments on the website which made the shopping experience really fun.
Great product as expected (this is my third purchase), now I just have to get the tiles fitted.
Thanks for great service.
”
- Alan Pattison
“
Easy to use website to order on line. Order delivered within delivery “window.”
It would have been better to have a smaller delivery window rather than the two day one advised. Most couriers can now advise a delivery within a two hour window.
”
- Eric Kayll
“
Ross had said he was going to refund the £45 for delivery and the the cost of the adhesive as I needed it that day so because of the shear lack of communication I almost ended losing that job.
”
- Lee
“
When I asked for a refund on the adhesive to mitigate my costs I was asked if I had the advice in writing.
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- Derek
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When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.
”
- Anonymous
“
Exceptional Service very responsive. Have had many orders from them for multiple jobs and the service and prices have always been Great.
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- Tony Williams
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Very fast and helpful service. I placed the order for collection, so no comments regarding delivery.
”
- Anonymous
“
When you are not sure what will match, you can only really make a choice when you see the options in situ. That is why I like the DCTUK free sample service - it really helps make a difference. Thanks!
”
- Anonymous
