DCTUK Reviews

4.72 Rating 1,603 Reviews
B-
Happiness Grade
Read DCTUK Reviews

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool

DCTUK have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.00%
Industry Average
Great services from DCT - very helpful and easily contactable. Great prices too.
- Karen
Absolutely brilliant service. Delivered within two days, quality product and good price. Highly recommend.
- Dawn Richards
Always excellent service and good prices for quality products we have used DCTUK on numerous occasions since 2011 and always found the products and services to be excellent. ALASTAIR Mountain Eagle Graphics Clothing and Signs. Pictures of our new office.
- Alastair Ecclesfield
A

Delivery - Fast

94.67%
Industry Average
Good communication when needed and although the tiles took a week to arrive it does say this on the website - you just need to read the small print for each different tile for minimum order and delivery times. Tiles arrived when they said they would.
- Phil
Excellent service Most helpful staff. Delivery as promised. First class product .
- Derek
Very helpful lady on web chat, she got me to the right place very quickly & therefore got the £200 order. Will need 6 - 8 times more in the future & will certainly use again. I thought I had a short delivery as the cans of spray glue were in with the tiles (they were delivered 100% fine) but when I quereied it they responded very quickly - so had there been a problem I know they'd of sorted it. Highly recommend
- Chris
F

Refunds - Difficult

8.33%
Industry Average
Only then to have another phone call another 2 days later telling us our order was out of stock and will take 2 weeks, we said ok, then got another call day later saying it would take 4 weeks! We cancelled the order, my wife had to call them nearly a week later to prompt for our refund, which happened then the next day.
- Steve
Ross Smith hung up on our call when requesting a refund for a returned roll and waited several weeks (turned into months) to get the refund when the factory confirmed they had cut it wrong.
- Anonymous
When i complained i was told unless they can take the whole pack back they cant replace or refund but theyll check with supplier.
- Stacey
98.24%
Industry Average
Very happy with the service DCTUK provided.
- Darryl
Great services from DCT - very helpful and easily contactable. Great prices too.
- Karen
Excellent service Most helpful staff. Delivery as promised. First class product .
- Derek