DCTUK have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
Used DCTUK a few times now and they are brilliant - so helpful and always happy with the price and their lead times
”
- Karen Loftus
“
Couldn’t have dealt with a more helpful company ,sent me every sample I asked for and the delivery was next day once I placed my order . Price of the tiles were value for money, very happy with my pucrchase. Brenda Kemp
”
- Brenda Kemp
“
Ordered 2 packs of carpet tiles on Wednesday 26th.March they were delivered on Friday 28th. Was kept informed of delivery times by customer service. Very pleased with quality and price . Received a personal E-mail today 1st.April to check that delivery had taken place as advised . Very good service would recommend .
”
- Steve Budd
“
Great Quality, this is a further order of these carpet tiles for another project. I was so impressed with the first purchase that I didn’t hesitate to return to DCTUK again. I was not disappointed - excellent next day delivery and brilliant product.
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- Clive Williams
“
However, I had a phone call on the Saturday from Chris to inform me of a delivery and an email from Ross on Easter Sunday with regards to a new order I had just placed.
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- "Hilary Harwood"
“
Great service and quick and fast delivery
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- Anonymous
“
Ross had said he was going to refund the £45 for delivery and the the cost of the adhesive as I needed it that day so because of the shear lack of communication I almost ended losing that job.
”
- Lee
“
When I asked for a refund on the adhesive to mitigate my costs I was asked if I had the advice in writing.
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- Derek
“
When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.
”
- Anonymous
“
I received very attentive and efficient service throughout. My order was also received the day after I placed it, which was excellent.
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- Kevin H
“
What excellent customer service!
(The carpet tiles are great too)
I would highly recommend DCTUK to anyone wanting peace of mind that their order is being looked after by dedicated and helpful staff.
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- "Hilary Harwood"
“
The service is friendly, and the staff is very helpful.
”
- Anonymous
