DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,690 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,690 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a lady of a certain age whose skills did not include floor tile laying I have to say that the whole experience was good. From the very quick delivery (slight oops without glue but that was quickly remedied) to watching the brief and helpful video, I am pleased to say that I am pleased with the result and yes, rather pleased with me too!!”

Helpful Report

Posted 5 years ago

Thanks so much for your lovely feedback and so glad you are pleased with the end result!

Posted 5 years ago

“Very pleased with service and very quick delivery. Would definitely use DCT again Thanks”

Helpful Report

Posted 5 years ago

Thanks for the nice review! We appreciate it:)

Posted 5 years ago

“Arrived the next day. We bought the cheapest tiles and wish perhaps we’d gone for something a little better but they’re certainly value for money. One was damaged though but used that where we only needed half a tile.”

Helpful Report

Posted 5 years ago

Sorry to hear that one tile was damaged, we could have sent a replacemnet out for you. Let us know if you need anything in the future.

Posted 5 years ago

“Excellent service. There was a mix up with delivery date from tHe carrier and DCTUK sorted it out in no time. Kept me posted via email.”

Helpful Report

Posted 5 years ago

Thanks for reviewing us!

Posted 5 years ago

“Great service - very fast - great product”

Helpful Report

Posted 5 years ago

Thanks for the great review Carol!

Posted 5 years ago

“pretty sure the wrong carpet tiles were shipped, but due to time frame needed to use them. Made complaint to DCTUK and had no reply from them at all.”

Helpful Report

Posted 5 years ago

Hi Christopher, We have tried to call but can't get hold of you. We have double checked and the tiles that you ordered were the tiles that were shipped and delivered. We do offer a free sample service so you are sure 100% that the tile is correct for you. Take Care

Posted 5 years ago

“I’m still wIting for my delivery 1 week late and counting”

Helpful Report

Posted 5 years ago

Hi Richard, we're really sorry your delivery wasn't on time, please accept a 5% off discount code that you can use next time you order 05NKDEAL

Posted 5 years ago

“The DCT team were very helpful in providing samples and dealing with any queries on the choice of flooring. The DCT fitters were brilliant!! They arrived on time, were very professional, kept me informed on the schedule, and did a perfect job. They tidied up afterwards and the rooms look immaculate. The only issue was that when I ordered the materials, the screed hadn't been included, so the fitters needed to come back again to complete the work. I was also told by the delivery driver (who I thought was from DCT) that the tiles could be stored outside...which wasn't the case. It would be helpful if this is added to the customer note. However, the fitters were very professional and laid the hardwood so that the rooms would be ready for the LVT a few days later. We are very happy customers. Thank you.”

Helpful Report

Posted 5 years ago

Thanks so much for the feedback and glad you are happy with our service on the whole. The driver should never have left the materials outside and we no way instructed them to. We have spoken with the couriers involved and are glad everything was resolved for you in a timely manner. Thanks again for taking time out again to give feedback Take Care

Posted 5 years ago

“Good communication. Prompt delivery. Quality product”

Helpful Report

Posted 5 years ago

“Good product good service have always been pleased with this company. My latest order received today no delays.”

Helpful Report

Posted 5 years ago

Hi Linda, thank you for the lovely review, and thanks for choosing to order with us again, we appreciate it:)

Posted 5 years ago

“Ok ////////-/-”

Helpful Report

Posted 5 years ago

“Excellent service, after placing the order on Friday afternoon, we received a call to confirm delivery would be Wednesday 5th August. Actually delivered Tuesday 4th. Very well packaged, the shade is perfect - one is never completely sure when ordering on the internet - very good quality, yet to be put down, but feel sure they will look wonderful. Would certainly recommend.”

Helpful Report

Posted 5 years ago

“The pack arrived a little worse for wear. The ties had cut deeply into the box, probably made worse by the inclusion of the adhesive making a bulge. Leaving an odd shape to the pack. The adhesive can lid had fallen off in transit & was distorted. Hot water allowed it to refit, but there was a risk that the spray button could have been triggered being exposed. Placing the can on the tiles distorted the items from flat. For at least two tiles. That could make fitting difficult . Will they regain their shape? Photo shows damage to box but the depression in tiles does not show up the can shape .the can lid shows the post hot water application damage it now sits on the can. But was fractured on the side. Some improvement to package for transport needs to be considered.”

Helpful Report

Posted 5 years ago

“Easy to order, Excellent value, Delivered when they said.”

Helpful Report

Posted 5 years ago

Thanks for the nice review:)

Posted 5 years ago

“All samples arrived quickly allowing me to pick my product. Once ordered I received my delivery within 1 day, had a very slight issue which was resolved in 1 day. All in all I am over the moon with my purchase and I cannot fault service. Particular thanks to Ross, who I feel went above and beyond! Happy customer!”

Helpful Report

Posted 5 years ago

Thanks for leaving such a kind review Claire, we're sure Ross appreciates the shout out!:)

Posted 5 years ago

“Excellent supply service, samples and delivery. Yet to fit but look really nice. Thank you. Hilary”

Helpful Report

Posted 5 years ago

We're glad you're happy with our product and services, thanks for the lovely review!

Posted 5 years ago

“Exceptionally quick service delivered by a reputable carrier and of course very good quality and price”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Keith! We appreciate it:)

Posted 5 years ago

“Excellent service with extremely fast delivery. Chat staff most helpful. Would recommend to anybody”

Helpful Report

Posted 5 years ago

Thank you for the lovely review Terry, we appreciate it!

Posted 5 years ago

“Great service. Easy to navigate website. Fast delivery. The carpet tiles i ordered were as expected and very easy to work with. My first time laying carpet tiles, very pleased with the finished floor. I found the tutorial video very useful.”

Helpful Report

Posted 5 years ago

So many compliments, we're blushing Michael! Thanks so much for the nice review:)

Posted 5 years ago

“High quality, good value carpet tiles. Delivered when indicated by the prompt email confirmation. Easy to lay creating the effect we wanted.”

Helpful Report

Posted 5 years ago

Cheers for the 5 stars Jeremy!

Posted 5 years ago

DCTUK is rated 4.7 based on 3,690 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.