Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used royal now over ten years and have had nothing but fabulous times and great service the cruise 118 company we use give nothing but fantastic service and would really like to give a special mention to karoline Barrett who books all our cruises and many friends of mine gives the best service anybody could possibly give always on hand returns your calls and does exactly what is asked of her thank you karoline and long may it continue many more royal cruises to come and use cruise 118 to book royal every time going on icon of the seas next and can’t wait keep up the good work and thanks once again”

Helpful Report

Posted 1 year ago

“Excellent service from Robyn. Pleasant, helpful and knowledgeable. Explained everything clearly and guided us through our cruise booking so well. Well done!!”

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Posted 1 year ago

“Great understanding of our need to change date for our cruise and helpful advice received from Jessica.”

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Posted 1 year ago

“tHE POLITENESS OF THIS LADY AND NOTHING SEEMED TO BE ANY BOTHER.”

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Posted 1 year ago

“Jen was very informative and did not rush us. She was very friendly, sent us all the details we asked for and called us back when she said she would. It was a pleasure to deal with Jen!”

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Posted 1 year ago

“Robyn was very polite and professional when arranging my cruise. I have never had bad service from cruise 118”

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Posted 1 year ago

“Zero feedback only we have to better 2 shore excursions not good We are pensioners Arvia 16th Oct 23”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We're sorry you remain unhappy with your shore excursions experience, our customer relations team have been in contact with you to discuss the issues you've raised.

Posted 1 year ago

“We'd been searching various cruise line websites and travel companies for a while but found it difficult to navigate all of the different options and information. Cruise118 were recommended to us by a friend that had used them the previous year. Daniel called me and talked me through the best options for our family and gave a really competitive quote for our holiday, which we'd never have got online. This will be our first cruise and it was well worth talking to Daniel to work out what we needed and what we didn't! The service that we received was excellent and we would definitely use the company again”

Helpful Report

Posted 1 year ago

“Excellent service from Dale Robinson”

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Posted 1 year ago

“All done so quick and efficient”

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Posted 1 year ago

“We've always had great service from Cruise 118. Recently Jill Hurst really went the extra mile in arranging our 2025 cruise. Highly recommended!”

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Posted 1 year ago

“We had half our cruise cancelled due to world events and six star cruises couldn’t have been more helpful at this time. We have used six star previously and always found them helpful, professional and willing to go the extra mile. But when they were put to the test by events beyond their control they came up trumps! Special thanks to Jess and Lisa.”

Helpful Report

Posted 1 year ago

“We were booked on a double cruise and the second leg was cancelled the day before travel. Jessica rescued the situation beautifully. She kept in touch constantly while changing flights and booking hotel stay. We were contemplating cancelling the whole trip we were so angry at late notification but Jessica saved the day.”

Helpful Report

Posted 1 year ago

“Amazing holiday best ever with MSC yacht club. Thanks to Jill Hurst, you are a fine example of what good customer service should look like! Cruise 118 are lucky to have you. Laura M”

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Posted 1 year ago

“Ryan was very helpful from start to finish in helping us to book the cruise”

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Posted 1 year ago

“The holiday concierge is very professional and helpful. Quite enjoy to deal with her.”

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Posted 1 year ago

“Excellent customer service by Robyn. She found us a fantastic deal and made everything so simple. Such a pleasure to speak with her today!”

Helpful Report

Posted 1 year ago

“Dale Robinson was very helpful with the booking process as this is our first cruise, he offered valuable info & answered my questions with patience. Halfway through booking I had to break off for a dental appointment, Dale said he would call me back at a convenient time which he promptly did! Thankyou Dale”

Helpful Report

Posted 1 year ago

“Customer service is outstanding, every time I have a question or query it is dealt with in quick friendly manner. All I have spoken to have set my mind at ease and been he!pful.”

Helpful Report

Posted 1 year ago

“Robyn was very helpful from start to finish of the booking. After booking, I needed to change email address, which she did promptly after I emailed her.”

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Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews