Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,629 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,629 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good thank you”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you had a really good experience when booking your cruise. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Booked over the phone with Robyn, she was professional and efficient”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to share your thoughts, I will certainly pass on your comments to Robyn and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Very good service from Cruise 118 Prompt reply with all the answers to my questions”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received very good service and a prompt reply with all the answers to your questions. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Fantastic customer service from Hannah Chisnall. Helped us in booking a fabulous cruise giving knowledgeable and helpful advice about our cruise, flights and hotels. Would definitely contact her again without hesitation.”

Helpful Report

Posted 1 year ago

Hello Helen Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Hannah was so helpful when assisting with your cruise, I will certainly pass on your comments to Hannah and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Shelley Brackenbury has been absolutely incredible with the service she has been providing while booking. She is lovely to speak to. We had a laugh while booking my cruise it. The process was a breeze and she made it easy.”

Helpful Report

Posted 1 year ago

Hello Ryan Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know of the incredible service Shelley has provided, I will certainly pass on your comments to Shelley and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Booked a cruise for 14 nights on the Sky Princess for Xmas and New Year, unfortunately very few cabins available to choose from, and, none in the location we wanted, so we booked what we could get. Noticed that if we booked 6n & 8n back to back the cabin we wanted was available, but would have cost a lot more. Contacted Cruise118 on Webchat and asked Kieron Green is it possible to change cabins even though its not showing available on the 14n cruise, Kieron phoned Princess and was told it was only available if booked as 2 separate cruises. However, Kieron decided that he would not take rejection sitting down and Emailed his contact at Princess, and, a couple of days later got a positive response, we have now received a new cabin confirmation. This is our first booking with Cruise118 and if the rest of the staff are as helpful as Kieron, it certainly wont be the last……Well done Kieron, customer service at its very best!!!!!!!👍”

Helpful Report

Posted 1 year ago

Dear Mrs Dempsey, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. I am glad to hear Kieran was able to liaise with Princess and managed to obtain your preferred cabin. We really do have a fabulous service team. Rest assured your comments will be forwarded to Kieran and his manager. Thank you once again. Kindest Regards Customer Relations

Posted 1 year ago

“Kieran Green who is a Customer Services Concierge provided me with copies of invoices for two of my cruises to enable me to provide details of the cruises for my Travel Insurance Company. This is to aide them to determine the refund the Cancellation Charges invoked dure to Cancelling the cruise due to a Severe Medical situation which rapiidly Developed.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran in our service department provided you with the documentation needed to make a claim with your travel insurer. Rest assured your review will be passed on to Kieran and his manager. I do hope that we will be able to book you anther cruise in the future, we really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Simply the most helpful company - Robyn especially. No question too stupid, plenty of really great information and good prices too”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cruise118 is a helpful company. We are very glad to hear that Robyn was helpful and that you received plenty of great information and a great price. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Very pleasant lady..no sales pitch just the facts which is great. Will book again.”

Helpful Report

Posted 1 year ago

Dear David Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was very pleasant when booking your cruise. We are very glad to hear that there was no sales pitch and that you will book again with Cruise118. Rest assured your review will be passed on to Ellie her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“It filled my last days of a holiday . I was solo The cruise was just after New Year and full of families and children. The entertainment was excellent”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know your thoughts on your recent sailing. Kind Regards Customer Relations

Posted 1 year ago

“We were very unsure as to how we should make a booking to visit Japan for a fly/cruise to celebrate my 80th Birthday in June . Robyn was very helpful in every way and was a pleasure to deal with. So thank you Robyn . We shall certainly use your company in the future. Philip & Margaret Davey.”

Helpful Report

Posted 1 year ago

Dear Philip and Margaret Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was very helpful and a pleasure to deal with when booking your cruise. Rest assured your review will be passed on to Robyn her manager. We really do value your business and are working hard to earn your continued patronage, we are very happy to hear that you will certainly be using Cruise118 in the future. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“I was very impressed with the service. Contacted Cruise118 late Sunday afternoon and Robyn got back to me straightaway. She was very knowledgeable and friendly and sorted my holiday out quickly and efficiently. It was very easy and great price too! Thank you!”

Helpful Report

Posted 1 year ago

Dear Melinda Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was knowledgeable and friendly when booking your cruise. We are very glad to hear that Robyn came back to you straightaway, that she was quick and efficient and that you were impressed with her service. Rest assured your review will be passed on to Robyn her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Have used Cruise 118 for many years, and have always had fantastic service. Ellie, who has booked our most recent cruise went above and beyond to get us what we wanted.”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Ellie was so helpful when assisting with your cruise, I will certainly pass on your comments to Ellie and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Very helpful , knowledgable and very patient lady called Hannah dealt with all my questions and queries. All resolved and we booked 🎉”

Helpful Report

Posted 1 year ago

Dear Stephanie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Hannah was very helpful and knowledgeable when booking your cruise. We are very glad to hear that Hannah was very patient and that you booked your cruise with her. Rest assured your review will be passed on to Hannah her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Very nice manner,helpful and knowledgeable,”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Hannah was so helpful when assisting with your cruise, I will certainly pass on your comments to Hannah and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“I have sailed with Celebrity twice previously and was impressed with my cruise. I have been planning another trip for a special birthday and spoke to Celebrity direct. However, I was not impressed with their sales team and started looking elsewhere. I found the same cruise on the Cruise118 website and began a chat with Robyn. She was more enthusiastic than Celebrity and provided a lot more information about the cruise, packages and flights. She was very pleasant and not pushy! I booked through her and I hope that it will all go as smoothly as she promised!”

Helpful Report

Posted 1 year ago

Dear Pete Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was enthusiastic, pleasant, and not pushy when booking your cruise. We are very glad to hear that Robyn provided you with a lot of information about the cruise and that you decided to book your special birthday trip with Cruise118. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Ellie was brilliant she was so patient and went out of her way to help us would really recommend this cruise representative thsnk you again ellie”

Helpful Report

Posted 1 year ago

Dear Samantha Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was brilliant and went out of her way to help when booking your cruise. We are very glad to hear that Ellie was patient and that you would recommend her. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Kieran very helpful ,and sorted our problem very respectfully and quickly.”

Helpful Report

Posted 1 year ago

Dear Mr & Mrs Whittaker, Thank you for your 5* Review! Cruise 118 are always delighted to receive reviews of this nature. Thank you for sharing your experience with us. I am glad that Kieran was helpful when assisting with your query and was able to resolve the matter quickly. Kieran most certainly is an asset to our service team. Rest assured your comments will be forwarded to Kieran and his manger. Kindest Regards Customer Relations

Posted 1 year ago

“Hannah was so helpful and patient with me and took the time to really listen and understand my particular needs, whilst being knowledge, polite and engaging. Thank-you Hannah”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for your review. Cruise 118 are always extremely delighted to receive reviews of this nature. Thank you for taking the time to share your feedback. I am glad that Hannah was helpful, patient and took her time to listen and understand your needs. We appreciate that all guests have particular needs and I am glad this was recognised on your call with Hannah. Rest assured your kind and lovely review will of course be forwarded to Hannah and her manager and will be very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Thank you so much Robyn for your time and patience and putting together our amazing cruise holiday Greatly appreciated We have some very excited children Kind regards Mollet / Feasey family”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was patient when putting your cruise together. We are glad to hear that you greatly appreciated Robyn’s time and that your children are very excited. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind Regards Customer Relations

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,629 reviews