Cruise118.com Reviews

Name: Cruise118.com
Rating: 4.77

4.8 Rating 15,044 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ellie Bridges very helpful on matters various. Any problems were devolved from CelebrityXCruises. There is a move towards using Apps by Cruise companies for comms. This is discrimination in that not all guests have mobile phone, or are with mobile that can use Apps. No suggestion by CxC as to alternative provision. As in if no app do this.”

Helpful Report

Posted 4 days ago

Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was very helpful when assisting you with your sailing. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued custom, we appreciate your feedback comments and understand the difficulties this can cause. Once again thank you for your review it is very much appreciated Kind Regards Customer Relation

Posted 4 days ago

“Shelley kept a check on cruise prices and available rooms for me and managed to find a room at the price I was looking for. Very happy with her service”

Helpful Report

Posted 5 days ago

Dear Amber Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was very helpful when checking on prices for you and that you are very happy with her service. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind Regards Customer Relations

Posted 4 days ago

“Very helpful on the phone! Lovely to talk to and give us lots of great advice.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was very helpful when booking your cruise. We are glad to hear that she was also lovely to talk to and gave you lots of great advice. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind Regards Customer Relations

Posted 1 week ago

“Very good and efficient service from Jenn.”

Helpful Report

Posted 1 week ago

Dear Tony Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received very good service from Jen and that she was efficient when booking your cruise. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“A great experience once again when booking our trip with Robyn Wild. She has secured us a fantastic cruise deal which includes hotel stays and all overseas transfers. Robyn is extremely helpful, friendly and totally competent. Her customer service skills are second to none. She makes our bookings stress free and handles our requests with total professionalism, a first class service all round.”

Helpful Report

Posted 1 week ago

Dear Mrs Gregor, Thank you for your review. Cruise 118 are always delighted to receive feedback of this nature. I am glad to hear that once again you have had a great experience booking with Robyn. I am very pleased that Robyn was able to assist you and obtain a fantastic deal along with a hotel stay and transfers. I have to agree with you Robyn certainly is an asset to our sales team. Thank you for sharing your lovely comments within your review. Rest assured your review will be very much appreciated when forwarded to Robyn and her manager. Thank you once again. Customer Relations.

Posted 1 week ago

“Wonderful service and support from Robyn. She catered for all my needs and phoned me back at times that suited me. We are so excited to go on our cruise and the booking stage was made much easier with Robyn's help. Thank you”

Helpful Report

Posted 1 week ago

Dear Nicola Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received wonderful service and support from Robyn when booking your cruise. We are very glad to hear that Robyn catered for all your needs and that you are now excited to go on your cruise. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Fantastic customer service from Amelia. We book with Cruise 118 every year because without exception we always get great service and support. I can’t praise them enough. The team always go the extra mile and Amelia has provided exceptional customer service to us many times. That said all the team are great.”

Helpful Report

Posted 1 week ago

Dear Paul Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received fantastic customer service from Amelia when booking your cruise. It is good to know that you book with Cruise118 every year without exception and receive as always great service and support. We are also glad to hear that the team always go the extra mile, and that Amelia has always provided exceptional customer service. Rest assured your review will be passed on to Amelia and her manager, may I thank you again for your praise towards the whole team. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Very helpful and pleasant . Thank you”

Helpful Report

Posted 2 weeks ago

Dear Martin, Thank you for your review. Cruise 118 are always very happy to receive reviews of this nature and I am delighted that you found us to helpful and pleasant. Thank you for taking the time to share your experience. Kind Regards Customer Relations.

Posted 1 week ago

“Friendly and knowledgeable consultant patiently answered all questions and completed our last-minute booking in the space of a single call. As promised a full email confirmation followed within a couple of hours. Excellent service from Jen.”

Helpful Report

Posted 2 weeks ago

Dear Phillip Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service from Jen when booking your cruise. We are very glad to hear that Jen was friendly, knowledgeable, and that she answered all your questions and followed up with a promised email confirmation. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Very plesant and helpful”

Helpful Report

Posted 2 weeks ago

Dear Helen Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that your concierge was very pleasant and helpful when booking your cruise. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Jennifer was excellent in arranging our next cruise, nothing was too much trouble, thank you. We have used cruise 118 3 times now and always had the best service and wonderful cruises at value for money, so why go elsewhere?”

Helpful Report

Posted 2 weeks ago

Hello Mark Thank you for your feedback comments. Cruise 118 are always delighted to receive reviews of this nature. We really do appreciate our valued guests taking the time to share their experience with us. Thank you for letting us know how helpful Jennifer was when assisting you with your booking. Rest assured your review will be forwarded to both Jennifer and her manager. Thank you once again. Customer Relations.

Posted 2 weeks ago

“Incorrect pricing displayed. I took the bait on the first day and called only to be told the cruise was GBP400 per person more expensive than advertised. I was assured that it would be put right that day. Advertised price the following day was GBP33 less than before I enquired. Have used them in the past and was happy but I won't be using them again.”

Helpful Report

Posted 2 weeks ago

Hello Gary I am sorry to hear that you have had problems with a price shown on our website, prices can change due to live availability however if you are able to provide more details via email to our customer relations team we would be more than happy to look into this for you if you wish The email address is Customer.relations@worldtravelholdings.co.uk. Many thanks

Posted 2 weeks ago

“Kieron was an absolute star! Super helpful and accommodating he even stayed late to complete my booking , above and beyond any customer service expectation. A credit to 118 and himself, well done Kieron and thank you .”

Helpful Report

Posted 2 weeks ago

Hello Thank you for your lovely review. Cruise 118 are always delighted to receive reviews of this nature. We really do appreciate our valued guests taking the time to share their experience with us. Thank you for letting us know how extremely helpful Kieran was when assisting you with your booking and even staying a little extra to make sure your booking was complete. Rest assured your review will be forwarded to both Kieran and his manager. Thank you once again. Customer Relations.

Posted 2 weeks ago

“Dale continued to help us for 30 minutes after his working day had finished to ensure our booking was complete. He was extremely helpful, efficient and knowledgable. We are really looking forward to our holiday! Thanks Dale”

Helpful Report

Posted 2 weeks ago

Dear Hannah, Thank you for your lovely review. Cruise 118 are always delighted to receive reviews of this nature. We really do appreciate our valued guests taking the time to share their experience with us. Thank you for letting us know how extremely helpful, efficient and knowledgeable Dale was when assisting you with your booking and even staying a little extra to make sure your booking was complete. Dale most certainly is an asset to our sales team. Rest assured your review will be forwarded to both Dale and his manager. Thank you once again. Customer Relations.

Posted 2 weeks ago

“Booked through Dale Robinson again for our Caribbean cruise with P&O . Really nice guy, very helpful. Got us a good price & our preferred fight from Manchester. Thanks Dale.”

Helpful Report

Posted 3 weeks ago

Hello Steve Thank you for your recent review and for taking the time to share your thoughts. We are so pleased that you found Dale to be so helpful. Once again thank you for your lovely review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“The service representative Kieran gave excellent service & went the extra mile in resolving a booking issue with the cruise line. Communication was excellent.”

Helpful Report

Posted 3 weeks ago

Hello Thank you for your recent review and lovely comments, and for taking the time to share your thoughts. We are so pleased that you found Kieran to be so helpful. We really do value your business and are working hard to earn your continued custom. Once again thank you for your lovely review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“We have just done the Turkey an Greek Island Cruise on Celebrate Infinity, You will have to go a Long way to Find a Better Crew Service on any other ship. No faults at All, Great Cruise.”

Helpful Report

Posted 3 weeks ago

Dear Mr Fenn, Thank you for your review on your most recent sailing. We love to hear that our guests had a great holiday and I would like to thank you for sharing your experience with us. Kind Regards Customer Relations

Posted 3 weeks ago

“Excellent service able to compile a brilliant itinerary. Used cruise 118 on many occasions never been let down.”

Helpful Report

Posted 1 month ago

Dear Andrew Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service, and that Shelley provided you with a brilliant itinerary when booking your cruise. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 month ago

“We have been on many cruises all booked through one agent. Cruise 118 had a cruise our agent could not book so we joined 118. From the start we had very good service indeed. One agent dealt with us from the start. Her name is Lexi and we would like to thank her for the professional way she dealt with us and the help she gave us. On our return we had to apply for a refund of luggage fees. This was carried out by their customer relations team and one Samantha |Butler. Once again she had total control of the situation and obtained the refund with no bother at all. Thank you 118!”

Helpful Report

Posted 1 month ago

Hello Mr Adams Thank you for your recent review and lovely comments, and for taking the time to share your thoughts. We are so pleased that you found Lexi to be so helpful and professional and Samantha was able to resolve your refund issue swiftly. We really do value your business and are working hard to earn your continued custom. Once again thank you for your lovely review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We booked our cruise with Robyn. She was friendly answered all our questions and very efficient. Got us the best price.”

Helpful Report

Posted 1 month ago

Dear Debbie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was friendly and answered all your questions when booking your cruise. We are also very glad to hear that she was efficient and got you the best price. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,044 reviews