4.77 Rating 8,781 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.86 out of 5
Best Customer Support in the Customer Voice Awards,  Summer 2020
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There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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We need your email address to verify that your review is genuine 5 star review on 4th April 2017
Judi Timbers
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Anonymous  // 01/01/2019
Posted 51 minutes ago
Michelle was extremely helpful in moving my booking to next year .

I got the same cruise with the same benefits and the same price which is a lot more expensive for a new booking.
Well done .
Posted 4 hours ago
Had to ring Royal Caribbean to swap cruise to next year as girl at 118 said no inside cabins left. We had booked as a family and didn't believe her so RC sorted it out
Posted 5 hours ago
Having enjoyed excellent service in the past our experience this year covering a number of issues has been extremely disappointing. Cruise 118 has fallen well short of the service levels and satisfaction we have received for many years and we are currently putting a letter to the CEO. As things currently stand we will not put any future business with the Company (we currently have 4 bookings with you and have made several meaningful introductions).
Posted 17 hours ago
Everyone were really helpful especially Steve Kelly Shelley and Nicola .
Posted 1 day ago
Our Cruise Concierge Nicole Hope is an absolute star. She is so reliable and friendly. We have booked a few cruises with her, unfortunately two have been cancelled due to the virus. She has managed our disappointment in delayed refund from Celebrity. Five star service from her. I hope you retain her services !
Gordon Perry
Posted 1 day ago
Service and advice from Diane was excellent she is a good communicator
and very sympathetic to reason.
Posted 1 day ago
Quality of phone connection was poor could hardly hear what was being asked. Errors on e mail confirmation (this was a deferment of an already booked cruise) especially with balance date showing as this next week for a 2021 cruise.
Posted 1 day ago
Like many people, I reluctantly deferred my cruise till next year. I was ably helped by Nicole. She was extremely helpful and efficient. It was a pleasure dealing with her. Thank you Nicole .
Posted 1 day ago
Excellent friendly service from Andrea.
Posted 2 days ago
Friendly staff, helpful in every way.
Great customer service.
Posted 2 days ago
This cruise was a rescheduled from this year Helen C was very good at reorganising this for next year Ittook a lot of work on her part
Posted 2 days ago
Paula Molloy was absolutely brilliant she helped me very much a credit to cruise 118 ⭐️⭐️⭐️⭐️⭐️
Posted 2 days ago
Shelley was brilliant as always
Posted 2 days ago
Paula Malloy is truly amazing, thank you.
Posted 2 days ago
After an issue with Future Cruise Credit was sorted everything was fine.
Posted 3 days ago
Always helpful and will go the extra mile to find the most appropriate deal at the best price.
Posted 3 days ago
Nicole was very helpful as we cancelled this year's cruise and deferred to 2021.Also she checked with Cunard for us,we booked on the ship last year and our deposit and complimentary spend will remain,thanks for everything
Posted 3 days ago
Really helpful, delighted with my booking and great service
Posted 3 days ago
Adam was very helpfull but I was disappointed that your company would not give us the on board credit that was advertised byt another company. I only booked through 118 because you owe us money and I thought it would help pay for this cruise.
Posted 4 days ago is rated 4.77 based on 8,781 reviews