Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,140 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 2 hours ago

Dear Mrs Compton, Thank you for taking the time to leave a review. We are delighted to hear that you received great customer service from our team. Providing exceptional service to our guests is always our priority, so it is wonderful to know that your experience reflected this. We truly appreciate your feedback and thank you for choosing Cruise118. We look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 37 minutes ago

“Very helpful, knowledgeable and kind lady, Mrs Sian. Always prompt making sure customer is happy. Well done.”

Helpful Report

Posted 20 hours ago

Dear I. Damianos, Thank you for taking the time to leave such a lovely review. We are delighted to hear about the excellent service you received from Sian. Providing helpful, knowledgeable and friendly assistance is something we pride ourselves on, and it is wonderful to know that Sian kept you informed, responded promptly, and ensured you were happy throughout your booking journey. We will be sure to share your kind comments with Sian and her manager, as recognition like this means a great deal to our team. Thank you again for choosing Cruise118. We look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 45 minutes ago

“We've booked 3 cruises with Cruise118, and every time they have been fantastic. They got us the best price we could find Every time, and also a couple of bonuses along the way. I've dealt with both Kerrie and Stevie, and they are two of the most knowledgeable and friendliest cruise advisors you could wish to deal with. I'd highly recommend you try Cruise118 for your next cruise booking.”

Helpful Report

Posted 1 day ago

“Gina was extremely helpful and found us the best deal ensuring we were happy with our cabin and package. Taking time to check things and keeping us informed in a friendly manner.”

Helpful Report

Posted 1 day ago

Dear Lynn, Thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that Gina provided such helpful service and was able to find the best deal for your holiday while ensuring you were happy with both your cabin and package. It is always our aim to keep our guests informed and provide a friendly, personalised experience, so it is fantastic to know that Gina's efforts made a positive difference. We will ensure your kind comments are shared with Gina and her manager, as they will indeed be greatly appreciated. Thank you again for choosing Cruise118, and we look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 47 minutes ago

“Very helpful agent (Mona) and booking was easy and split between us and our friends. Only negative was the online system not allowing a booking for more than one cabin and then by phoning being unable to avail the STAY20 -£20 on line discount.”

Helpful Report

Posted 1 day ago

“Stephanie and Mona really know their stuff and were able to tailor the perfect trip for us. First time cruisers and we got all the information we needed to get the trip booked. Thank you.”

Helpful Report

Posted 1 day ago

“The staff involved absolutely played a blinder. The cruise was sold out, but they managed to secure us an inside cabin on a dream cruise. We are very happy.”

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Posted 1 day ago

“Very easy to book online and then also very helpful on the phone when I needed to clarify a couple of points. I would highly recommend and will definitely use them again”

Helpful Report

Posted 2 days ago

Dear Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found our online booking process easy to use and that our team was able to assist when you called to clarify a few points. We believe that booking a holiday should be as straightforward and enjoyable as possible, so it is fantastic to know that your experience reflected this. Your recommendation means a great deal to us, and we are especially pleased to hear that you would consider booking with us again in the future. Thank you for choosing Cruise118. We look forward to helping you plan many more memorable holidays. Kind regards, Customer Relations

Posted 56 minutes ago

“Rachel is always reliable, efficient, friendly and understanding. The best we have experienced.”

Helpful Report

Posted 2 days ago

“Shelly sorted our booking in a very helpful and efficient manner”

Helpful Report

Posted 2 days ago

“Very helpfull and sorted things quikly”

Helpful Report

Posted 3 days ago

Dear Guest, Thank you for taking the time to leave a review. We are delighted to hear that you found our team helpful and that your enquiry was resolved quickly. Providing efficient, friendly service is something we strive for, so it is wonderful to know that we were able to assist you promptly. Your kind feedback is greatly appreciated and will be shared with the team. Comments such as yours help us continue delivering the high level of service our guests expect. Thank you for choosing Cruise118. We look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 58 minutes ago

“Scarlett was very helpful in booking the cruise and helped us through the process.”

Helpful Report

Posted 3 days ago

Dear Guest, Thank you for taking the time to leave a review. We are delighted to hear that Scarlett was able to assist you with your cruise booking and guide you through the process. We understand that planning a holiday should be an exciting and stress-free experience, so it is wonderful to know that Scarlett's support helped make your booking journey a straightforward one. Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Scarlett, who will be thrilled to receive your recognition. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 1 hour ago

“From the initial research on the company via their website page and talking to a very professional and understanding sales consieg its been an absolute delight booking our special 30th wedding anniversary cruise including my wife's birthday with them. I highly recommend the service which has been excellent”

Helpful Report

Posted 3 days ago

Dear Victor, Thank you for taking the time to share such a wonderful review. We are absolutely delighted to hear that your experience, from your initial research on our website through to speaking with our sales team, has been such a positive one. It is particularly pleasing to know that our consultant's professionalism and understanding helped make arranging your special 30th wedding anniversary cruise and your wife's birthday celebration an enjoyable experience. Creating memorable holidays for our guests is what we strive for, so your recommendation and kind comments mean a great deal to us. We will be sure to share your feedback with the team member involved, who will be thrilled to know they helped make the booking process such a delight. Thank you for choosing Cruise118. We wish you both a wonderful anniversary celebration and an unforgettable cruise. Kind regards, Customer Relations

Posted 1 hour ago

“Good website and competitive prices. All documents recieved promptly. And when we have need to speak to them always able to get hold of someone. No complaints.”

Helpful Report

Posted 3 days ago

Dear Linda, Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you found our website easy to use, our prices competitive, and that all of your documentation was received promptly. It is also particularly pleasing to know that whenever you needed assistance, our team was readily available to help. Your kind comments mean a great deal to us, and we will be sure to share your feedback with the wider team. Thank you for choosing Cruise118, and we look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 1 hour ago

“I booked a cruise with Cruise118 last year and was very happy with the trip. I wanted to book a cruise around Japan and found an itinerary with another travel agent and ask Cruise118 to give me an additional quote. Their price was very competitive and include all transfers which were not included in the alternative quote. Rob at Cruise118 prepared the quote, he was very friendly, knowledgable and helpful. I would certainly recommend him.”

Helpful Report

Posted 4 days ago

Dear Gerry, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you enjoyed your previous cruise booked with Cruise118 and returned to us when planning your Japan itinerary. It is particularly pleasing to know that Rob was able to provide a competitive quotation and highlight the added value of the package, including the transfers that were not included elsewhere. Rob will be thrilled to hear your kind comments regarding his friendly, knowledgeable and helpful service. We pride ourselves on delivering expert advice and excellent value, so it is fantastic to know that this was reflected in your experience. Thank you for your recommendation and for choosing Cruise118 once again. We hope you have a fantastic time exploring Japan and look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 3 days ago

“Cruise 118 is our go to book cruises. We find they go out of their way to get you the right cruise at the right price. They have just recently sorted out a booking that I had an issue with, after back and forth with P&O it’s sorted. Nothing is too much trouble. I highly recommend Cruise118.”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Very helpful customer service”

Helpful Report

Posted 5 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Adam recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Claire was very efficient in a friendly way and answered all my questions. She rang me back on the time I asked for and confirmed everything and I booked 2 cabins.”

Helpful Report

Posted 5 days ago

Dear Mr Crook, Thank you very much for taking the time to leave such wonderful feedback. We are delighted to hear that Claire provided friendly, efficient service and was able to answer all of your questions. It is especially pleasing to know that she called you back when promised, confirmed all of the details, and helped make the booking process straightforward for your two cabins. Rest assured we will ensure your kind comments are shared with Claire and her management team. Thank you for choosing Cruise118, and we look forward to helping you with your future holiday plans. Kind regards, Customer Relations

Posted 3 days ago

“FIVE STARS to Rachel Halliwell at Cruise 118 who, as ALWAYS, is the perfect travel agent and my always go to. Professional. Efficient. Experienced. Responsive. Organised. Makes the whole process completely stress free. I thoroughly recommend Rachel - without hesitation.”

Helpful Report

Posted 6 days ago

Dear Melanie, Thank you for taking the time to leave such a wonderful review. We are absolutely delighted to hear your kind comments about Rachel. It is fantastic to know that her professionalism, efficiency, experience, responsiveness and organisation continue to make your booking experience completely stress-free. We are especially grateful for your continued loyalty and for choosing Rachel as your trusted travel consultant time and time again. I will ensure your glowing feedback is passed on to her, as I know she will be thrilled to receive such high praise. Thank you once again for your recommendation and for choosing Cruise118. We look forward to helping you create many more fantastic holiday memories in the future. Kind regards, Customer Relations

Posted 5 days ago

“Sian was very helpful. I knew what cruise, deck, cabin etc we wanted so it was a simple booking but Sian helped in getting us the best possible price and the follow up confirmation and details were sent out in quick time. I’ve booked with Cruise 118 before and I can recommend”

Helpful Report

Posted 6 days ago

Dear Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Sian was able to assist with your booking and secure the best possible price for your chosen cruise. It is also great to know that your confirmation and booking details were provided promptly, helping to make the process straightforward and enjoyable. We truly appreciate your continued loyalty to Cruise118 and are especially grateful for your recommendation. We will ensure your kind comments are passed on to Sian, who will be delighted to receive your feedback. Thank you once again for choosing Cruise118. We look forward to assisting you with your future cruise holidays. Kind regards, Customer Relations

Posted 5 days ago

Cruise118.com is rated 4.8 based on 16,140 reviews