Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,457 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,457 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service received was very good.”

Helpful Report

Posted 9 hours ago

“I find booking via the cruise company does not save you anything By using 118 you have two paths of assistance I find 118 are ready good at customer service”

Helpful Report

Posted 11 hours ago

“Emma Gray was very helpful, professional and efficient. Information given was clear and precise.”

Helpful Report

Posted 13 hours ago

“The service was very good. Daniel was most helpful when we were booking our cruise”

Helpful Report

Posted 13 hours ago

“So far so good. A very pleasant booking”

Helpful Report

Posted 15 hours ago

“Great professional and 5 star service from Estelle Peachey. A credit to Cruise 118.”

Helpful Report

Posted 1 day ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Estelle recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Seemless and very helpful Service will definately Book with Cruise 118 again”

Helpful Report

Posted 1 day ago

Dear Anthony Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“I’ve just booked my first ever cruise and I just wanted to say a thank you to Jennifer Stevenson for helping me with the booking experience. She was so friendly and super helpful. I totally recommend 118 cruises as they offered the best discount of all the competitors but also incredible customer service. Thanks Jen! I will definitely come back to you in the future.”

Helpful Report

Posted 2 days ago

Dear Gill. Thank you so much for your wonderful review. We are delighted to hear that your first cruise booking was such a positive experience and that Jennifer provided friendly, helpful support throughout. It is great to know you found both excellent value and outstanding customer service with us. I will be sure to pass on your kind comments to Jen, she will be thrilled. We really appreciate your recommendation and look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 day ago

“Great service great help 👍👏”

Helpful Report

Posted 2 days ago

Dear Melissa, Thank you for your great feedback. We are delighted to hear that you received great service and helpful support. We really appreciate you taking the time to share your experience. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations

Posted 1 day ago

“We are return customers, due to the level of trust we have built up with our Agent from 118”

Helpful Report

Posted 2 days ago

Dear Valued Guest, Thank you for your lovely feedback. We are delighted to hear that you are return customers and that you have built a strong level of trust with your Cruise118 agent. Your continued confidence in our team means a great deal to us, and we truly appreciate your support. Many thanks once again. Kind Regards Customer Relations.

Posted 1 day ago

“Excellent service very helpful staff easy to book .”

Helpful Report

Posted 2 days ago

Dear Richard Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Good customer service Great Price”

Helpful Report

Posted 2 days ago

Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you received good customer service and found a great price. We really appreciate you taking the time to share your experience. Thank you once again. Kind Regards Customer Relations.

Posted 1 day ago

“Have used Cruise 118 for many years, they are most helpful and very proffessional. Nothing is too much trouble. Prices are good and they offer a excellant service. Jen was most helpful.”

Helpful Report

Posted 3 days ago

Dear lindaphilipson@hotmail.com Thank you for your lovely review and for your continued loyalty over the years. We are delighted to hear that you consistently find our team helpful and professional, and that nothing is too much trouble. It is also great to know that you are happy with our pricing and overall service. We will be sure to pass your kind comments on to Jen, and they will be very much appreciated. Thank you once again. Kind Regards Customer Relations

Posted 2 days ago

“Emma Gray always gives an excellent service. Was prompt in replying and arranged a virtually last minute cruise efficiently.”

Helpful Report

Posted 3 days ago

“I have dealt with Shelley Brackenbury of 118.com before for aother cruise and she is so helpful and honest to the point that she will always be my go to agent for booking a cruise.”

Helpful Report

Posted 3 days ago

Dear Kevin Barnes. Thank you for your fantastic review. We are delighted to hear that Shelley has once again provided such helpful and honest service, and that she continues to be your go‑to agent for booking cruises. We will be sure to pass on your kind comments to her, which will be most appreciated. Thank you for your continued trust in Cruise118! Kind Regards Customer Relations

Posted 2 days ago

“Well Thank you to Andrea and Cruise 118 for having such great staff to represent your business. We have received the best service we could have hoped for, nothing was too much trouble. Kind and friendly approach to our needs and understood what we wanted to achieve and booked it for us. Andrea even looked at a more low cost deposit which really helped! What a star, you were very knowledgeable without being pushy or overly eager just very genuine. Thank you for such a great service X”

Helpful Report

Posted 3 days ago

Dear Kellie Niel Henson, Leianne and Ian Franklin Thank you so much for taking the time to leave such a fantastic review. We are delighted to hear that Andrea provided such kind, friendly, and genuine service, and that she took the time to fully understand your needs and find the right solution for you. It is great to know that the flexibility around the deposit was also helpful. We will be sure to pass on your lovely comments to Andrea and the team. Thank you for choosing to sail with Cruise118 and for your wonderful feedback! Kind Regards Customer Relations.

Posted 2 days ago

“Once again Dan M. has delivered. Another cruise booked! Dan is so professional it's awesome.”

Helpful Report

Posted 3 days ago

Dear Kevin H, Thank you for your fantastic 5‑star review. We are delighted to hear that Dan delivered once again and helped you book another cruise with such professionalism. We will be sure to pass on your kind comments which will be very much appreciated. Thank you for again and thank you for choosing to sail with us! Kind Regards Customer Relations

Posted 2 days ago

“Aimee Harding once again was absolutely brilliant and a credit to your company. She went out of her way yet again to accommodate all of our requirements and even changed our flights and hotel saving us over £500. This is the 2nd or 3rd cruise that we have booked with her and she will be our first contact for our next cruise. I cannot speak highly enough of her, thank you.”

Helpful Report

Posted 3 days ago

Dear Michael Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Aimee recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Lovely lady called Jennifer was really helpful and sorted out holiday out so it was just what we wanted. Really pleased with the help she gave us.”

Helpful Report

Posted 3 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Spoke with Sally on Cruise118 and found her to be very polite and professional, nothing was too much trouble and she was able to answer all queries I put to her. She certainly put my mind at rest and emailed me with confirmation details. It was a pleasure speaking with her. Thank you Sally.”

Helpful Report

Posted 4 days ago

Dear Kaye Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sally recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

Cruise118.com is rated 4.8 based on 15,457 reviews