Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,619 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,619 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise 118 I found to be a terrific company to liaise with . The staff are very helpful and informative when booking a cruise . A special mention goes to a very pleasant and professional ‘ Geordie ‘ lady by the name of Jill ( or Gill ) Davidson who I found extremely warm and easy to speak to regarding a transaction I needed to do. Many thanks Jill ( Gill ) 👍”

Helpful Report

Posted 7 hours ago

“We have used 118 many times in the past and are always happy with the level of service they provide.Mona was our representative for this river cruise we are about to embark on and she was most informative.She herself had been on this particular cruise and was able to give us such great tips about all sorts of things so thank you once again Mona🙏☺️”

Helpful Report

Posted 10 hours ago

“Excellent prices and Customer Services.”

Helpful Report

Posted 15 hours ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 hours ago

“I was very happy with the service the person who I spoke to was first class everything went very well thank you”

Helpful Report

Posted 1 day ago

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you were happy with the service you received and that everything went smoothly. Our team always strives to deliver a first-class experience, so it is fantastic to know this was reflected in your booking. We truly appreciate you taking the time to share your experience, and we look forward to assisting you again in the future. Kind Regards Customer Relations

Posted 13 hours ago

“The price of the cruise was ezcellent as was the service and information we received”

Helpful Report

Posted 1 day ago

Posted 10 hours ago

“DO NOT USE - DODGY MARKETING - Booked a cruise with Virgin Voyages and their website states 'All inside staterooms feature a European King-size Seabed' - but I was allocated a room with a single bed! The fare was advertised with a green tick saying 'up to $400 in FREE drinks on-board' - but apparently it did not apply to the advertised room it was displayed on! This inclusion of credit was also confirmed on a recorded call after booking. Cruise118 proceeded to gaslight me by rewriting the advertised description (even when I provided a screenshot of the description on the booking page), they also said I should have verified their advertising claims myself on the Virgin Voyages website!”

Helpful Report

Posted 1 day ago

Dear Lachlan Thank you for your review, We are very sorry to hear about your experience and the frustration this situation caused. We understand how important it is that all details, including cabin configuration and promotional inclusions, are clear and accurate at the time of booking. This is not the level of service we aim to provide, and we regret that this did not meet your expectations on this occasion. We’re pleased to confirm that this matter has now been fully reviewed and resolved, and that you have since spoken directly with a manager to discuss your concerns in detail. We appreciate you taking the time to engage with us so we could address this for you. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 6 hours ago

“Bryony is absolutely amazing and so knowledgeable at cruising.”

Helpful Report

Posted 1 day ago

“From the minute I started speaking to Andrea at Cruise 118.com I felt listened to. My list of wishes were taken into account while trying to find the right holiday for me. She looked for all options and then checked again to see if she could get a better deal.”

Helpful Report

Posted 1 day ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 hours ago

“This is only my second booking with Cruise118 and it was such a pleasing service from Bethany. After using another well known Travel Agent over a period of time their customer services have been very erratic. Cruise 118 are always willing to solve any queries that might arise. They have been very helpful and are very customer focused.”

Helpful Report

Posted 1 day ago

Dear Neil Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 hours ago

“I have had absolutely brilliant customer service, the concierge, Chris Shamwama could not have been more helpful and remained on the telephone with me throughout a series of telephone calls and emails to the cruise company, in order to resolve a last minute issue about accessibility equipment for my elederly aunt who will be travelling with me.”

Helpful Report

Posted 2 days ago

Dear Bev Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Chris recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 hours ago

“The young lady who handled our cruise booking was very helpful and knowledgeable. She was able to sort it all out for us very easily.”

Helpful Report

Posted 3 days ago

Dear Valued Guest, Thank you for your 5-star review! We are delighted to hear that you found our team member so helpful and knowledgeable, and that your cruise booking was handled with ease. We really appreciate you taking the time to share your experience and hope you have a fantastic cruise! Kind Regards Customer Relations

Posted 2 days ago

“Efficient staff and competitive pricing makes Cruise118 my "go to" Cruise package provider.”

Helpful Report

Posted 3 days ago

Dear Alan Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Alex recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Fabulous service, Paula was super informative and efficient”

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Posted 3 days ago

“Excellent service as usual from Lexie. I had lots of complicated travel arrangements but she sorted them all out. Thank you.”

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Posted 3 days ago

Dear Elly, Thank you for your 5-star review! We are delighted to hear about your positive experience with Lexie. It is great to know she was able to take care of your complex travel arrangements and make everything run smoothly for you. We really appreciate your kind feedback and look forward to assisting you again in the future! Kind Regards Customer Relations

Posted 2 days ago

“Bethany was very helpful in assisting us to book our cruise. She made the process easy & stress free. We are now looking forward to our holiday next year.”

Helpful Report

Posted 3 days ago

Dear Valued Guest, Thank you so much for your lovely feedback! We are delighted to hear Bethany made your booking process easy and stress-free, that is exactly what we aim for. We will be sure to pass on your kind comments to her. Wishing you an amazing cruise next year,we are sure you will have a fantastic time! Kind Regards Customer Relations

Posted 2 days ago

“Bryony has been the most patient, professional and helpful advisor. I would recommend booking with her anytime!!!”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Such a quick easy process to book - agent very knowledgable , even got a better cabin for less money . !!”

Helpful Report

Posted 5 days ago

Dear Fran, Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found the booking process quick and easy, and that our agent was able to assist you with their knowledge and secure a better cabin at an even better price, that is exactly the level of service we strive to provide. Your kind comments will be shared with the team, and we truly appreciate your support. We look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 days ago

“Any concerns I have are always quickly dealt with by the team, in the latest case Bethany, keeping me updated by email until resolution.”

Helpful Report

Posted 5 days ago

“We have had excellent customer service from Bethany, a cruise 118 concierge. She has helped us find a personalised flight to our cruise starting point and has responded to all our questions with consideration, patience, courtesy and friendliness. It wasn’t straight forward and there were several details we wanted to organise and confirm which she did with great professionalism. We now look forward to our cruise of a lifetime with the knowledge that if we need any more help it will be dealt with promptly and efficiently. Thank you”

Helpful Report

Posted 5 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Great service as always but were unable to price match this time. We still booked with them as we value them as a company and appreciate all they do to make our holiday stress free.”

Helpful Report

Posted 5 days ago

Dear Guest Thank you for your kind feedback and for continuing to choose us for your holidays, it really does mean a great deal. We’re delighted to hear you value the service we provide and the support we offer to make your trips as stress-free as possible. While we always aim to remain competitive, there are occasions where we’re unable to match a price due to supplier conditions or package differences. We truly appreciate your understanding on this and your continued trust in our team. We look forward to helping you plan your next holiday. Kind regards Customer Relations

Posted 2 days ago

Cruise118.com is rated 4.8 based on 15,619 reviews