Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“what went right?”

Helpful Report

Posted 1 year ago

We're sorry to hear that you are unhappy with the service you received. We'd like to look into this further, therefore could we kindly ask you to email our customer relations team with your booking reference number and your feedback at customer.relations@worldtravelholdings.co.uk so that we can look into this for you?

Posted 1 year ago

“After so much research and getting confused I decided to phone 118 and spoke with Shelley, she explained everything she asked if I had any more questions, she is sorting out my car park for me , sent all my emails with half hour , nothing was too much trouble. Thank you Shelley”

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Posted 1 year ago

“Shelley was knowledgeable and very easy to deal with. Everything was explained clearly.”

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Posted 1 year ago

“Robyn was excellent and very helpful and understanding. I’m sure I will need more guidance before we travel but would highly recommend her.”

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Posted 1 year ago

“I spoke with Shelley to enquire about a cruise which my partner and I wanted to book. We had lots of questions and wanted a holiday tailored to us. Shelley was super helpful and friendly throughout our chats and answered any questions I had. She talked me through the options and found us a perfect holiday! We can’t wait for our summer cruise!”

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Posted 1 year ago

“Shelley was very helpful and made it very easy to book our holiday.She was very knowledgeable and pleasant .”

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Posted 1 year ago

“Super pleased with Cruise 118 and looking forward to my family cruise on Princess in April. The booking process was simple and the price was fantastic. I wanted to make some changes and add ons after booking, and I have been dealing with the fantastic Chloe Barlow, she is so friendly, helpful and she really knows her stuff! I highly recommend Cruise 118 for their competitive pricing and excellent service, especially Chloe!”

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Posted 1 year ago

“Spoke to Greg about booking an MSC cruise. Couldnt have been more helpful, very knowlegable and we had a bit of a laugh... Fantastic price and all done quickly. Top marks ..”

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Posted 1 year ago

“I've used cruise118 a few times and found the customer service excellent. Prices are competitive too. Shelley was v patient and helpful.”

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Posted 1 year ago

“Excellent setvce”

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Posted 1 year ago

“Jessica sorted our refund in good time . She was very helpful after Ociana cruises let us down . Thank you Jessica we really appreciate your help”

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Posted 1 year ago

“Great service from Shelley answered all our questions and responded very quickly to our requests. Definitely recommend Cruise 118 services .”

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Posted 1 year ago

“Jessica has been most helpful and always responds back expediently”

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Posted 1 year ago

“Katie Lowe our lady from cruise 118 was extremely helpful. Absolutely no problems. Can I say it was all ‘plain sailing’”

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Posted 1 year ago

“Ryan our cruise advisor is excellent, he always gives you an honest opinion on what he thinks is the right cruise for you, recommend to anybody.”

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Posted 1 year ago

“Great service from Shelley answering all of my questions and getting everything booked.”

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Posted 1 year ago

“From my first call speaking with Robyn I felt confident I was dealing with someone who cared about getting us the right cruise and all of our preferences to make it right for us. Robyn was so helpful, polite and did everything she could possibly do to make this a special cruise for our 40th anniversary, nothing was too much to ask or for her to do. Excellent communication and so very pleasant to deal with. I will certainly recommend Cruise118.com and especially Robyn who I will definitely be ringing again for our next holiday.”

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Posted 1 year ago

“Ryan at the customer service was very helpful , nice to talk to and knowledgeable about the booking which was very smooth and easy, i would not hesitate to use cruise 118 again... 5 stars for ryan and cruise 118 so far”

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Posted 1 year ago

“Jen was an excellent and knowledgeable concierge who made the whole booking process very straightforward. Highly recommended”

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Posted 1 year ago

“It couldn't have been any easier to book and get everything sorted with Shelley she was fantastic”

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Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews