Cruise118.com Reviews

4.8 Rating 14,820 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,820 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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feedback@cruise118.com

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Cruise188's concierge Daniel couldn't have been more helpful, as first time 'cruisers' he was very patient and understanding with our questions and needs. Top draw service would definitely recommend!
Helpful Report
Posted 9 hours ago
We spoke to a sales representative who gave us information as to the suite that best suited our needs. She helped us by entering all the booking information whilst we on the phone. We made our payment an all the documentation came through a few minutes later by email.
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Posted 1 day ago
Jessica was responsive with great attention to detail.
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Posted 1 day ago
We were delighted with the service we got from Katy when booking our Azamara cruise. She was efficient in booking not only our cruise but an overnight stay and subsequent transfers. I would recommend Cruise 118 to anyone wanting a personnel service.
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Posted 2 days ago
Very professional and will try there best to arrange what you ask for.
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Posted 4 days ago
Knowledgeable, patient and always communicated as promised
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Posted 4 days ago
Absolutely wonderful help I received from Robin Wild. She was so friendly and so helpful during my booking process. I can honestly say the best booking experience I have ever experienced. She explained everything so well and put me at ease with my complicated needs and questions. I will most definitely book with Cruise 118 in the future. I am so happy with it all.
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Posted 5 days ago
We were concerned about pick up times. Jessica was kind, patient and understanding, contacted the provider and obtained the reassurance that we needed. Now very happy. Brilliant 6 star service
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Posted 5 days ago
Absolutely amazing service from Jess Clements. She went over and above what was needed. Really kind and helpful. Thank you
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Posted 6 days ago
Excellent service from Daniel booking our holiday for November 2024. He was thorough thoughtful and attentive listening to our needs. An excellent agent and a credit to your company. We will go back to him again.
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Posted 6 days ago
Exc service from Jessica
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Posted 6 days ago
Jess was really helpful and sorted out our little problem. Thank you Jess
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Posted 1 week ago
JESSE IS VERY UNDERSTANDING AND CARES AND POLITE .
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Posted 1 week ago
Jess was very helpful , I couldn’t seem to manage our boarding passes , which she very kindly did for me , I was grateful Thankyou !
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Posted 1 week ago
Robyn was great help making it a smooth booking application very helpful , went above and beyond in making it a great booking experience would definitely contact her for any future cruises we might go on.
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Posted 1 week ago
Daniel was fantastic at helping us, very knowledgeable and enthusiastic. We have always booked with another popular cruise provider in the past, but Cruise 118 was nearly £1000 cheaper than the other company. I will now be using Cruise 118 for my future cruises.
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Posted 1 week ago
Excellent service from Shelley Brackenbury she’s very helpful and she remembered us from our last booking which few years ago. Definitely recommend her and 118
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Posted 1 week ago
Robyn was very helpful she gave me many cruise and ship quotes as i was not sure which one to book ,she went out of her way to help .but there was no presure to book i would recommend cruise 118
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Posted 1 week ago
Excellent service, Jess who took our booking was very helpful, knowledgeable and efficient. Cruise booking, room allocation and dining arrangements secured swiftly, including complementary parking. First class service for a P&O cruise.
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Posted 1 week ago
Great service
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Posted 1 week ago
Cruise118.com is rated 4.8 based on 14,820 reviews