Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,213 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling customer service. I have been kept on the line for 25 minutes to speak to a manager. Firstly, I was told it was an appointment basis only. Eventually the agent came back stating that the manager had reviewed my issue, came to the same conclusion. No need to speak to me. I had to ask on a number of occasions if David I was speaking to was AI. I then received a questionnaire call regarding my experience. Despite pressing ‘2’ 3 times that I wasn’t happy, their computer would not recognise’2’. Please don’t bother with cruise118. Once they have your money they don’t appear to value or want to help their customers. Not a nice experience. Please avoid. They don’t have an email address either apparently.”

Helpful Report

Posted 1 month ago

Dear Christine Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Lost my deposit of £399 the way I was treated by customer service was appalling. Will never book with them again”

Helpful Report

Posted 3 months ago

Dear Ann, Thank you for your taking the time to leave us a review, rest assured your comments are very important to us, we are very sorry that aspects of your booking have given cause for dissatisfaction, and we appreciate you taking the time to write your review. Whilst we appreciate all feedback, it is extremely disappointing to hear that you are unhappy with our service following your cancellation request due to a spelling error you made on our website during the booking process. I can see that we have already been in contact with you directly regarding the issues you have mentioned. Kind Regards Customer Relations.

Posted 3 months ago

“Got a quote for a cruise which was a good price. I asked therefore for them to email the quote to ensure it was exactly as I wanted, but they refused! They expect you to book a cruise if thousands of pounds without you seeing the quote in writing! Of course I will go elsewhere and so should you.”

Helpful Report

Posted 4 months ago

Dear Andrew, Rest assured your comments are very important to us, we are very sorry that aspects of your cruise experience have given cause for dissatisfaction, and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issue raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Posted 4 months ago

“The wrong cabin was booked and I have contacted Cruise118 multiple times (over 15) and been told by several people that they would get back to me but no-one does.”

Helpful Report

Posted 6 months ago

Dear Natalie Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope we explained our position in full and that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 6 months ago

“Incorrect pricing displayed. I took the bait on the first day and called only to be told the cruise was GBP400 per person more expensive than advertised. I was assured that it would be put right that day. Advertised price the following day was GBP33 less than before I enquired. Have used them in the past and was happy but I won't be using them again.”

Helpful Report

Posted 7 months ago

Hello Gary I am sorry to hear that you have had problems with a price shown on our website, prices can change due to live availability however if you are able to provide more details via email to our customer relations team we would be more than happy to look into this for you if you wish The email address is Customer.relations@worldtravelholdings.co.uk. Many thanks

Posted 7 months ago

“The actual cruise ship and service was excellent, but I brought a Louis Vuitton Handbag at rather an expensive cost and within 1 month the leather strap completely snapped!!!! I honestly don’t think it was a genuine Louie Vuitton as it should last a life time Trying to contact and get it refunded is ABSOLUTELY IMPOSSIBLE, My advice Don’t purchase expensive items on ship !!! Very unhappy and disgruntled passenger. Helena R Adams”

Helpful Report

Posted 1 year ago

Dear Helen Rest assured your comments are very important to us, we are very sorry that aspects of your cruise experience have given cause for dissatisfaction, and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issue raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. We will then be able to contact the cruise line on your behalf and ask if they can provide us with the details of how to return faulty goods. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Posted 1 year ago

“Zero feedback only we have to better 2 shore excursions not good We are pensioners Arvia 16th Oct 23”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We're sorry you remain unhappy with your shore excursions experience, our customer relations team have been in contact with you to discuss the issues you've raised.

Posted 1 year ago

“what went right?”

Helpful Report

Posted 1 year ago

We're sorry to hear that you are unhappy with the service you received. We'd like to look into this further, therefore could we kindly ask you to email our customer relations team with your booking reference number and your feedback at customer.relations@worldtravelholdings.co.uk so that we can look into this for you?

Posted 1 year ago

“Didn't expect anything less My review isn't here prob because I gave 1 star”

Helpful Report

Posted 1 year ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated

Posted 1 year ago

“No idea what you are on about!”

Helpful Report

Posted 1 year ago

We're sorry to hear this and thank you for taking time to share your feedback. So that we can look into this further, please could we ask you to email our customer relations team at customer.relations@worldtravelholdings.co.uk with some more information on your recent experience with us?

Posted 1 year ago

“After paying the full balance before the final payment date of 27/11/23 for a cruise next March on Sky Princess I then tried to book specialty restaurants on the cruise before being fully booked & also some shows. When I tried to go onto my Princess cruise app to book these for four days it was saying that I cannot book them as the balance of the cruise needs to be paid in full. It was paid but Cruise 118 decided to have the money for a few days to make that little bit of interest. I was fobbed off with all different excuses about why the delay was but it all came down to them making excuses but no apology. I certainly will never book through Cruise 118 again and I would advise other people who are looking for a good cruise agent not to use them.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We're sorry to hear of your disappointment, thank you for speaking to one of our customer service managers today. Rest assured that payments are made to our cruise line partners as per their specific requirements. We are very sorry for any inconvenience caused and have taken your feedback onboard.

Posted 1 year ago

“We have been cruising with 118 and celebrity for many many cruises but the last cruise in September was so disappointing We usually cruise the Caribbean but my husband of 78 found the last cruise travel took it out of him so we booked a Mediterranean cruise out of Barcelona. Our journey out was fabulous but coming home was so so bad they changed our flight and had a 8 hour wait for our flight not good and we now wished we had booked our own flights”

Helpful Report

Posted 1 year ago

Thanks for taking the time to share your feedback. We're sorry to hear this, it appears that you have spoken with our customer relations team who have looked into this for you and have advised that your flights were provided by the cruise line and not us, the change in flight times was a change from the airline. We're sorry for the inconvenience and have taken your feedback onboard to share with the cruise line.

Posted 1 year ago

“This really concerns your website, the search by date does not seem to work if for example looking for trips in 2024. I have tried several times and each time the date defaults to the current date range or when it does eventually accept a year of 2024 for the month it does not find any trips. I have a screen shot this happens for multiple cruise lines. Other search engines have shown voyages in this date range, T he date default keeps happening.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback and for bringing this to our attention, we have passed your comments on to our web team to investigate this further.

Posted 1 year ago

“Care if booking RCI from Ravenna with Royal. Just back from a lovely cruise on RCI Explorer which was spoilt at the end by the Captain diverting to Trieste falsely blaming the weather, saying no ships could dock at Ravenna. Cruisemapper.com clearly showed Marella Explorer 2 in Ravenna and the BBC app weather showed it to be fine. This then meant getting up at 3AM for a 4.5hr coach trip at 4AM to Bologna for a 12.50PM flight. No drinks or comfort breaks were offered and nor are Cruise118 or Royal that bothered! Also, Cruise118 did not apply onboard credit so I had to waste time out of the holiday sorting that out. We shall not be booking with Cruise118 or Royal again sadly.”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry that you had a need to contact us during your sailing regarding your onboard credit, I can see that this was rectified swiftly by our Customer Relations team. It is unfortunate that your cruise line had to change the port for disembarkation, we fully sympathise that you were impacted by a longer transfer than expected, these types of changes are made with passenger safety being a priority. I note that we have reimbursed you the expenses incurred for refreshments and cost of phone calls as a gesture of goodwill. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer Relations

Posted 1 year ago

“Very disappointed with Cruise118. I have been cruising for 30 years and for the past 15 years or so have always booked directly with the cruise lines. I was persuaded to give cruise118 a try due to the "exemplary service" you get from them. One example I was told was that if a cruise price drops, they will rebook "best price guaranteed" etc. So we booked two transatlantic cruises with them. Sure enough, one price has dropped by just over £300. Their response was that we would lose our £200 deposit and there would also be a cancellation charge from them as well! If I had booked directly with the cruise line they would have adjusted the fare or given me onboard credit. So what is the point of booking through a travel agent. Very disappointing.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share you feedback, we're sorry to hear this. We have passed your feedback over to our customer relations team to look into this further.

Posted 1 year ago

“Only want to book new cruises trying to contact them for problems with flights given bogus number”

Helpful Report

Posted 1 year ago

We're sorry to hear this, we can see that you managed to speak to a member of our service team this morning and we hope they were able to fully assist you, should you need any further assistance please don't hesitate to contact our service team on 0808 250 0913.

Posted 1 year ago

“Unfortunately I had to give this one star - I would have gone for less. I am worried about the baggage handlers' strikes due exactly when I'm travelling so I contacted the 9am-9pm line; well before 9pm but after I finished work. After waiting 1/2 hour with no change, I rang the line only to be told that it was closed. I think this will be the last time that I give Cruise 118 any of my hard earned money.”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback, we're sorry to hear this. So that we can look into this further for you, please could you email customer.relations@worldtravelholdings.co.uk with your booking reference number and a colleague will be able to advise you on the points you've raised.

Posted 1 year ago

“I would never make a booking with Cruise 118 again they are not transparent at all. My wife booked a cruise to the Caribbean on a Saturday and for reasons out of her control had to cancel the next day Sunday only to be informed by Cruise 118 that we would lose our deposit of £550. When I challenged them regarding the heavy penalty they informed me it was in their T&C's which they hadn't explained to my wife. You would have thought some common-sense would have prevailed however that wasn't the case. It transpired they immediately paid the £550 to P&O Cruises who wouldn't given them the deposit, so they expected us to forgo the deposit. I rang P&O and explained the less than transparency of Cruise 118 and they didn't care, they had the deposit and were happy to resell the cabin to another buyer. When purchasing, the creditcard used was in my name only and no permission was ask of me and the T&C's were never disclosed. I complained to my creditcard company who sided with me and got our money back, the full £550. They were wondering why Cruise 118 hadn't asked P&O to return the monies to them. Cruise 118 wanted me to claim on my insurance and we wonder why are insurance polices are all going up. I have now received a letter, totalling ignoring or accepting a less than transparent sell, intimidating us so I have issued a stop & cease letter. The government have a paper 'Holiday deposits and cancellation fees - are you being treated fairly?' a very good read for customers and illustrates the less than transparent selling within the Cruise industry. We have always used Royal Caribbean when sailing and have never experienced anything like this before. 'Was it because we used an agent' as was referred to me by P&O customer service, makes you wonder”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback, we would like to look into this further. Please could you email our customer relations team with details of the booking so that we can look into this: customer.relations@worldtravelholdings.co.uk

Posted 1 year ago

“Prices shown on screen are pure works of fantasy and fiction and simply do not exist. Anything with flights are from Down South so the North and Midlands are insignificant. Im pretty sure the Advertising Standards Agency (ASA) would be keen to see how the company can offer prices on screen that are nothing more than works of fiction”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Looks like I may need to cancel my cruise. Contacted 1/8 to be told not many staff can process refunds and could take up to 4 weeks, not acceptable in my opinion. I have booked many cruises with them in the past maybe no more after this.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We understand a concierge has contacted you today in regards to your cancellation and this is now being processed. Should you have any further queries, please don't hesitate to contact our customer relations team by emailing customer.relations@worldtravelholdings.co.uk.

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,213 reviews