Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,628 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,628 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a cruise with Cara who was extremely patient and helpful throughout the process. Lots of info as we are new cruisers Well pleased with the the whole service”

Helpful Report

Posted 1 year ago

Dear Linda Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cara was extremely patient and helpful when booking your cruise. We are very happy to hear that you were pleased with the service you received. Rest assured your review will be passed on to Cara her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Only just booked so will post again after our cruise but I dealt with Ellie who has been really helpful and made the process very easy. If you are looking to book, as =k for her! She has assured me she will support us through to the holiday and I have every confidence she will. She was a real help and very pleasant to speak with”

Helpful Report

Posted 1 year ago

Dear Phil Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was helpful and made the process easy when booking your cruise. We are very glad to hear that Ellie assured you of her support going forward and that she was pleasant to speak with and a real help. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Ellie was lovely, knowledgeable and patient, and gave a first class service when booking Norwegian fiords cruise with her today. Highly recommendable, this is the second time I’ve booked with 118.”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. Thank you you for sharing your booking experience with us. We are glad that Ellie was lovely, knowledgeable, patient and gave a first class service. Thank you for choosing to sail with us again! Rest assured your kind comments will indeed be forwarded to Ellie and her manager. Kind Regards Customer Relations.

Posted 1 year ago

“Just booked a cruise through cruise118.com.we have booked many cruises with different travel agents and never really had a problem.When we booked this cruise with 118 our agent was Daniel Norris I have got to tell you we have never had a agent work so hard for us to get the cabin and fights we wanted,I can recommend 118 to anybody thinking of a cruise.”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your 5 star review! Cruise118 are very happy to receive a review of this nature, thank you for taking the time to let us know that Daniel was so helpful when helping you choose your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“A brilliant service from.Ellie. She has looked after our booking meticulously and beat the competitors best price. Thoroughly recommend Cruise118”

Helpful Report

Posted 1 year ago

Dear Mr Gilliat, Thank you for your 5* Review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience. We are delighted to hear that Ellie looked after you and was able to beat our competitors by offering a better price, that is what we love to hear! Rest assured your comments will indeed be forwarded to Ellie and her manager. Kind Regards Customer Relations.

Posted 1 year ago

“Christian’s was so very polite, patient and helpful after I called to say I couldn’t upload my oversized photos or adjust the sizes. She was so patient and knowledgeable and managed to send me details by email and advise me accordingly. Thanks once again.”

Helpful Report

Posted 1 year ago

Dear George, Thank your review for your review. Cruise 118 are always delighted to receive reviews of this nature. We would like to thank you for taking the time to share your recent experience with us. We are glad that Chritian was polite, patient and helpful and able to resolve your issue. Christian most certainly is an asset to our fab service team. Rest assured your lovely comments will be forwarded to Christian and her manager. Thank you once again. Customer Relations.

Posted 1 year ago

“jen was very helpful today in booking my cruise i now have two booked this year with cruise 118 and i used them last year”

Helpful Report

Posted 1 year ago

Dear Gloria Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was helpful when booking your cruise. Rest assured your review will be passed on to Jen and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 1 year ago

“It did not make us happy, quite the opposite. The following is indicative of our experience on the Xmas 2024 Canaries and Portugal cruise. Firstly luggage took four hours to arrive at our suite.Commencing Xmas Eve, water leaked into our Queens Grill suite, lack of reserve suites in event of having to vacate ours as we did. Allocated a suite 4 corridors away from mid.ship, a 3-4 minute walk to appropriate lift to dining room etc.(We are both in our 80's). Butler service poor. Also ship left Southampton, Cunard being aware that a number of units in the thermal pool area were non functional when the ship left Southampton yet we were charged at the time of booking for its usage and were not informed prior to boarding of the defects. As regards priority disembarkation this was non existent and when collecting cases found one missing which took 30 mins to recover having been left in the wrong area. Overall this cruise was a disaster. Having cruised with Cunard on a number of occasions since the 90's, this ship is. very much below par for that cruise line. Badly designed , it's saving grace was the wonderful staff who unfortunately had to bear the brunt of other passenger's complaints..”

Helpful Report

Posted 1 year ago

Hello Thank you for your review and for taking the time to leave your comments, we are sorry to hear of the issues experienced on your sailing with Cunard, should you wish to discuss this further please contact us on the following email address along with your booking reference, customer.relations@worldtravelholdings.co.uk and we will be happy to assist you. Many thanks Kind Regards Customer Relations

Posted 1 year ago

“Jen was lovely and keept trying to push and get what me and my nana was looking for over the moon with the price thanks very much for help on this on Jen 😊”

Helpful Report

Posted 1 year ago

Dear Jamie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was lovely and that she pushed to get exactly what you were looking for when booking your cruise. We are very glad to hear that you are over the moon with the price. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“No question is too much, you are not felt that you need to hurry, you get the full attention of the person assisting you and they are available throughout the journey from enquiry to booking and pre cruise support. We have just booked with Shelley since previously Sian, top service from both”

Helpful Report

Posted 1 year ago

Dear Caroline, Thank you for your 5* Review. Cruise 118 are always very happy to receive reviews of this nature. Thank you for taking the time to leave such a lovely review of the service you have experienced with us. We really do value your feedback and appreciate guests taking the time to leave such lovely comments. Rest assured your review will be shared with the team. Thank you once again. Kind Regards Customer Relations.

Posted 1 year ago

“Every detail I wanted from start to completion by Ellie Bridges was executed perfectly. She was so professional, knowledgable and enthusiastic from our first conversation, she couldn’t have helped in any way further than she did. Amazing young lady and brilliant at her job. Her customer care skills are phenomenal. I’m a pretty hard person to please but Ellie was just perfect. And I have my perfect cruise, visiting the islands I want and more in the ship I wanted, and with a fabulous cabin we chose. Thanks so much, never change Ellie!! Well done Cruise118, we are super happy and can’t wait for our date to go”

Helpful Report

Posted 1 year ago

Hello Lorraine Thank you so much for your lovely review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Ellie was so helpful when assisting with your cruise, I will certainly pass on your comments to Ellie and her manager who will both be delighted that you are so happy! Once again thank you for kind comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“The booking was very easy. Robyn Wild was very helpful and put together good packages to Singapore and Bali with the Diamond Princess cruise to Malaysia in 2026. We were very impressed with their service. Plus they take Amex which was a bonus as Iglu cruises now not taking and we had stayed loyal to them . Not now we have discovered cruise 118.”

Helpful Report

Posted 1 year ago

Dear Elaine Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was very helpful and that you were impressed with the service received when booking your cruise. We are very glad to hear that you have now discovered Cruise118 and that booking your cruise was easy. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Shelley was really helpful and very friendly, she explained all the information great and also helped me get my MSC Voyage number. I always use Cruise118 to book as they are the best.”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your kind review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Shelley was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Super support and advice from Rachel on our latest booking👍😎”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Rachael was so helpful when assisting with your cruise, I will certainly pass on your comments to Rachael and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Dale was very professional, but friendly and very helpful”

Helpful Report

Posted 1 year ago

Dear Janette Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was very professional, friendly, and helpful when booKing your cruise. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Professionalism and Ease of Booking Service! Absolutely incredible service from Daniel Norris. Daniel took the time to 'hand-hold' my wife and I through the booking process. He explained in detail all the various options available regarding our cruise on the Queen Mary - including dining times and seating arrangements as well as the beverage packages. Daniel also went to great lengths to ensure that our cabin was located in a position that fits our needs. He explained in a comprehensive, transparent and easy to understand manner on all aspects of the cruise - showing considerate care and professionalism. Daniel - many thanks for everything - Cunard in association with Cruise 118.com is very fortunate to have you as their representative....Cunard/Cruise118 are our favourite cruise and booking providers by far!”

Helpful Report

Posted 1 year ago

Dear Mr Rose Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your experience with the service received from Daniel. I am glad that you were provided all the information required and everything was explained in detail. Daniel most certainly in an asset to our sales team. Rest assured your review will be passed on to Daniel and his manager, and will be very much appreciated. We really do value your business and are working hard to earn your patronage. Once again thank you kindly for your your 5* review!. Kind Regards Customer Relations

Posted 1 year ago

“Nowadays excellent customer service is considered as the biggest merit that a company can earn. It is the attribute that people value more than the price of a product or even more than its quality. This is why entrepreneurs who focus on their clients’ needs and seek opportunities that take their customer service to the next level are gaining a competitive edge over their competitors. With the above in mind, I wish to commend Hannah who was super efficient and had impeccable manners, Nothing was too much trouble for her."Going that extra mile" seemed to be second nature and customer satisfaction her prime focus. As a retired five-star hotel general manager/financial director ex Dubai, Seychelles, Caribbean and South Africa I immediately recognise a Rising Star. Kindly convey my acknowledgement of her sheer professionalism. She is an excellent ambassador and a credit to your organisation. Please ensure that my communication is conveyed to her.”

Helpful Report

Posted 1 year ago

Dear George Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you would like to commend Hannah. We really do apricate your review, we are extremely glad to hear that Hannah was super-efficient, had impeccable manners, and that nothing was too much trouble for her. We do agree that she is certainly a rising star within our business and we are very happy to convey all your communication to her. Rest assured your review will be passed on to Hannah, her manager and senior management at Cruise118. We really do value your business and are working hard to earn your patronage, Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Excellent customer service skills and expertise knowledge in all ships we discussed”

Helpful Report

Posted 1 year ago

Dear Sharon Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you have received excellent customer service and expertise knowledge of the ships discussed. We really do value your business and are working hard to earn your patronage Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“I booked a cruise this morning with Dale the service I received was amazing from start to finish I would highly recommend cruise 118 and Dale to book your cruise .”

Helpful Report

Posted 1 year ago

Dear Nicola Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that the service received from Dale when booking your cruise was amazing. We are very glad to hear that you would recommend Cruise118 and Dale. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Really good thank you”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you had a really good experience when booking your cruise. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,628 reviews