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Cruise118.com Reviews

4.8 Rating 15,314 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 15,314 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Cruise118.com 5 star review on 15th April 2023
Craig Hart
Cruise118.com 5 star review on 1st April 2023
Terry Glover
Cruise118.com 5 star review on 27th March 2023
Ian Greenwood
Cruise118.com 5 star review on 6th March 2023
Rodolfo Quiambao
Cruise118.com 5 star review on 27th February 2023
Mark Cartlidge
Cruise118.com 5 star review on 27th January 2023
Michael Hadjifillipou
Cruise118.com 5 star review on 25th January 2023
Bridget Barnes
29
Anonymous
Anonymous  // 01/01/2019
It's only good if you find someone helpful which we did with Jessica Thank you for sorting things out and still be there if we need you
Helpful Report
Posted 1 year ago
Spoke to Daniel who was very helpful and informative. Helped us put together a wonderful cruise and stay package. Very impressed with his manner and he effortlessly found us options within our budget for our first Cruise118. Fabulous.
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Posted 1 year ago
Katie booked my cruise and was very very helpful She is a credit to Cruise118 l could not of asked for a better person Thank you
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Posted 1 year ago
Jess Clements very understanding and sorted problem out straight away Thanks
Helpful Report
Posted 1 year ago
We had a few doubtful times with our booking Jessica was very helpful and pleasant and put our mind at ease hope we have a lovely time in hawaii
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Posted 1 year ago
The customer service provided by Rachel was exceptional from start to finish.
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Posted 1 year ago
Very happy with service provided by Jessica
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Posted 1 year ago
We spoke with Robyn today to book a fly & Cruise Australia to meet up with our daughter and her boyfriend. The trip was a little unusual but nothing phased her. She was very clear and patient , answering our enquiries and helped us book a fabulous holiday .We feel we have got an excellent deal too.
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Posted 1 year ago
We had a slight issue with our booking and contacted Jessica via customer services. She was very friendly and took all the information from us. Our concierge then contacted us and the problem was promptly sorted out. We were very pleased with the service we received.
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Posted 1 year ago
Jessica was extremely helpful, polite and friendly and sorted my query out for me.
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Posted 1 year ago
Jessica was extremely helpful when I was trying to locate an e-ticket number I needed to book seats on our flights. She rang Regent/Turkish Airlines to try and find the number and then emailed it over to me. I appreciate her persistence as Turkish Airlines didn’t seem to be answering the phone.
Helpful Report
Posted 1 year ago
Jess Clements was really efficient, friendly and helped me sort out a payment that appeared on my credit card which had inadvertently been charged by the hotel company you deal with. In addition she helped me get in touch with Celebrity Cruises to make a complaint - something I hadn’t been able to do so many thanks.
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Posted 1 year ago
Jessica has helped us through our holiday issues since the schedule has changed. All the paperwork such as airport, hotel and boarding our cruise.
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Posted 1 year ago
Jessica was so helpful to us & got us through the computer problems we had ,thanks again x Linda & Neil
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Posted 1 year ago
Jessica has been very helpful with all my queries. I am due s refund and she has been checking with finance department regularly for me. Today i rang Cunard regarding this refund. Hopefully Jessica may have good news for me soon
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Posted 1 year ago
Rachael Just made everything so easy, used 118 before,and will certainly carry on using them A McMahon
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Posted 1 year ago
Very helpful
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Posted 1 year ago
Paula Molloy dealt with my booking… she was fantastic in every way …. I cruise twice a year, normally book direct with cruise line…. But from now on I will just email Paula 👍
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Posted 1 year ago
Robyn Wild went above and beyond to assist me with booking my cruise. She gave me links and photos to view. Very informative and helpful.
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Posted 1 year ago
Easy to do business with, very professional and friendly
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Posted 1 year ago
Cruise118.com is rated 4.8 based on 15,314 reviews