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Cruise118.com Reviews

4.8 Rating 14,828 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's only good if you find someone helpful which we did with Jessica Thank you for sorting things out and still be there if we need you”

Posted 1 month ago

“We had a few doubtful times with our booking Jessica was very helpful and pleasant and put our mind at ease hope we have a lovely time in hawaii”

Posted 1 month ago

“Ryan tailored our request for a cruise & railway journey. He got back to us with the details which was within our budget. As we are relatively new to cruising he explained the finer details of cruises. I would have scored 5 but unfortunately the previous concierge never got back to us after our initial enquiry which is very unlike 118. Overall happy but please make sure that concierges do get back to you on the initial enquiry. Thank you 118.”

Posted 2 months ago

“Jessica sorted our refund in good time . She was very helpful after Ociana cruises let us down . Thank you Jessica we really appreciate your help”

Posted 3 months ago

“Delighted to have booked our cruise, Jennifer was professional and extremely helpful can’t praise her enough.”

Posted 3 months ago

“great service”

Posted 5 months ago

“Jessica has been extremely helpful on all calls and responded quickly”

Posted 6 months ago

“Why don’t you quote single person’s rate when you advertise on your website? I will tell you . Some cruises lines I checked up on charged 2 and a half times the price for singles. Wasted phone call.”

Posted 7 months ago

“I needed info on car parking and other things - Jess was so helpful and sorted everything out quickly and efficiently - a lovely, friendly person to deal with!”

Posted 8 months ago

“Jessica Adams was very understanding of our reason to cancel upcoming Cruise, at fairly short notice, without applying further penalties. Thank you Jess - hope to speak to you again. JC”

Posted 9 months ago

“On the day previous to my booking an unnamed young lady failed to phone me at 2.30pm as promised. Rachel quickly went through the booking process and left me full of confidence that my cruise was booked and that I had done the right thing in returning to CRUISE118”

Posted 9 months ago

“Very helpful hope to book more cruises in the future”

Posted 10 months ago

“The prices are good”

Posted 11 months ago

“Easy to negotiate good price”

Posted 11 months ago

“Very good and helpful”

Posted 11 months ago

“Good service from Racheln”

Posted 11 months ago

“I would have given 5 stars originally as our rep was brilliant and everything got booked. But a couple days later having found out that our 3rd cabin on ocean view was not available after all being booked and deposit paid, is very disappointing. Apparently not the fault of the rep but the fault with P & O live availability etc. We’ve been offered to book inside and balcony. We don’t want inside as could have booked that before. Now some of us will be having to pay more for the balcony as the rest of us will be in ocean view. Very very disappointing.”

Posted 11 months ago

“Was the most competitive price we could get in comparison to P&O direct and other cruise agents. Kim was very knowledgeable on how P&O operated and gave good advice on the process leading up to the cruise.”

Posted 11 months ago

“Added princess plus at £25 per day per person when booking cruise. Confirmation took hours to come through to email and then princess plus had not been added. Have contacted several times and your rep was waiting for Princess Cruises to respond. Now waited two days and I have contacted your agent who said other person I spoke to is still waiting response from Princess Cruises. Need to sort out as this is an anniversary pressie for husband and need to put things in place asap. Many thanks”

Posted 11 months ago

“We are a family of a mother, grandmother, and two children (the children have never been on a cruise before, they will be very excited). We opted for a balcony so that we could have a little more time in the cabin. The team of Cruise 118.com made the itinerary very easy to navigate and we only have to get packed and we are ready for this lovely cruise. Many thanks to the staff at Cruise 118. Many thanks, Linda Jones”

Posted 11 months ago

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Cruise118.com is rated 4.8 based on 14,828 reviews