Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,096 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I just know what I want when I call the cruise company. It was Stevie Newell whom answered my call. She gave me all the correct information. Checked my name on records as I have booked number of cruises through cruise 118. She was helpful and patience. She got me a balcony cabin and was truthful to tell me that though the price is good but there is obstruction. She suggested I add £10 more pp to get an upgraded balcony cabin but unobstructed. So I did and in fact I got upgraded grade , a better cabin. Thanks to Stevie advice and her good service. She definitely know what she is doing in helping customer get a better deal.”

Helpful Report

Posted 1 week ago

Dear Jeffrey Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“I’m afraid my issue has not been resolved yet, but I’m sure the team are working hard to do this.”

Helpful Report

Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to leave a review. While I am sorry to hear that your issue has not yet been fully resolved, I would like to thank you for your patience and understanding whilst our team continues to investigate the matter on your behalf. We appreciate your confidence in our efforts and can assure you that we remain committed to reaching a resolution as quickly as possible. If there are any updates to share, a member of the team will be in touch at the earliest opportunity. Thank you again for your feedback and for giving us the opportunity to assist you. Kind regards, Customer Relations

Posted 3 weeks ago

“John was very helpful, thanks for your efforts”

Helpful Report

Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to leave us a review. We are delighted to hear that John was able to assist you and provide the help you needed. We pride ourselves on delivering excellent customer service, so it is wonderful to know that his efforts made a positive difference to your experience. We will be sure to pass on your kind feedback to John, who will be pleased to receive your recognition. Thank you for choosing Cruise118, and we look forward to helping you with your future cruise plans. Kind regards, Customer Relations

Posted 3 weeks ago

“They made me happy by EVENTUALLY sorting the cruise for my budget. I have used 118 twice for large bookings so was sad it took so long to get to where we needed to be! If you don't look after your customers you will lose them!”

Helpful Report

Posted 4 weeks ago

Dear Valued Guest, Thank you for taking the time to leave your review and for your continued loyalty to Cruise118. We are pleased that we were ultimately able to find a cruise that suited both your requirements and budget. At the same time, we are sorry to hear that the process took longer than you expected. We understand how important it is to provide timely and attentive service, particularly for valued customers who have trusted us with significant bookings in the past. Your feedback is appreciated, and it serves as an important reminder of the standards our customers expect and deserve. We are grateful that we were able to reach the right outcome for you and that you left feeling happy with your booking. Thank you once again for your honest comments and for choosing Cruise118. We look forward to assisting you with many more memorable holidays in the future. Kind regards, Customer Relations

Posted 3 weeks ago

“Didn't like the fact that the web price kept changing, mostly going up. Thankfully Stephanie got me a better price than any of them and so I booked. Ditch that pricing strategy as it's more likely to put people off I would say.”

Helpful Report

Posted 4 weeks ago

Dear Oliver Thank you for your review, We are very happy to hear that Stephanie was able to secure you a great price and help you find the right cruise. We'll be sure to pass on your kind comments to her. We also appreciate your feedback regarding the pricing you saw online. Cruise fares are set by the cruise lines and can fluctuate based on availability, demand, promotions and other factors. We understand this can sometimes be frustrating, and we're pleased that our team was able to assist in finding the best option available for you. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“Good customer service rang back when they said they would Helpful too”

Helpful Report

Posted 1 month ago

Dear Elizabeth, Thank you for taking the time to leave us a review. We are delighted to hear that you received good customer service and that your consultant kept their promise to call you back when agreed. Providing reliable and helpful service is very important to us, so it is wonderful to know this was reflected in your experience. Thank you for choosing Cruise118. We look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 4 weeks ago

“Kym is very good at finding what you are looking for. Brilliant service.”

Helpful Report

Posted 1 month ago

Dear Margaret Thank you for your review, We are pleased to hear that Kym was able to find exactly what you were looking for and provide the level of service you expected. It is wonderful to know that you found the experience brilliant from start to finish. We will ensure your kind comments are passed on to Kym, who will be delighted to receive such positive recognition. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Jennifer was helpful and efficient when I booked our cruise. I received our confirmation emails promptly. Chris assisted me this morning with a query and again delivered good service. Thank you🙏”

Helpful Report

Posted 1 month ago

Dear Shirley, Thank you for your wonderful review! We are delighted to hear that Jennifer was helpful and efficient in assisting with your cruise booking, and that your confirmation emails were received promptly. It is also fantastic to know that Chris was able to assist with your query and provide the same high standard of service. We pride ourselves on delivering excellent customer care at every stage of the customer journey, so your feedback is greatly appreciated. Thank you for taking the time to recognise both Jennifer and Chris. We will ensure that your kind comments are passed on to them. We truly value your support and thank you for choosing Cruise118.com. We look forward to assisting you with your future cruise plans. Kind Regards Customer Relations.

Posted 1 month ago

“I was really pleased to find a cabin available on a cruise that was showing as sold out, and the online booking process was straightforward and easy to complete. The booking confirmations and receipts were sent promptly by email, which gave me reassurance that everything was secured. Overall, I’m very happy that Cruise118.com enabled me to book the holiday I really wanted.”

Helpful Report

Posted 1 month ago

Dear Musley, Thank you for your review! We are delighted that we were able to help you secure the cruise you wanted, especially when availability appeared limited elsewhere. It is great to hear that you found our online booking process straightforward and that the prompt confirmation emails provided reassurance that everything was in place. Thank you for choosing Cruise118. We appreciate your feedback and hope you have a fantastic holiday. We look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“Great to have so many opportunities on offer and Andrea found us exactly what we wanted. All very easy so far”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Seem less booking , very professional, friendly and knowledgeable regarding the cruise i was booking .”

Helpful Report

Posted 1 month ago

Dear Wendy Edwards, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your booking experience was so seamless and that our team was able to provide professional, friendly, and knowledgeable service throughout. We truly appreciate your kind feedback and are grateful that you chose Cruise118 for your cruise holiday. We hope you have an amazing time on your upcoming cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 1 month ago

“Kirsty was excellent. Patient and gave clear options and suggestions. My only negative is the number of e ails that you bombard me with, so many that I have now opted out. Amore targeted approach may be more successful.”

Helpful Report

Posted 1 month ago

Dear Robert Bentinck Thank you for taking the time to leave your review. We are delighted to hear that Kirsty provided excellent service and that her patience, clear explanations and helpful suggestions made the booking process a positive experience for you. We will be sure to pass your kind comments on to her. We also appreciate your feedback regarding our email communications. Customer feedback is invaluable in helping us improve, and we understand your comments about the volume of emails received. Your suggestion for a more targeted approach has been noted and will be shared with the relevant team for consideration. Thank you once again for both your positive comments and constructive feedback. We value your support and hope to assist you with many more wonderful cruises in the future. Kind regards, Customer Relations

Posted 1 month ago

“Lexi was very helpful and the small discount was a bonus. Thanks Geoff T”

Helpful Report

Posted 2 months ago

Dear Geoff Thank you for your review, We are happy to hear that Lexi was able to help you and make the booking process a positive experience. It's always great to know that our team has provided excellent service, and we're pleased the discount was an added bonus. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Well informed on the cruise and destination we were looking at , very helpful and understanding about us being unable to print documents and happy to send in the post which was very much appreciated”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Hi a very easy booking experience and very good prices, not had any reason for after sales as yet so hard to say regarding this subject only just booked so see what happens”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the booking experience. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“I did everything myself online . Did my own research and put in all my info ie one person, cruise line, destination etc . Im an experienced cruiser and the price was right Thank You”

Helpful Report

Posted 2 months ago

Dear Robert Thank you for leaving your review. Its great to know that you found it easy to book online with Cruise118, and the price was right for you. If you do need any assistance our customer service team are here to help either on the phone or online chat. Kind regards Customer Relations

Posted 2 months ago

“Booking was easy. Let’s see what after sales service is like.”

Helpful Report

Posted 2 months ago

Dear Paul Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the experience of booking via our website. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Mostly painless booking at a good price for the cruise we wanted. It does seem though that certain options that would have been available booking directly through the cruise line (travel to port and parking) were not offered as part of the Cruise118 booking. No big deal really, more of an eyebrow raise.”

Helpful Report

Posted 3 months ago

Dear Peter Thank you for your review, We are happy to hear that you found the booking process mostly painless and that we were able to secure the cruise you wanted at a great price. We appreciate your feedback regarding the travel and parking options. In some cases, these extras are only available with specific cabin grades or fare types. Had you given us a call, our team would have been able to clarify which cabin or grade needed to be booked in order to qualify for those additional benefits. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 3 months ago

“We wanted a certain type of cruise at a specific time. The agent was very thorough, and research many choices for us. Sending details of 4 different cruises we could choose from. Then on the phone going through exactly which cabin we wanted. Only slight criticism is that we were not asked about bed configuration or dining time?”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“WE WISHED TO BOOK ONE CABIN FOR MY WIFE AND ME AND ONE FOR MY SON. ON LINE IT WAS NOT ABLE TO BOOK AS ONE TRANSACTION. I CALLED THE SALES REP AND SHE COULD ONLY BOOK MY SONS CABIN AT THE ON LINE PRICE AND I HAD TO BOOK MY CABIN ON LINE AS SHE COULD NOT GIVE ME THE ONLINE PRICE, ABSOLUTELY RIDICULOUS. SALES REP VERY HELPFUL. DEFEATED THE OBJECT WE GOT TWO SEPARATE BOOKINGS.”

Helpful Report

Posted 3 months ago

Thank you for your review and for highlighting both your experience and the assistance provided by our sales team. We’re pleased to hear that our colleague was helpful, but we’re sorry for the inconvenience caused when trying to book both cabins in a single transaction. We appreciate how frustrating this must have been and understand that it detracted from what should have been a straightforward process. Your feedback is important and has been shared internally so we can continue to improve how we support multi-cabin bookings across both online and agent-assisted channels. We do hope this experience has not deterred you from booking with us again, and we’d be delighted to assist you in the future. Kind Regards Customer Relations

Posted 3 months ago

Cruise118.com is rated 4.8 based on 16,096 reviews