Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,868 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi a very easy booking experience and very good prices, not had any reason for after sales as yet so hard to say regarding this subject only just booked so see what happens”

Helpful Report

Posted 5 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the booking experience. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“I did everything myself online . Did my own research and put in all my info ie one person, cruise line, destination etc . Im an experienced cruiser and the price was right Thank You”

Helpful Report

Posted 1 week ago

Dear Robert Thank you for leaving your review. Its great to know that you found it easy to book online with Cruise118, and the price was right for you. If you do need any assistance our customer service team are here to help either on the phone or online chat. Kind regards Customer Relations

Posted 1 week ago

“Booking was easy. Let’s see what after sales service is like.”

Helpful Report

Posted 3 weeks ago

Dear Paul Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the experience of booking via our website. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Mostly painless booking at a good price for the cruise we wanted. It does seem though that certain options that would have been available booking directly through the cruise line (travel to port and parking) were not offered as part of the Cruise118 booking. No big deal really, more of an eyebrow raise.”

Helpful Report

Posted 4 weeks ago

Dear Peter Thank you for your review, We are happy to hear that you found the booking process mostly painless and that we were able to secure the cruise you wanted at a great price. We appreciate your feedback regarding the travel and parking options. In some cases, these extras are only available with specific cabin grades or fare types. Had you given us a call, our team would have been able to clarify which cabin or grade needed to be booked in order to qualify for those additional benefits. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 weeks ago

“We wanted a certain type of cruise at a specific time. The agent was very thorough, and research many choices for us. Sending details of 4 different cruises we could choose from. Then on the phone going through exactly which cabin we wanted. Only slight criticism is that we were not asked about bed configuration or dining time?”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“WE WISHED TO BOOK ONE CABIN FOR MY WIFE AND ME AND ONE FOR MY SON. ON LINE IT WAS NOT ABLE TO BOOK AS ONE TRANSACTION. I CALLED THE SALES REP AND SHE COULD ONLY BOOK MY SONS CABIN AT THE ON LINE PRICE AND I HAD TO BOOK MY CABIN ON LINE AS SHE COULD NOT GIVE ME THE ONLINE PRICE, ABSOLUTELY RIDICULOUS. SALES REP VERY HELPFUL. DEFEATED THE OBJECT WE GOT TWO SEPARATE BOOKINGS.”

Helpful Report

Posted 1 month ago

Thank you for your review and for highlighting both your experience and the assistance provided by our sales team. We’re pleased to hear that our colleague was helpful, but we’re sorry for the inconvenience caused when trying to book both cabins in a single transaction. We appreciate how frustrating this must have been and understand that it detracted from what should have been a straightforward process. Your feedback is important and has been shared internally so we can continue to improve how we support multi-cabin bookings across both online and agent-assisted channels. We do hope this experience has not deterred you from booking with us again, and we’d be delighted to assist you in the future. Kind Regards Customer Relations

Posted 1 month ago

“Excellent Customer Care Service from Molly. Professional and efficient from beginning to completion of our booking. Immediate email confirmation giving us reassurance. Well done Molly.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you so much for your fantastic feedback! We are thrilled to hear that you received excellent service from Molly. She will be delighted to know her professionalism and efficiency made your booking experience smooth and reassuring. Providing prompt communication and peace of mind is something we pride ourselves on, so it is great to know this came through. Well will be sure to pass on your kind words, thank you once again and for choosing to sail with Cruise118! Kind Regards Customer Relations.

Posted 1 month ago

“After booking there is no room number given. Which is disappointing.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, When bookings are made online, some fares are offered as a GTY (guarantee) cabin, which means the exact cabin number isn’t assigned at the time of booking. With this type of reservation, you select the cabin category (such as inside, ocean view, or balcony), and the cruise line allocates the specific cabin closer to departure. These fares are often offered at a lower price as the room number and location are confirmed at a later stage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 1 month ago

“We used cruise 118 because they were offering a great online deal which will be ideal for our grandchildren. We had a few issues with the account when we booked, however, the cruise team couldn’t have been more helpful to get things sorted. Our holiday is not due til 2027, but I’d definitely use cruise 118 again and recommend others to try them. Their team are happy to help with any problems.”

Helpful Report

Posted 1 month ago

Dear Dee, Thank you very much for taking the time to share your experience with us. We are so pleased that you found a great deal for your upcoming family holiday, it sounds like a fantastic trip to look forward to with your grandchildren! While we’re sorry to hear there were a few initial issues with your account, it is wonderful to know that our team were able to resolve everything quickly and provide the support you needed. Your kind comments and recommendation mean a great deal to us, and we are delighted to hear that you would choose Cruise118 again in the future. We hope you have an amazing time when you travel in 2027, and we will be here if you need anything at all in the meantime. Warm regards, Customer Relations

Posted 1 month ago

“Georgina was very helpful and guided me through the whole process. Happy customer.”

Helpful Report

Posted 1 month ago

Dear Valied Guest, Thank you for taking the time to share your experience with us. We are so pleased to hear that Georgina was able to guide you through the whole process and provide the support you needed. It is wonderful to know you are a happy customer! Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Warm regards, Customer Relations

Posted 1 month ago

“Excellent organisation and special customer service skills. A big thank you to Daniel Norris who made the booking easily and efficiently.”

Helpful Report

Posted 1 month ago

Dear Robert Thank you for your review, We are happy to hear that you experienced excellent organisation and customer service when making your booking. Daniel will be so pleased to know his efficiency and support made the process easy and straightforward for you. Your kind words have been shared with him. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Fantastic very professional”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are really pleased to hear you found our service both fantastic and professional. It is great to know we are meeting expectations and delivering a positive experience. We truly appreciate your support and hope to assist you again soon. Kind Regards Customer Relations.

Posted 1 month ago

“Great service and great price ❗”

Helpful Report

Posted 2 months ago

Dear Roger Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very helpful, cheerful and not rushed. Small issue with DOB missing on confirmation booking but sorted immediately upon phone call the next day.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Charlie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Good competitive price & easy to book online however the confirmation of booking I've received says its a 14 day cruise when its only 11 which means the itinerary I've received on the confirmation of booking is also incorrect - attention to detail is sadly lacking”

Helpful Report

Posted 2 months ago

Dear Lez Thank you for your review, We are pleased to hear you found the price competitive and the online booking process easy, however please accept our sincere apologies for the confusion caused by the cruise duration and itinerary shown on your booking confirmation. This was due to an itinerary display issue where multiple destinations taking place on the same day were listed as separate days, making the sailing appear longer than it is. The cruise is 11 nights, and we’re very sorry this was not reflected accurately. A corrected confirmation has now been sent. Thank you for bringing this to our attention Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Lexi was very helpful in sorting the cabins and the booking”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are happy to hear that Lexi was so helpful in sorting out both the cabins and your booking. We’ll be sure to pass on your lovely comments to her. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“So far so good. A very pleasant booking”

Helpful Report

Posted 3 months ago

Dear Tony Thank you for your review, We are happy to hear that your booking experience has been pleasant so far. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Good customer service Great Price”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you received good customer service and found a great price. We really appreciate you taking the time to share your experience. Thank you once again. Kind Regards Customer Relations.

Posted 3 months ago

“Scarlett was very helpful in booking our cruise. The headline price was similar to other online agents but Cruise 118 were offering a further online discount which made it very competitive. However, this was not working properly. Fortunately Scarlett was able to resolve this to our satisfaction.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your lovely review! We are really pleased to hear that Scarlett was able to assist you and resolve the discount issue to your satisfaction. While we are sorry for the initial inconvenience, it is great to know our team was able to step in and make sure you still received a competitive price. Rest assured We will be sure to pass on your kind feedback to Scarlett. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations.

Posted 3 months ago

“Our service rep Jennifer was helpful and precise in providing us the information that we needed to book our holiday. This is the second time we have used Cruise 118”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your lovely feedback! We are delighted to hear that Jennifer was helpful and precise in providing the information you needed to book your holiday. It is always rewarding to know when our team delivers the level of service we strive for. Thank you for choosing Cruise 118 again, your continued loyalty is very much appreciated. We hope you have a fantastic holiday and look forward to assisting you with your travel plans again in the future. Kind Regards Customer Relations.

Posted 3 months ago

Cruise118.com is rated 4.8 based on 15,868 reviews