4.77 Rating 10,536 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.86 out of 5
Best Customer Support in the Customer Voice Awards,  Summer 2020
Read Reviews


There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Website not user friendly when swapping between cabins etc had to put my details in many times when working out what cabin I would like
Posted 1 week ago
Dear Mr Robson Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Due to data protection stipulations, we are unable to store your personal details even when using our website for quotes, your details can only be stored once you make a reservation. I am sincerely sorry that you found this frustrating, rest assured we are always looking at ways to make our website more user friendly. Once again thank you kindly for your review it is very much appreciated, your comments have been duly noted. Kind regards Customer relations
Posted 6 days ago
In the past the concierge sent the confirmation straight away. James said he would call back about another cruise but didn't or send the confirmation. I spoke to Reed who sent me the confirmation and then we made a change so James called me back. Reed is great as he sent me the confirmations which James never sent. He had to send the one to the amended booking too. I then gave up and spoke to a lady who said she would look into a 2 week back-to-back cruise. I am still waiting to hear from her. She said she'd tell me yesterday but maybe it is difficult to get answers on a Sunday so maybe she will email today or I will call again.
Posted 2 weeks ago
It all started brilliantly, but I have been trying to phone Cruise all morning and am told to phone during working hours, which I am doing! I need more travel information, but cannot get hold of anyone to help me! Very disappointed!
Posted 2 weeks ago
118 are very helpful whilst booking your cruise. But when it has been cancelled once due to covid rebooked for this year they were brilliant. Then sadly cancelled again due to covid, unfortunately then 3 months later still struggling to get money back. That’s when they stop being helpful and don’t want to know.
Posted 1 month ago
Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Once again thank you kindly for your review it is very much appreciated.
Posted 1 month ago
Whilst the booking process went well the after sales service has been appalling. Whilst I appreciate that the current situation has affected everyone, especially the travel industry and the people that work in it, I have spent all weekend trying to make arrangements for my upcoming cruise. Either the after sales staff aren't doing their job or the interaction between your company and Royal Caribbean is in the gutter!
Posted 1 month ago
Rebecca was very efficient with our booking
Posted 1 month ago
Polite good service
Posted 3 months ago
Thank you for your email requesting my comments on the booking process so far: On the final page of the booking process under 'What Happens Next', Item 1 states that I will receive a confirmation of booking email, but I haven't received one yet and it is over 48 hours since I made the booking and your FAQs say that I should receive that email within 24 hours. QUOTE: "You will receive a confirmation email within 24 hours and you will receive an invoice from your cruise line within 21 days of booking". Also on that final page under 'What Happens Next', Item 2. states "Your personal concierge will give you a call tomorrow to introduce themselves and answer any questions, look out for this number 0161 333 4459. I added the phone number to my phone's contact list on Sunday and made sure that I didn't leave the phone unattended all day yesterday but no call was received. I have also had the phone with me all the time so far today but still no call has been received from you. So, I would appreciate the promised emails and phone call and especially one confirming that the booking has proceeded correctly and that the deposit payment has been made. You obviously have my correct email address otherwise I would not have received your email requesting my experience of booking with you. I look forward very much to receiving a call from you as I have a couple of questions that I wish to ask. Thank you for your assistance.
Posted 3 months ago
If I had the contract agreement of the details of cruise booked,, I would be able to tell you. I that this was being emailed to me
Posted 3 months ago
Phoning in did not work ,call back did not and chat on line did not work. So book on line seems the only option.
Posted 3 months ago
Lots of problems when changing my cruise because of cancellation due to Covid 19. Apparent somewhat inflexibility of Celebrity re cancellation date and FCC originally applied but know all sorted out to my satisfaction by Paul of Cruise 118.
Posted 6 months ago
We are sorry to here of the difficulties experienced and pleased to here Paul managed to sort this out for you, we pride ourselves on delivering a remarkable service. Many thanks.
Posted 6 months ago
Still waiting for the email regarding the booking and how much we owe to pay so I can I give a review when I have not had it so please give me a ring
Posted 8 months ago
Hi Andrew thank you for your review you should have now received this information. Many thanks.
Posted 8 months ago
Have had to chase for booking confirmation
Posted 8 months ago
Have had to be persistent to get service on this occasion. Would always have recommended to friends in the past but not so sure now Estelle has been brilliant and very professional, but I don’t feel the booking is complete yet so I might yet need to be even more persistent in chasing up!
Posted 11 months ago
I Have to be honest when putting reviews and my score is based on overall experience , our first booking was cancelled due to covid and we got offered FCC the agent made a mistake in the amount of credit we were getting and they were not able to honour it, Paul who booked our future cruise was amazing trying to get us the best deal and helping with suggestions etc , after a lot of issues with our first cruise with cruise 118 Paul has restored my faith and given the level of customer service that customers want , I think previous agent could learn from him , well done Paul and thanks my score would be a lot higher had we have dealt with Paul from the start
Posted 1 year ago
Adam was very helpful when I booked our cruise, but there has been an issue with on board credit which we were not offered, but it was included on an advert from another cruise comany which I thought would automatically be included with Cruise 118. I only booded the cruise through 118 as I am owed money from a cancelled cruise.
Posted 1 year ago
Our booking has changed twice since we first made the initial booking. The first time was due to family circumstances and the second was due to the the Covid 19 situation. The initial contact to make the changes was very good and we were promised a follow up call to complete the arrangements. After 3 weeks, we called them again and were told that the issue would be followed up immediately. After 3 days we called yet again and were told by the third person to deal with the issue that the solution that we originally agreed was not possible even though the cruise line had been contacted and had provisionally said it was ok. During the call, I began to doubt the level of understanding by the Cruise 118 representative and I even asked if the information was being read from a screen as nothing quoted was actually available. Eventually, the problem was sorted out and a written confirmation was sent by Email. I have dealt with this type of booking several times in the past with a competitor (with a frosty sounding house name) and their performance is far superior to that provided by Cruise 118. At the moment it is unlikely that we will have further bookings with Cruise 118 unless three level of service significantly improves the the level of their rivals.
Posted 1 year ago
It's very easy web site to use, but i have not received my booking confirmation yet, i do understand you are very busy at this time, but would like to have my confirmation email. Thank you. Mr Michael Ellis..
Posted 1 year ago
After waiting on phone for 45 minutes finally got to speak with some one and holiday alterations was completed I know thing with the virus are making things. Difficult but waiting on phone Is beyond a joke a obviously we tried email on 5 times but never got any replies
Posted 1 year ago
Quality of phone connection was poor could hardly hear what was being asked. Errors on e mail confirmation (this was a deferment of an already booked cruise) especially with balance date showing as this next week for a 2021 cruise.
Posted 1 year ago is rated 4.77 based on 10,536 reviews