Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,219 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi l thought Rob done a great job booking our cruise today he was very patient and was so clear speaking so many times it's so hard understanding some people this l find very annoying and have lots of time just giving up l wish everyone was as clear as Rob well done you.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your review and for taking the time to share your experience with us. We are glad to hear that Rob was patient and clear when assisting you with your booking. Rest assured your review will be forwarded to Rob and his manager. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

Helpful Report

Posted 2 months ago

“It did not make us happy, quite the opposite. The following is indicative of our experience on the Xmas 2024 Canaries and Portugal cruise. Firstly luggage took four hours to arrive at our suite.Commencing Xmas Eve, water leaked into our Queens Grill suite, lack of reserve suites in event of having to vacate ours as we did. Allocated a suite 4 corridors away from mid.ship, a 3-4 minute walk to appropriate lift to dining room etc.(We are both in our 80's). Butler service poor. Also ship left Southampton, Cunard being aware that a number of units in the thermal pool area were non functional when the ship left Southampton yet we were charged at the time of booking for its usage and were not informed prior to boarding of the defects. As regards priority disembarkation this was non existent and when collecting cases found one missing which took 30 mins to recover having been left in the wrong area. Overall this cruise was a disaster. Having cruised with Cunard on a number of occasions since the 90's, this ship is. very much below par for that cruise line. Badly designed , it's saving grace was the wonderful staff who unfortunately had to bear the brunt of other passenger's complaints..”

Helpful Report

Posted 5 months ago

Hello Thank you for your review and for taking the time to leave your comments, we are sorry to hear of the issues experienced on your sailing with Cunard, should you wish to discuss this further please contact us on the following email address along with your booking reference, customer.relations@worldtravelholdings.co.uk and we will be happy to assist you. Many thanks Kind Regards Customer Relations

Posted 5 months ago

“We have just done the Turkey an Greek Island Cruise on Celebrate Infinity, You will have to go a Long way to Find a Better Crew Service on any other ship. No faults at All, Great Cruise.”

Helpful Report

Posted 7 months ago

Dear Mr Fenn, Thank you for your review on your most recent sailing. We love to hear that our guests had a great holiday and I would like to thank you for sharing your experience with us. Kind Regards Customer Relations

Posted 7 months ago

“On this occasion I'm only giving it a 3* .... We booked 2 rooms for our cruise, 11th May on MSC Virtuosa for the sole purpose of visiting elderly relatives in Lerwick, Shetland Isles. My 2 sons took time off work. Imagine our disappointment when we arrived in our room on the ship to find a note on the desk saying we were not sailing to Lerwick but sailing to Zebruges instead due to weather, no other details. Surely the shipping company get a long range weather forecast before embarkation of passengers on the day. If that being the case and given us notice before travelling to Southampton, we could have cancelled and booked for the following week on the same ship and itinerary. Secondly, we were told that we were being offered the best cabins in our range 14026 and 14028. Our first night was horrific as it sounded like a train station was up above our 2 rooms all night. I went down to reception at 4am and 9am to ask for a change of our 2 rooms which after a lot of consultation we were given. This may not come down to Cruise 118 but they must get notice of any changes in the itinerary and should pass it on to their customers. Other than that the booking process was spot on and we have had 5* ratings with cruise 118 advisers in past bookings.”

Helpful Report

Posted 1 year ago

Thank you for your recent review, rest assured your comments are very important to us, we are very sorry that aspects of your recent sailing with MSC have given cause for dissatisfaction, and we appreciate you taking the time to write your review. It is unfortunate that you experienced an itinerary change which meant a missed port stop at Lerwick, we do recognise the disappointment this caused particularly when you had plans to meet family. Cruise lines can and do need to make changes both prior to and during a sailing, sometimes with very little notice particularly if it is weather related, having checked your booking I can see that Cruise118 was not notified prior to travel on this occasion of any such changes. I am sorry to hear that you experienced noise issues with the two cabins you had allocated, and it is good to hear that MSC were able to resolve this issue for you swiftly whilst you were onboard. We appreciate your feedback comments and are happy to hear that your booking experience with Cruise118 has been positive. Many thanks

Posted 1 year ago

“I booked a 3nt cruise on MSC Virtuosa on the evening of 21st May for 4 people, for which I paid a £100 deposit. On the 22nd May I received confirmation of the bookings, stating that the balance of the cruise was due 'not later than the 24th June.' However, on 23rd May I received an e-mail stating that my booking was overdue from 22nd May and threatening that 'if the balance was not paid within 7 days the cruise would be cancelled.' Not only was the demand incorrect, but I found the tone of the e-mail threatening therefore I replied to the e-mail voicing my concerns. To-date I have not received any reply to my e-mail or an apology for the mistake. Other than that the on-line chat was great, confirmations and other information were prompt, except for confirmations of bookings made for the speciality restaurants.I”

Helpful Report

Posted 2 years ago

“A bit disappointed had a better person dealing with my cruise in January than this one. Was never asked about sittings on table size then received my booking and noticed that i was down for a table of 4. I have never sat at a table of 4 before and always asked for a table of 8 and first sitting. Still waiting on a answer.”

Helpful Report

Posted 2 years ago

“Usually good and personal service, but in order to the get best price (Live Prices Offer), my regular Cruise118.com agent was not able to match the advertised price. Not a good way for you to keep your staff happy and employed by undercutting them yourself.”

Helpful Report

Posted 2 years ago

“On the whole the last time we were on P&O Azura, the service was pretty good and for a reasonable price. However the air conditioning in our cabin malfunctioned and we were supplied with an ordinary fan instead! Besides the library was extremely noisy with shouting and comings and goings all the time. We were also denied a table for 2 at the restaurant, although we were celebrating our wedding anniversary. I think that there ought to be a proper chapel on board, and believe it is a shame that one has to pay extra for an ice cream! We shall be aboard again on the Azura on the 13th April and hope that non of these shortcomings will be experienced.”

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Posted 2 years ago

“Not enough information about anything just refer to web site It's all about money”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Easy to book”

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Posted 2 years ago

“One or two irritating errors by Cruise 118 when booking that could have caused a major upset if not spotted”

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Posted 2 years ago

“What I booked was not reflected on the booking confirmation. I telephoned and after 1 hr wait to be answered spoke to an agent and he said that he would email me to correct the omissions in my booking. That was three days ago and still waiting for an email. Tried to email them at their concierge and got an immediate reply saying this email address was unmanned. So what email address can you use? Very poor show.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. Please accept our apologies for the inconvenience experienced. I am happy that we have now resolved this issue for you and an updated booking confirmation has been received. Should you need any further assistance, please do not hesitate to contact our Customer Relations team on Customer.relations@worldtravelholdings.co.uk. Many thanks

Posted 2 years ago

“I might have rushed in with getting this cruise”

Helpful Report

Posted 2 years ago

Thanks for getting in touch, we recommend speaking with our service concierge and they will be able to assist you with this. You can reach them by phone on 0808 250 0913 Monday-Friday 9am to 5:30pm, or from 10am to 4pm at weekends. Alternatively, you can speak to a concierge via our live chat facility on our website: https://www.cruise118.com/.

Posted 2 years ago

“My agent was amazing and helpful but unfortunately the price I paid was more expensive than booking direct or with my usual agent. This was my first experience with Cruise118.”

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Posted 2 years ago

“Person who booked it for me jawline was on the phone to me for hours. Trouble is now the ncl site won't let me in says no cruises bookedand I need a full breakdown of cruise”

Helpful Report

Posted 2 years ago

“HAD PROBLEMS WHEN BOOKING ONLINE, SPOKE TO TWO MEMBERS OF 116 STAFF.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and your feedback is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team by emailing customer.relations@worldtravelholdings.co.uk to discuss the matter further in hope of resolving the issues you have raised?

Posted 2 years ago

“Customer service was very good - agent called back when she said she would and sorted us a great price. However this was not the advertised website price which was advertised as including perks which turned out NOT to be the case. . Very misleading Cruise 118- trading standards would be interested I think!”

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Posted 2 years ago

“It hasn’t been easy at all but Ashlee has tried her best and has been helpful.”

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Posted 2 years ago

“Our trip has been booked but we have been left a little bit disappointed as the trip needed updating to match what we asked for and we were told we would have. Would like to have a full price breakdown of costs. Hopefully, Cruise118 will inform us about onboard discounted offers.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,219 reviews