Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Cruise118.com Reviews

4.8 Rating 14,828 Reviews
96 %
of reviewers recommend Cruise118.com
Company Reviews Metrics Info
4.8
Based on 14,828 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

feedback@cruise118.com

Write Your review

Tell us how Cruise118.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I booked a 3nt cruise on MSC Virtuosa on the evening of 21st May for 4 people, for which I paid a £100 deposit. On the 22nd May I received confirmation of the bookings, stating that the balance of the cruise was due 'not later than the 24th June.' However, on 23rd May I received an e-mail stating that my booking was overdue from 22nd May and threatening that 'if the balance was not paid within 7 days the cruise would be cancelled.' Not only was the demand incorrect, but I found the tone of the e-mail threatening therefore I replied to the e-mail voicing my concerns. To-date I have not received any reply to my e-mail or an apology for the mistake. Other than that the on-line chat was great, confirmations and other information were prompt, except for confirmations of bookings made for the speciality restaurants.I”
Helpful Report
Posted 10 months ago
Thomas Connelly
Verified Buyer
“A bit disappointed had a better person dealing with my cruise in January than this one. Was never asked about sittings on table size then received my booking and noticed that i was down for a table of 4. I have never sat at a table of 4 before and always asked for a table of 8 and first sitting. Still waiting on a answer.”
Helpful Report
Posted 11 months ago
Jane Wild
Verified Buyer
“Usually good and personal service, but in order to the get best price (Live Prices Offer), my regular Cruise118.com agent was not able to match the advertised price. Not a good way for you to keep your staff happy and employed by undercutting them yourself.”
Helpful Report
Posted 11 months ago
Mario Sammut
Verified Reviewer
“On the whole the last time we were on P&O Azura, the service was pretty good and for a reasonable price. However the air conditioning in our cabin malfunctioned and we were supplied with an ordinary fan instead! Besides the library was extremely noisy with shouting and comings and goings all the time. We were also denied a table for 2 at the restaurant, although we were celebrating our wedding anniversary. I think that there ought to be a proper chapel on board, and believe it is a shame that one has to pay extra for an ice cream! We shall be aboard again on the Azura on the 13th April and hope that non of these shortcomings will be experienced.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Not enough information about anything just refer to web site It's all about money”
Helpful Report
Posted 1 year ago
Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.
Posted 1 year ago
Michael Bowes
Verified Buyer
“Easy to book”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“One or two irritating errors by Cruise 118 when booking that could have caused a major upset if not spotted”
Helpful Report
Posted 1 year ago
Peter Randall
Verified Buyer
“What I booked was not reflected on the booking confirmation. I telephoned and after 1 hr wait to be answered spoke to an agent and he said that he would email me to correct the omissions in my booking. That was three days ago and still waiting for an email. Tried to email them at their concierge and got an immediate reply saying this email address was unmanned. So what email address can you use? Very poor show.”
Helpful Report
Posted 1 year ago
Thank you for taking time to share your feedback. Please accept our apologies for the inconvenience experienced. I am happy that we have now resolved this issue for you and an updated booking confirmation has been received. Should you need any further assistance, please do not hesitate to contact our Customer Relations team on Customer.relations@worldtravelholdings.co.uk. Many thanks
Posted 1 year ago
Anonymous
Verified Buyer
“I might have rushed in with getting this cruise”
Helpful Report
Posted 1 year ago
Thanks for getting in touch, we recommend speaking with our service concierge and they will be able to assist you with this. You can reach them by phone on 0808 250 0913 Monday-Friday 9am to 5:30pm, or from 10am to 4pm at weekends. Alternatively, you can speak to a concierge via our live chat facility on our website: https://www.cruise118.com/.
Posted 1 year ago
Anonymous
Verified Buyer
“My agent was amazing and helpful but unfortunately the price I paid was more expensive than booking direct or with my usual agent. This was my first experience with Cruise118.”
Helpful Report
Posted 1 year ago
Jo Johnson
Verified Buyer
“Person who booked it for me jawline was on the phone to me for hours. Trouble is now the ncl site won't let me in says no cruises bookedand I need a full breakdown of cruise”
Helpful Report
Posted 1 year ago
Barry Minto
Verified Buyer
“HAD PROBLEMS WHEN BOOKING ONLINE, SPOKE TO TWO MEMBERS OF 116 STAFF.”
Helpful Report
Posted 1 year ago
Thank you for taking time to share your feedback. We are a customer-focused company and your feedback is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team by emailing customer.relations@worldtravelholdings.co.uk to discuss the matter further in hope of resolving the issues you have raised?
Posted 1 year ago
Anonymous
Unverified Reviewer
“Customer service was very good - agent called back when she said she would and sorted us a great price. However this was not the advertised website price which was advertised as including perks which turned out NOT to be the case. . Very misleading Cruise 118- trading standards would be interested I think!”
Helpful Report
Posted 1 year ago
Urvasee Shersing
Verified Buyer
“It hasn’t been easy at all but Ashlee has tried her best and has been helpful.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Our trip has been booked but we have been left a little bit disappointed as the trip needed updating to match what we asked for and we were told we would have. Would like to have a full price breakdown of costs. Hopefully, Cruise118 will inform us about onboard discounted offers.”
Helpful Report
Posted 1 year ago
Carla Thompson
Verified Buyer
“This would of been 1 star but the lady who actually did my booking was amazing Lindsey she deserves 5. I phoned to make a booking to get told someone will call me back within 3 weeks!!! I then got put through to someone called Hayley who to be honest the way she answered the phone and spoke to me I actually hung up and I am out off using this company again”
Helpful Report
Posted 1 year ago
Brian Smith
Verified Buyer
“Unfortunately the information regarding the deposit, cabin No and drink packages were very misleading and since the booking I have had to make over 20 phone calls to sort out the issues.”
Helpful Report
Posted 1 year ago
David James
Verified Buyer
“Was told a price and invoiced a different price £20 pp more. i believe you owe me £40 Kind regards.”
Helpful Report
Posted 1 year ago
David
Verified Reviewer
“Hi could you please let me know if Michelle Clark is still working in your concierge office. As she is very helpful in my last booking. Thank you”
Helpful Report
Posted 1 year ago
Elizabeth Muncaster
Verified Buyer
“we were told by you no outside cabins were left only very good virtual cabins, these were a disgrace so small and compact. We were asked to join a raffle for an outside cabin when we boarded so there were cabins left, the experience has left us not wanting to cruise anymore, but if we do i am sorry to say it will not be with your company”
Helpful Report
Posted 1 year ago
Cruise118.com is rated 4.8 based on 14,828 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request