4.76 Rating 6,699 Reviews
95% of reviewers recommend

About There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
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customer service
"I put a post on here about 2 weeks ago with reference to the prices on the web site not being correct. I have looked again at the cruise that I put the comments on about only to find that once again they are advertising an inside cabin for £1199 and when you ring up there are none, that price is still on after they told me that they had none nearly a week ago. I e-mailed them over 2 days ago and have had no response what so ever."
Posted 1 year ago
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"We was given misleading information! Company policy is completely wrong, we paid the the actual price that was given to us per person. Rebecca told us that her manager was trying to sort out the problem with Royal carribeans manager after 3 days we was told we would not be getting this holiday after agreeing to a price and paying in full! We waited nearly 9 days to get a refund which is not acceptable! We have now found the same deal with another company and we are satisfied with the service given to us something crusie118 lacks in! I would not recommend this company to anyone!"
Posted 2 years ago
"Good, friendly people to deal with, and their final price was way way cheaper than the nearest competition."
Posted 3 years ago
"We cruise a couple of times a year. This time we have been unlucky that the cruise price dropped dramatically since we bought it last month. We didn’t buy it at the right time this time but who knows the future.... Even though we are paying more than the current market price now, which is sad, but we would still book with cruise 118 again because Customer Service staff Mr. EJAZ dealed with my case clearly, professionally and patiently. Thank you very much!"
Posted 3 weeks ago
Good Afternoon Chen,

Many thanks for taking the time to leave your 5* review on the professional and patient service customer service that Ejaz has provided you.

We would like to take this opportunity to thank you for choosing to book with Cruise 118. We hope you have a lovely holiday.
Posted 3 weeks ago
"Just spoke to cries carter at 118 to sort out a few things before our cruise he was brilliant and sorted everything out in know time thanks crise"
Posted 1 month ago
Hello Mark Henley,

Thank you for your 5* review.

It's brilliant to hear that you are pleased with the service that you have received from Chris Carter.

We hope you have a lovely time on your cruise!
Posted 1 month ago
"We have not long returned from our Caribbean cruise. Our cruise was booked by Rachel Halliwell. Rachel is very professional in what she does, she always goes the extra mile to make sure that we get a cruise to suit our needs, from leaving home to arriving on the ship. We have cruised on Adventure before and enjoyed it, and this time was just as enjoyable, we were very pleased with all the new features and liked the challenge of the golf, this has to be the hardest golf course we have ever played on any RCI ship. Rachel also booked our flights, hotel and transfers, all went well except for our last transfer from the ship to the airport, I had to ring after waiting a while only to discover that we had been forgotten. The food on the ship was very good and staff very friendly. Diamond plus Concierge was very welcoming. All in all we had a lovely holiday and would like Rachel to be recognised for her efficiency and professionalism."
Posted 1 month ago
Good Afternoon,

Many thanks for taking to leave your fantastic feedback on the wonderful time you had on your Caribbean Cruise. It's a pleasure to hear that you enjoyed your time on board Adventure of the Seas.

We work extremely hard here at Cruise 118 to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised.

Once again sincere thanks for taking the time to contact us, please be assured that Rachel Halliwell will be recognised for the fantastic and professional service that she has provided.

Once again thank you for choosing to book with Cruise 118. We hope to assist with your bookings in the future.
Posted 1 month ago
"Laura Cuthbert was brilliant."
Posted 1 month ago
Hello Miss Jasmin Beth Nickolls,

Thank you for leaving your lovely comments on the brilliant service that Laura Cuthbert has provided.

We hope you have a lovely holiday!
Posted 1 month ago
"Spoke with, & booked with, Laura Cuthbert & she was first class. Very helpful & very patient....& she got me a cruise sorted which was brilliant."
Posted 1 month ago
Hello Mr David Phillip Knowlton,

What a wonderful review about our concierge Laura Cuthbert! It's fantastic to hear that Laura provided your with a first class service, assisting with your booking in a patient and helpful manner.

We hope you have an amazing time on your cruise!
Posted 1 month ago
"5 star customer services!! Simon Woodall is an amazing member of the Cruise 118 team. He rang me back at exactly the time arranged and was friendly and fun throughout the whole booking process. Nothing was forced and he genuinely seems to love his job. He is a credit to the company. We asked a number of questions, and he found out what we needed to know very quickly and got back to us within minutes. Cruise 118 have always beaten other cruise companies on price and service as far as we are concerned. Highly recommended. Thank you Simon"
Posted 1 month ago
Good Evening Arwena Russell,

Thank you for your booking it's wonderful to hear your excellent feedback on the amazing service that you have received from Simon Woodall at Cruise 118.

We appreciate your high recommendation on our concierge Simon Woodall.

Please feel free to email, or call, on your return as it will be great to hear your own impressions. I hope that we can look forward to helping you in future!

Have an excellent time on your cruise!
Posted 1 month ago
"Well after a magnificent experience on queen Mary 2 from 15th Dec until 3rd jab and with first class seats everything was done without a single hitch. So yes I rebooked for the same trip with yourselves along many more you will do for myself and friends was very interesting to find so many travellers that didn’t know about yourselves and trusted other travel company’s that had to change rooms each part of the journey to having to disembark at New York on the 22nd of Dec to join noreweign to do the Caribbean part to then pack again and join queen Mary 2 whereas I booked cruise and what did I get no changes no different ship just pure professionalism from this company that knew everything and how to complete a stress free wonderful experience and rebooked for the same trip this coming Christmas . But for all future companions sailing and Re booking all heard about also don’t think this company just does cruises call them because there wide knowledge of travel means you will get 100 percent true advice and knowledge that leaves you the client to decide. I know who I trust but will you. So for trips flights YOU MUST try and even for questions they won’t pressure the sale nothing or join the others that choose another company and had the awful experience of changes rooms or had to change ship to get back on board again really guys stress free Christmas means or any time of travel that’s from someone that looks for the best in any form of travel experience well done again !!"
Posted 2 months ago
Thank you so much for your review Lady Kendal Jaggar. I am so pleased you had a fabulous time on board Queen Mary 2. I noticed you had booked again with Joe Taylor, which is fantastic.

We work extremely hard here at Cruise118 to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

The fact that you have wrote this review with such positive comments proves that we care about our customers.

Thank you again for your booking and we look forward to speaking with you again soon.
Kind regards
Cruise118 Team
Posted 2 months ago
"As usual the Oscar Wilde crew and hotel staff were the most welcoming and friendly they even remembered that we had cruised with this ship in April and remembered our names. As usual the food, cabins and ambiance were superb. 6+stars unfortunately we were unable to go to Viennia due to the river levels but this did not stop us from enjoying the ship Regards Stuart Slack"
Posted 2 months ago

Many thanks for taking the time to leave a review on the helpful service that you have received from our concierges.

We are so pleased that you have enjoyed your time on board the ship and had a lovely holiday!

Thank you again for booking with us.
Posted 2 months ago
"Inundated by numerous Promotional Messages which I was advised would STOP - THEY DIDN'T . 2 Helpful staff said they would effect , but clearly unable to so do as Promised . Your systems clearly only have high priority for Promotion . Made very clear didn't want such , and Normal PO Mail response as have no printer & Not happy with Web Processes . Apparently IGNORED . I am a VERY DISSATISFIED CUSTOMER after spending ~£2,5 K . I WANTED TO CANCEL MY BOOKING , BUT THAT CLEARLY NOT POSSIBLE AS U ONLY AGENTS FOR P & O . REGRETTABLY I MADE A VERY BAD DECISION - AFTER SPENDING TIME WITH FRIENDS IN AMSTERDAM AND WANTING TO FOLLOWUP . NOT HAPPY WITH P&O PROCESSES EITHER AFTER FIRST CRUISE ON BRITANNIA IN EARLY MAY , WHERE I WAS THREATENED BY AN UNKNOWN THUG MANAGING CABIN STAFF - WITH NO MEANINGFUL FOLLOWUP.AFTER 2 SERIOUS COMPLAINTS TO THEIR MANAGEMENT ."
Posted 3 months ago
Thank you for your review,

Here at Cruise 118 we strive to give the best possible service and appreciate your feed-back.
Please rest assured that we have looked into this matter for you.

We have noted that you contacted us on the 3rd December regarding receiving numerous promotional messages. Your request has been actioned, however it can take up to two weeks to process this request with our I.T. department.

With regards to you being dissatisfied with P & O and ourselves not being able to cancel your booking at this late stage, we abide by P & O terms and conditions this would be the same if you booked with P & O directly.

We are sorry that you are not happy with the cruise line, and for the issues you experienced on your previous cruise.
We apologise that the cruise line have not responded to you as per your expectations.

We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so.
Please do not hesitate to contact us if you have any further queries

Kind regards
Customer Relations
Posted 3 months ago
"From day of booking : We had to pay a £7,000 deposit immediately. Soon after booking flight times altered (making arrival time too late for small children) We booked a cruise followed a week in hotel in Orlando We set out the needs of our 3 & 5 year olds as priority (we were put booked in the most expensive hotel in Florida The Waldorf Astoria We were assured this was great for children Yes It was an amazing hotel if you were a film star/ celebrity or multi millionaire. Totally unaffordable for normal holiday makers - we were heartbroken. On leaving we were presented with a $200 bill because we hadn’t book direct with the hotel. we were never advised of this charge. (we asked 118 frequently for a break down of invoice this was never received, we were told it was a Disney hotel but it wasn’t so we didn’t get any of those benefits) After the initial booking we called on over 20 occasions - it took an average of 30 minutes to get through each time. we made frequent requests for a manager to call back as we were very unhappy with a number of issues (No one ever called back - we never received a response to Any of several email complaints ) 118 is an Appalling company to deal with once they have your money they don’t care .. We were miss sold this holiday of a lifetime leaving us with very unhappy memories because of 118 I will continue to tell as many people as possible to avoid this incompetent company - which I used because it’s local to us Very disappointed ☹️"
Posted 4 months ago
We are sorry that you felt the need to post a bad review. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. A large deposit was payable as there were several elements involved in this booking with 5 passengers making a deposit of £1400 each. It is always disappointing when we receive a flight schedule change however this is out of our hands. Airlines sometimes must alter the original flight times and we will always look at alternative’s arrangements if possible. We are sorry that you feel the Waldorf Astoria hotel was not suitable for your needs. I can see that your booking was made six months in advance and therefore there was plenty of time to investigate the hotels facilities before departure. I can only assume that the $200 bill was for resort fees as these cannot be pre-paid. Resort fees are subject to change at any time and hotels do not have to advertise the fee in advance. This is mentioned in our booking conditions. From the booking notes I can see that you have called several times with several queries however I apologise if some of your queries were not answered in a timely manner., I would like to take this opportunity and thank you for taking the time to highlight your concerns and for giving me the opportunity to address the points you have raised.
Posted 4 months ago
"Just booked our first cruise Joe Talyor guided us through the the booking ,very helpful and patient with a couple of old codges, thank you Joe ,looking forward to our first cruise . Carol & Pete Collins (Kent)"
Posted 5 months ago
Thank you Mrs Carol Ann Collins for your kind review and comments about Joe Taylor. I am so pleased that Joe guided you through the booking process in a helpful and patient manner.

We hope you both have a wonderful time on your first cruise! Thank you again for choosing to book with Cruise 118.
Posted 5 months ago
"so far atrocious. Booked our Caribbean cruise, paid the deposit for a group of 8. booked to go on 15/12/18 now been told that our cabins aren't available on the 15th but inexplicably are available on the 14th which we cant do. also the documentation received today is for 2 passengers and nothing for the other 6 members of the group. Horrific - its Christmas and there are kids involved. please sort it out. Jane - Booking Ref: WOR-38954"
Posted 7 months ago
Thank you Jane for your review.

My apologises for the issues you have been experiencing with regards to the booking. I am aware that this issue is being looked into for you by a member of our concierge team. Again, we apologise for the difficulties you encountered.

We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do.

Please do not hesitate to contact us if you have any further queries
Posted 7 months ago
"Initially spoke with Louie - extremely helpful during the 2 -3 days it took to confirm the cruise booking. He sometimes phoned me twice a day. Cruise booked and then no answers to my various emails or calls. Clearly Cruise 118 is a sales orientated company with good people skills at selling and virtually none when the sale is made. Therefore - no real customer service, values or skills. Spoke to the Cruise company direct - they are much more helpful and are aware of the issue. If you look at the reviews you will see positive comments because C 118 are helpful at the pre - sale stage. I will not use Cruise 118 in the future - I will book directly with the cruise company. Cruise 118 add no value after the sale is made."
Posted 8 months ago
Thank you for your review,
We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer.

We are glad to hear that your concierge went out of his way to find you a suitable cruise.

Usually at the time of booking our sales concierge will give a dedicated service number for any queries after the booking stage, please accept our sincere apologies if this was not the case.

Our service team have high standard and adhere to solving any after sales queries.

Please contact this number so we may discuss any outstanding queries that you may have. The number is 0808 250 0913.

Again, we apologise for the difficulties you encountered.

We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do.

Please do not hesitate to contact us if you have any further queries
Posted 8 months ago
"This is the first time I have used Cruise118 to book a cruise and I would certainly recommend using them to anyone.Tracy Durson was excellent we chatted on live chat first where she answered all my questions. As i was available to be contacted by phone,Tracy called right away where i got my cruise booked. She was very friendly and helpful and sent confirmation etc. through straight away."
Posted 8 months ago
Thank you so much for your review A. Chalmers about the excellent service you have received from Tracy. I am so pleased that Tracy was bale to help you book your holiday, I hope you have a fantastic time. We are looking forward to hearing all about it upon your return. Thanks again for choosing Cruise118.
Posted 8 months ago
"This was going to be the first time booking with Cruise118 but after the dreadful service I received - Being incorrectly quoted after I had everything confirmed by email and getting a call to say now it would be an extra £100 I decided to book with who have been excellent."
Posted 10 months ago
Thank you for your review Catherine. First of all please accept our apologies as poor service is not our standard. We work on a live pricing system and unfortunately this can result in prices increasing before you book. I'm very sorry we couldn't help you this time, however we wish you a fantastic cruise and if we can be of any assistance in the future we would love the opportunity to try and help you.
Posted 10 months ago
"Lovely to talk to somebody who had your interests to heart and was able to sort out all the outstanding issues"
Posted 11 months ago
Thank you Martyn Summers for your review. Its always a pleasure to receive a five rating, I am so pleased that assisted you with your booking.
We will look forward to talking to you again when it's time to book your next cruise Martyn.

Thanks for booking with Cruise118.
Posted 10 months ago
"More than one consultant (Hannah and Krystle) getting my CLEARLY spelled out and enunciated, name wrong with no apology or sounding bored as if it didn’t matter anyway. As a former sales manager and telesales at that! I can tell you that not only is it the single most important sign of respect but getting it wrong indicates inefficiency lazy attitude, poor attention to detail and leads to loss of confidence and loss of customers who will go elsewhere. No clare topliss and Wayne have been excellent"
Posted 11 months ago is rated 4.76 based on 6,699 reviews

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