Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,353 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ellie was absolutely fantastic at booking our Mediterranean cruise for our honeymoon! Arranged absolutely everything including flights and transfers etc, all we had to day was pay and not a single thing after that! Would 100% recommend Cruise118 and especially Ellie as your holiday rep! Going to book another cruise for this year through this company and Ellie! :) 10/10!”

Helpful Report

Posted 1 month ago

Dear Colleen, Thank you for taking the time to leave such a fantastic review! We are absolutely delighted to hear how well Ellie looked after you while arranging your Mediterranean honeymoon cruise. It is wonderful to know she made everything seamless, from flights to transfers, so you could simply look forward to your special trip. Your kind words and 10/10 recommendation mean a great deal. Ellie will be thrilled to hear this feedback, and we are so pleased you are planning another cruise with us this year. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Kate was excellent! The whole booking was seamless. Would use 118 again.”

Helpful Report

Posted 1 month ago

Dear Cecilia, Thank you so much for taking the time to leave your review. We are really pleased to hear that Kate provided excellent service and that your booking experience was seamless, that’s exactly the level of care we aim for. We did notice that the review was submitted with a 1‑star rating, which doesn’t seem to match the lovely comments you shared. If this was selected in error, you’re very welcome to update the rating using the link in your original email from REVIEWS.io. Of course, if there’s anything more you would like to share about your experience, we would be happy to hear from you. Thank you once again. Kind regards, Customer Relations

Posted 1 month ago

“booked many cruises through 118 and always had first class service Just booked another one for December with Jen, lovely lady very helpful”

Helpful Report

Posted 1 month ago

Dear Annette, Thank you so much for your continued loyalty and for taking the time to leave such a wonderful review. We are delighted to hear that you have consistently received first‑class service from Cruise 118 and that Jen was able to assist you so helpfully with your latest booking. She will be thrilled to know her support made a positive difference. We truly appreciate your trust in us and look forward to helping you with many more cruises in the future, including your upcoming trip in December. Kind regards, Customer Relations

Posted 1 month ago

“Jamie was so helpful, made the booking process very easy .. polite and very prompt in contacting the cruise company for us .. Thank you”

Helpful Report

Posted 1 month ago

Dear Helen, Thank you for your 5-Star Review! We are delighted to hear that Jamie was helpful, polite and prompt when assisting you with your booking. We will indeed forward your feedback to Jamie, which will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“We have stuck with 118 for all of our cruises so helpful nothing to much trouble never had any problems thanks”

Helpful Report

Posted 1 month ago

Dear Kenneth Thank you for your review, We are happy to hear you’ve continued to choose Cruise118 for your holidays. It means a lot to know you’ve always found our team helpful and easy to deal with. We truly appreciate your loyalty and look forward to arranging many more wonderful cruises for you.” Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Jen was so helpful, very knowledgeable, very sociable, nothing too much trouble”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Jamie was extremely helpful”

Helpful Report

Posted 1 month ago

Dear Alma Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jamie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have many cruises under our belt, and have booked with various companies as well as directly with cruise lines. My preferred method of booking is by far with Brittany Booth at Cruise118. I have relied on Brittany for a few years now resulting in her knowing exactly what we want from a cruise. Brittany will always go above and beyond, regardless of the extra time and work it inevitably makes for her, and she never fails to be polite and cheerful. I have never felt awkward about asking for anything, no matter how large or small the request is, and will always contact Brittany for support and advice when making a cruise booking, as I know she will always do her utmost best to create a personalised package to suit our wants, needs and preferences. Brittany conducts every phone call and email with professionalism and kindness and always replies promptly. I cannot thank her enough.”

Helpful Report

Posted 1 month ago

Dear Della, Thank you so much for taking the time to leave such a thoughtful and positive review. We are absolutely delighted to hear how much you value the service provided by Brittany. It is wonderful to know that her professionalism, dedication and personal care have made such a difference to your cruising experience over the years. She will be thrilled to know that her commitment to creating tailored, stress‑free and enjoyable bookings has meant so much to you. Thank you once again and thank you for choosing to sail with Cruise 118! Kind Regards Customer Relations.

Posted 1 month ago

“Chris has been very helpful in helping us amend our cruise in a couple of occasions. Thank you.”

Helpful Report

Posted 1 month ago

Dear Mr Egan, Thank you for taking the time to leave us a positive review. We are delighted to hear that Chris has been able to support you with your cruise amendments on more than one occasion. Ensuring our customers feel well‑looked‑after throughout their booking journey is incredibly important to us, and it’s great to know Chris delivered that experience for you. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Our cruise options were carefully considered and evaluted by Brittany Booth who provided excellent and expediant advice, enabling a decision to be made 'there and then'. Additionally, professional direction was offered concerning 'add on cruise options' with value proposition consideration. Brittany was extremely detailed throughout our discussion which assisted the decision making process. Thank you Brittany Kind Regards Liam”

Helpful Report

Posted 1 month ago

“We booked our first cruise through Cruise118 yesterday, Shelley Brackenbury was our Sales Concierge. Shelley was excellent, she was very knowledgeable of Celebrity Cruise line and could answer all the questions we had about our choice of ship and cabin. She took us through all the details re the booking and gave us complete confidence that we had made the right choice of cruise.”

Helpful Report

Posted 1 month ago

“I had a requested phone call back from Rachel Halliwell She took me through everything She answered every single question and gave me complete peace of mid about the booking She was brilliantmhelpful and efficient.She was patient and thoughtful and I am very grateful for her excellant service .”

Helpful Report

Posted 1 month ago

Dear Maureen, Thank you so much for taking the time to share your experience with us. We are delighted to hear that Rachel was able to return your call promptly and guide you through every part of your booking. It’s wonderful to know that she answered all your questions and helped give you complete peace of mind. Your kind words about Rachel’s patience, thoughtfulness, and efficiency are truly appreciated. Rest assured your feedback will also be forwarded to Rachel. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“We’ve just booked our 61st cruise and only the 2nd through Cruise 118 (recommended by my son last year). The consultant, who’s called Bryony was incredibly helpful, found us a package that we really liked, and went out of her way, to assist us in all aspects of the booking process. The service provided by Bryony was exemplary & everything she advised was later confirmed in writing. So, well done to Bryony - thank you very much, for all your hard work 🙂”

Helpful Report

Posted 1 month ago

Dear Mr Malone, Thank you so much for taking the time to share your recent experience with us. We are absolutely delighted to hear that Bryony was able to help you find a package you liked and that she made the whole booking process so smooth and supportive. Booking your 61st cruise is a wonderful milestone, and it means a great deal to us that you chose Cruise 118 again after being recommended by your son. Your kind words about Bryony’s hard work and attention to detail will mean a lot to her, and I will make sure your feedback is shared with her and the wider team. Thank you once again. Kind Regards Customer Relations

Posted 1 month ago

“Dale provided a very professional and informative booking. Dale made the process really easy. Would definitely book again. Many thanks Dale Best regards Nicola”

Helpful Report

Posted 1 month ago

Dear Ms Sykes, Thank you for taking the time to share your recent experience with us. We are very pleased to learn that Dale provided a professional, informative, and seamless booking process. Rest assured your kind comments will be forwarded to Dale and I can assure you they will be appreciated. Thank you once again and for choosing to sail with Cruise 118. Kind Regards Customer Relations.

Posted 1 month ago

“Waw.. Amanda went above and beyond today what exceptional service. Many thanks”

Helpful Report

Posted 1 month ago

Dear Lynne, Thank you for your lovely feedback. We are absolutely delighted to hear that Amanda went above and beyond for you, exceptional service is exactly what we strive for, and she will be thrilled to know she made such a positive impact. We truly appreciate you taking the time to share your experience, and we are always here should you need any further assistance. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Booked a cruise advertised as an unbeatable Black Friday Promotion. 7 days after it was £201 cheaper!!! No help or support from Cruise118 customer services.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear of your disappointment regarding the price change after your booking. Cruise pricing works on a fluid pricing model, which means fares can increase or decrease at any time based on availability, demand, and cruise line promotions. These changes are controlled solely by the cruise line and, unfortunately, are not something we are able to influence once a booking has been confirmed. We do appreciate how frustrating it can be to see a lower price after you have booked, and we are sorry for the upset this has caused. Please be assured that your booking was made at the best rate available at the time of purchase. Sorry once again. Kind Regards Customer Relations.

Posted 1 month ago

“Cruise Concierge Jennifer Stevenson gave us a 5 star experience when we called to enquire about a cruise for 2027. She was friendly, knowledgeable and took on board all our requests. She provided us with some great options and was efficient with the information she sent out to us. We were so impressed by the service provided that not only did we book the cruise but booked a second one sailing July 2026. Thank you Jen”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your 5 star review and for taking the time to share your experience. We are thrilled to hear that Jennifer provided you with a 5-star service. Her friendly and knowledgeable approach, along with her attention to your requests, truly reflects the level of care we aim to deliver. It’s wonderful to know that her efforts helped you book not just one, but two cruises! We will make sure Jennifer sees your kind words which will most certainly mean a lot to her. We look forward to assisting you again and making your future sailings just as memorable. Thank you once again. Kind Regards Customer Relations

Posted 2 months ago

“Amanda was very helpful, professional and a credit to the company. Reassuring in offering to contact Cunard for my Husbands Loyalty status to be matched. Mine had already been accepted. She promptly followed up with information needed. Which on completing the form attached it only had USA as country no drop down to UK only Puerto Rico!? Was this intended for American voyagers ?? So I was unable to complete it myself. However, I have copied the information from Cunard she obtained and contacted a concierge? Who I hope will help. Amanda, you were brilliant! Watch this space. Thank you”

Helpful Report

Posted 2 months ago

Dear Mrs Bowen Thank you so much for your feedback! We are thrilled to hear that Amanda provided such helpful and professional service. She truly is a credit to our team, and we’ll make sure your kind words are shared with her. We appreciate you highlighting the issue with the form and will review this to ensure a smoother experience for our guests. In the meantime, we’re glad Amanda was able to assist and provide the necessary information. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

“Excellent Amanda email while we were away thanks”

Helpful Report

Posted 2 months ago

Dear Tina Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Kim was amazingly helpful by answering all our questions as first time solo cruisers and giving us in depth answers - i’ve been very happy with her service today and yesterday and we are looking forward to our cruise”

Helpful Report

Posted 3 months ago

Dear Amelia, Thank you for taking the time to share your feedback! We are delighted to hear that Kim was able to provide such helpful and detailed support for your first solo cruise experience. Our team strives to make every step of the journey as smooth and enjoyable as possible, and it’s wonderful to know Kim made a positive impact. We hope you have an amazing cruise and look forward to assisting you again in the future! Thank you once again. Kind Regards Customer Relations.

Posted 3 months ago

Cruise118.com is rated 4.8 based on 15,353 reviews