Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,147 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website and competitive prices. All documents recieved promptly. And when we have need to speak to them always able to get hold of someone. No complaints.”

Helpful Report

Posted 1 week ago

Dear Linda, Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you found our website easy to use, our prices competitive, and that all of your documentation was received promptly. It is also particularly pleasing to know that whenever you needed assistance, our team was readily available to help. Your kind comments mean a great deal to us, and we will be sure to share your feedback with the wider team. Thank you for choosing Cruise118, and we look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 3 days ago

“I booked a cruise with Cruise118 last year and was very happy with the trip. I wanted to book a cruise around Japan and found an itinerary with another travel agent and ask Cruise118 to give me an additional quote. Their price was very competitive and include all transfers which were not included in the alternative quote. Rob at Cruise118 prepared the quote, he was very friendly, knowledgable and helpful. I would certainly recommend him.”

Helpful Report

Posted 1 week ago

Dear Gerry, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you enjoyed your previous cruise booked with Cruise118 and returned to us when planning your Japan itinerary. It is particularly pleasing to know that Rob was able to provide a competitive quotation and highlight the added value of the package, including the transfers that were not included elsewhere. Rob will be thrilled to hear your kind comments regarding his friendly, knowledgeable and helpful service. We pride ourselves on delivering expert advice and excellent value, so it is fantastic to know that this was reflected in your experience. Thank you for your recommendation and for choosing Cruise118 once again. We hope you have a fantastic time exploring Japan and look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 1 week ago

“Cruise 118 is our go to book cruises. We find they go out of their way to get you the right cruise at the right price. They have just recently sorted out a booking that I had an issue with, after back and forth with P&O it’s sorted. Nothing is too much trouble. I highly recommend Cruise118.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Very helpful customer service”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Adam recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Claire was very efficient in a friendly way and answered all my questions. She rang me back on the time I asked for and confirmed everything and I booked 2 cabins.”

Helpful Report

Posted 1 week ago

Dear Mr Crook, Thank you very much for taking the time to leave such wonderful feedback. We are delighted to hear that Claire provided friendly, efficient service and was able to answer all of your questions. It is especially pleasing to know that she called you back when promised, confirmed all of the details, and helped make the booking process straightforward for your two cabins. Rest assured we will ensure your kind comments are shared with Claire and her management team. Thank you for choosing Cruise118, and we look forward to helping you with your future holiday plans. Kind regards, Customer Relations

Posted 1 week ago

“FIVE STARS to Rachel Halliwell at Cruise 118 who, as ALWAYS, is the perfect travel agent and my always go to. Professional. Efficient. Experienced. Responsive. Organised. Makes the whole process completely stress free. I thoroughly recommend Rachel - without hesitation.”

Helpful Report

Posted 1 week ago

Dear Melanie, Thank you for taking the time to leave such a wonderful review. We are absolutely delighted to hear your kind comments about Rachel. It is fantastic to know that her professionalism, efficiency, experience, responsiveness and organisation continue to make your booking experience completely stress-free. We are especially grateful for your continued loyalty and for choosing Rachel as your trusted travel consultant time and time again. I will ensure your glowing feedback is passed on to her, as I know she will be thrilled to receive such high praise. Thank you once again for your recommendation and for choosing Cruise118. We look forward to helping you create many more fantastic holiday memories in the future. Kind regards, Customer Relations

Posted 1 week ago

“Sian was very helpful. I knew what cruise, deck, cabin etc we wanted so it was a simple booking but Sian helped in getting us the best possible price and the follow up confirmation and details were sent out in quick time. I’ve booked with Cruise 118 before and I can recommend”

Helpful Report

Posted 1 week ago

Dear Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Sian was able to assist with your booking and secure the best possible price for your chosen cruise. It is also great to know that your confirmation and booking details were provided promptly, helping to make the process straightforward and enjoyable. We truly appreciate your continued loyalty to Cruise118 and are especially grateful for your recommendation. We will ensure your kind comments are passed on to Sian, who will be delighted to receive your feedback. Thank you once again for choosing Cruise118. We look forward to assisting you with your future cruise holidays. Kind regards, Customer Relations

Posted 1 week ago

“Stevie, our Concierge was informative, knowledgeable and friendly. She made the experience of booking our cruise very easy.”

Helpful Report

Posted 1 week ago

Dear Ellen, Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that Stevie provided an informative, knowledgeable, and friendly service, and that she made the process of booking your cruise so easy and enjoyable. We take great pride in delivering exceptional customer service, and we know Stevie will be thrilled to receive your kind comments. Thank you for choosing Cruise118, and we look forward to helping you plan your next holiday. Kind regards, Customer Relations

Posted 1 week ago

“The site was easy to use and book what I wanted. The price was competitive and the admin follow up was good. Would use again.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your lovely review. We're delighted to hear that you found our website easy to use and were able to book exactly what you wanted with ease. It's great to know that you found our prices competitive and that our follow-up service met your expectations. Providing a smooth booking experience from start to finish is what we strive for. Thank you for choosing 118, and we look forward to helping you plan your next holiday in the future. Kind regards Customer Relations

Posted 1 week ago

“We have booked with 118 a few times previously and Stevie was as helpful as ever on this occasion. She dealt with our decision to switch cruise, booked flights, hotel and transfers seemlessly. We will certainly use 118 again. Strongly recommend”

Helpful Report

Posted 1 week ago

“Fabulous experience Daniel took time and care to find the correct cruise for us plus his knowledge of the itinerary was outstanding. He also advised on options for cabins and packages Compared with Travel Agent I will always now book with 118 Booked cruise within 24 hours of consultation Very happy and a big thank you”

Helpful Report

Posted 1 week ago

Dear Rod, Thank you so much for your wonderful review. We're delighted to hear that Daniel took the time to find the perfect cruise for you and that his knowledge of the itinerary, cabin options, and packages helped make the booking process easy and enjoyable. It's especially rewarding to know that you booked your cruise within 24 hours of your consultation and that your experience has given you confidence to book with us again in the future. We will be sure to pass your kind words on to Daniel. Kind regards Customer Relations.

Posted 1 week ago

“The service and Georgina was very helpful”

Helpful Report

Posted 1 week ago

Dear Richard Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Excellent customer service by Lexi. Good price for the package I got. Happy so far.”

Helpful Report

Posted 1 week ago

Dear Robert Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Lexi our agent was lovely so helpful found us exactly what we wanted for right price. Highly recommend. I usually book direct but my daughter always uses 118 and encouraged me to give them a call. So glad she did.”

Helpful Report

Posted 1 week ago

Dear Linda Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relation

Posted 1 week ago

“Chris Shamwana was very helpful, but couldn’t rectify someone else’s errors.”

Helpful Report

Posted 1 week ago

Dear Neil Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Christiane recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Booked a cruise at short notice excellent service took less than 15 minutes excellent sales person wth excellent cruise knowledge Well done 118”

Helpful Report

Posted 1 week ago

Dear Neil Davison, Thank you for taking the time to share your feedback. We are delighted to hear that you received excellent service and that our Cruise Specialist was able to find the right cruise for you so quickly. Providing knowledgeable advice and making the booking process as smooth and efficient as possible is something we pride ourselves on, so it is wonderful to know this was reflected in your experience. We really appreciate your kind comments and will ensure your feedback is passed on to the team member who assisted you. Thank you for choosing Cruise118, and we hope you have a fantastic cruise. Kind regards, Customer Relations

Posted 1 week ago

“Fantastic service from Shelley at Cruise118. She had excellent knowledge, very friendly and explained everything about the cruise, the drinks options, room locations etc. We will definitely be using Cruise118 again.”

Helpful Report

Posted 1 week ago

Dear John Thank you so much for your wonderful review. We're delighted to hear that Shelley provided such fantastic service and was able to help you with every aspect of your cruise, from drinks packages to cabin locations. We'll be sure to pass on your kind comments to her, as she will be thrilled to know she made such a positive impression. Thank you for choosing Cruise118, and we look forward to helping you plan your next cruise adventure. Kind regards, Customer Relations

Posted 1 week ago

“Customer service is excellent. Did not wait long waiting for a representative, who dealt and resolved my enquiries regarding a booking in a very helpful and nice manner. 👍”

Helpful Report

Posted 2 weeks ago

Dear Garry Thank you for your review. We are very happy to hear that your enquiry was resolved promptly and that you found our team member both helpful and friendly. We appreciate your feedback and thank you for choosing us. We look forward to assisting you again soon. Kind regards Customer relations

Posted 1 week ago

“I am from Malta this is the second time that I used the criuse 118,I found them very helpfull and profetionals in there work this time MS Claire carpio did the booking for me and she was very helpfull, thanks for everything and hope that I keep using this travel agent as long as I can. Best Regards Joseph.”

Helpful Report

Posted 2 weeks ago

Dear Joseph Thank you for your wonderful review and for choosing Cruise118 for the second time. We're delighted to hear that you found our team helpful and professional throughout your booking experience. It's especially lovely to know that Claire provided such excellent service and was able to assist you with your arrangements. Your continued trust means a great deal to us, and we're grateful for your kind words. We look forward to helping you plan many more memorable cruises in the future. Thank you again for your loyalty and support. Kind regards Customer Relations, Cruise118.

Posted 1 week ago

“Great customer service, price and professionalism”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

Cruise118.com is rated 4.8 based on 16,147 reviews