Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,822 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not make a booking despite getting number of emails to say l did ……. Confused”

Helpful Report

Posted 3 days ago

Thank you for your feedback. We are sorry to hear about the confusion you have experienced regarding the emails you received. We appreciate how frustrating this must have been. We would like the opportunity to investigate this further for you. Please contact our Customer Relations team at customer.relations@worldtravelholdings.co.uk with your details and a brief summary of the issue, and we will be happy to look into this for you. We apologise again for any confusion caused and look forward to assisting you.

Posted 3 days ago

“Booked 2 cruises within the last month and have received excellent service on both occasions Joanne was patient but we got the cruises booked for the agreed price”

Helpful Report

Posted 3 days ago

Dear Steve Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Joanne recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“As ever , when dealing with Andrea , every aspect of the booking was carried out in an efficient , well informed manner which gives one a feeling of great satisfaction and confidence when dealing with this company”

Helpful Report

Posted 4 days ago

Dear Valued Guest, Thank you for taking the time to leave your review. We are delighted to hear that Andrea once again provided the high level of service that you have come to expect. It is wonderful to know that every aspect of your booking was handled in an efficient and knowledgeable manner, and that her expertise gave you confidence and reassurance throughout the process. At Cruise118, we strive to deliver a seamless and personalised service for every guest, so it is particularly rewarding to receive feedback recognising both Andrea's professionalism and the trust you place in our company. Your kind comments will be shared with Andrea, who I am sure will be delighted to receive your recognition. Thank you for your continued support, and we look forward to assisting you with your future cruise plans. Kind regards, Customer Relations

Posted 3 days ago

“Having booked several cruises with Cruise 118 and delt with Jennifer Stevenson we cannot recommend Cruise118 and Jennifer Stevenson more. Customer service is efficient and friendly with always a competitive price and helpful advice. Tickets and details always arrive in plenty of time and we we would not book with anyone else.”

Helpful Report

Posted 4 days ago

Dear Tony and Susan Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Very professional. Answered all out queries. Made us feel st ease comfortable as it was 1st time booking cruise”

Helpful Report

Posted 4 days ago

Dear Sushie, Thank you for taking the time to leave your review. We are delighted to hear that you found our team professional, knowledgeable and helpful throughout the booking process. Booking your first cruise is an exciting experience, and we understand that it can also come with lots of questions, so it is wonderful to know that your queries were answered and that you felt comfortable and at ease when making your reservation. Providing excellent customer service and helping our guests book with confidence is extremely important to us, and we are pleased that this was reflected in your experience. Thank you for choosing Cruise118, and we hope you have a fantastic first cruise adventure. Kind regards, Customer Relations

Posted 3 days ago

“Great price and a special offer that we couldn’t get anywhere else. Tried booking on line but in the end used the phone to arrange with an agent. John Marcinko was very helpful and did lots of research to find the best cabin for our requirements. Excellent!”

Helpful Report

Posted 4 days ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you were able to take advantage of a great price and exclusive offer, and that John was able to assist in finding the perfect cabin for your needs. We understand that cruise bookings can sometimes require a more personal touch, so it is wonderful to know that John's knowledge, research and dedication helped make the process straightforward and enjoyable. Your kind comments will be shared with John, who I am sure will be pleased to receive your recognition. Thank you for choosing Six Star Cruises, and we hope you have a fantastic holiday. Kind regards, Customer Relations

Posted 3 days ago

“Bethany was very helpfull and gave us a good price”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“I was left disappointed by my normal cruise specialist, I wont mention names. Cruise 118 was recommended by a friend. Full credit to them, very helpful advisor and my preferred cabin was booked with ease and professionalism. Full credit. They will be my first port of call for ant future bookings.”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your review. Cruise118 are delighted to receive a review of this nature. Shelley has been with us for a long time and is a valued member of the team. Its lovely to know that you will book with us in the future. You review will be shared with Shelley and her manager. Thank you again for taking the time to leave your review. Kind regards Customer Relations

Posted 4 days ago

“Very helpful organising details quickly and efficiently and explaining thoroughly Speaking to service was always polite, cheerful and a positive approach Price and delivery was good”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Easy site to use and most importantly they gave me the best deal for the cruise i wanted, well done, gold star and a smiley face”

Helpful Report

Posted 4 days ago

Dear Graeme Thank you for your review. Cruise118 are pleased to receive a review of this nature. Its good to know you have found our online booking process easy and also got the best deal for your cruise recently. Thank you so much for booking with Cruise118. Kind regards Customer Relations

Posted 4 days ago

“Great service from Andrea who understood our needs and worked hard to get our cruise for a good price”

Helpful Report

Posted 4 days ago

Dear Paula, Thank you for your wonderful 5-star review. We are delighted to hear that Andrea provided such great service and took the time to understand your needs. Finding the right cruise at the best possible value is something our team is passionate about, so it is fantastic to know that Andrea's hard work helped secure a great price for your holiday. We will be sure to pass your kind comments on to Andrea, who will be thrilled to receive your feedback. Thank you for choosing Cruise118. We look forward to assisting you with many more memorable cruise adventures in the future. Kind regards, Customer Relations.

Posted 4 days ago

“Sorted out 3 bookings for me. Very helpful staff. Gave reassurance that all 3 cabins will be linked. Looking forward to seeing that. 1st time booking great customer service so far. Hoping it will continue.”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for taking the time to leave your review. Cruise118 are delighted to receive reviews of this nature, Its wonderful to know that our team are helpful and you have received great customer service. Thank you again for your review. Kind regards Customer Relations

Posted 4 days ago

“Had an issue booking a cruise for the wrong year of departure,my 118 cruise agents were both sympathetic and manage to resolve my error with a result that was more competitive my holiday plan”

Helpful Report

Posted 5 days ago

Dear Kevin Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“I I would like to thank Amanda Levett for the help and problem solving. Amanda is helpful, friendly and patient. We had a couple of issues, but they were sorted immediately as she demonstrated professionalism and competence. We highly appreciate her efforts to arrange a cruise to suit our needs. Thank you Amanda!”

Helpful Report

Posted 6 days ago

Dear Darina Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“We have booked with 118 for a number of our cruises. We have dealt with a few cruise concierges but our last couple have been with Barry Jenkins. He is so helpful and nothing is a bother and always ready to give you the best deal without having to haggle, he always comes up tops. We have even introduced our friends to ask for Barry at 118 when they are booking their cruises. Over the years we have booked with other cruise companies but must say 118 ticks all the boxes.”

Helpful Report

Posted 6 days ago

Dear Ann Thank you for your review. Cruise 118 are so pleased to receive a review of this nature. Barry will be so happy to read your kind words for him and its lovely that you have recommended him to your friends, we really appreciate this. Your review will be shared with Barry and his manager. Thank you again for taking the time to leave your review. Kind regards Customer Relations

Posted 5 days ago

“Katie was very helpful even though on a couple of the phone calls we had were on her days off Answered every query quickly and efficiently”

Helpful Report

Posted 6 days ago

Dear Eric Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Customer service excellent. Would recommend.”

Helpful Report

Posted 6 days ago

Dear June Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“My query was simple, but the lady o the phone was very pleasant,answered my query immediately, a pleasurable experience.”

Helpful Report

Posted 6 days ago

Dear Jeanette, Thank you for taking the time to leave us a lovely 5-star review. We are delighted to hear that your query was resolved quickly and that you found our team member pleasant and helpful. Providing friendly, efficient service is something we pride ourselves on, so it is wonderful to know that your experience was such a positive one. We really appreciate your kind feedback and hope to assist you again in the future. Kind regards, Customer Relations

Posted 4 days ago

“Excellent service always get good price and very helpful”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for your fantastic 5-star review. We are delighted to hear that you've consistently received excellent service, great value, and helpful support from our team. Providing competitive prices alongside exceptional customer care is something we strive for, so it is wonderful to know we have met your expectations. We truly appreciate your continued trust in Cruise118 and look forward to helping you plan many more memorable cruises in the future. Kind regards, Customer Relations

Posted 4 days ago

“Shelley Brackenbury once again very helpful and friendly getting us a great deal for our transatlantic RC cruise on Legend of the seas next year Thank You Shelley be speaking to you soon for the next booking”

Helpful Report

Posted 1 week ago

Dear Val Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

Cruise118.com is rated 4.8 based on 15,822 reviews