Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,027 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allways really friendly and helpful with great knowledge. Thank you.”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robert recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Jen was really helpful and found us just what we wanted for our special trip!”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“this was my first time booking through Cruise118 and it was a very easy process. Jen, the telephone operator was very helpful and informative , so far so good , very happy with initial experience,”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“We dealt with Scarlett and initially there was a bit of a glitch in the system. I needed to book both my wife and myself along with my sister and her husband. I booked myself and my wife on line and Scarlett very helpfully made sure we were exactly where we needed to be on the ship. She linked our bookings so we could dine together and made sure we had the right codes for discount. Excellent service and competitive prices we will use Cruise118 again.”

Helpful Report

Posted 5 days ago

Dear Steve Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Booked our cruise with Daniel more than helpful give us great price explained everything and direct number should we need anything”

Helpful Report

Posted 5 days ago

Dear Robert Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“We have booked with cruise 118 a number of times and each occasion we have received excellent customer service, we have felt supported and not pressured into booking. Nothing is to much trouble and each customer service advisor will look at options for you without any hesitation.”

Helpful Report

Posted 5 days ago

Dear Jane Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Brittany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Easy to book with knowledge to help guide us”

Helpful Report

Posted 6 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“The customer service person Natasha! was very helpful and knowledgeable. She provided great advice to help us book 2 cruise with 118”

Helpful Report

Posted 6 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Natasha recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Easy website to navigate . The booking process was easy with good prices.”

Helpful Report

Posted 6 days ago

Dear Gaynor Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your experience on booking via our website. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“We are very happy with the service and will book with you again”

Helpful Report

Posted 1 week ago

Dear John and Roseanna Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Aimee was 100% professional, knowledgeable and helpful. We booked two cruises and introduced our friends to her, who also booked. ( unlike Jason, our first contact, who unfortunately didn't fulfil our expectations )”

Helpful Report

Posted 1 week ago

Dear David & Katharine, Thank you for your lovely review. We are delighted to hear that Aimee provided such professional, knowledgeable and helpful service, and that she was able to assist with booking both of your cruises. It is also wonderful to hear that you recommended her to your friends, who went on to book as well. We will be sure to pass on your kind comments to Aimee. Whilst we are sorry that your initial experience did not meet your expectations, we are pleased that Aimee was able to provide the level of service you were looking for. Thank you again for your feedback, and we wish you a fantastic time on your upcoming cruises. Kind regards, Customer Relations

Posted 4 days ago

“This was the first time that we have looked for a cruise with an agent and so far we haven’t been disappointed and have already been looking for more.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that your first experience booking a cruise through an agent has been such a positive one. It is wonderful to know that you have been pleased with the service received so far and are already looking at future cruise options. At Cruise118, we are passionate about helping our guests find the perfect cruise, and it is always rewarding to hear that we have been able to make the booking process a positive and enjoyable experience. Thank you again for your kind feedback. We look forward to assisting you with many more cruise adventures in the future. Kind Regards Customer Relations.

Posted 4 days ago

“Amanda sorted out something that I had been lead to believe could not be done, so not so happy with a previous conversation with somebody, but Amand spent a lot of time and got everything sorted in the best way possible, and remained on the phone with me to make sure the bit I had to do got sorted properly. Thank you Amanda.”

Helpful Report

Posted 1 week ago

Dear Alex Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“We have booked all our cruises through Cruise118 and the staff have always been very helpful. Mona has booked our latest trip for us and was lovely, enthusiastic, patient and informative - excellent service. Many thanks, Ashlie”

Helpful Report

Posted 1 week ago

Dear Ashlie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Excellent customer service.”

Helpful Report

Posted 1 week ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are delighted to hear that you received excellent customer service. Providing outstanding support and ensuring our customers have a smooth and enjoyable booking experience is always our priority, so your kind feedback is greatly appreciated. Thank you for choosing Cruise118. We look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 1 week ago

“As with previous booking with Cruise 118, request for flights, transfers, pre cruise hotel and cruise handed professionally by Lexi.”

Helpful Report

Posted 1 week ago

Dear Garry Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Natalie Green at 118 was very helpful over the phone, she was very patience at answering all my questions as we are first timers on a cruise. She was able to advise to select our cabin so she could pick a quiet inside room with less motion and away from noise. The payment was very easy over the phone and would be happy to call again to book the next if we enjoy the Iona”

Helpful Report

Posted 1 week ago

Dear Christina Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Natasha recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“The lady who helped us, Mona, was excellent in providing all the information clearly”

Helpful Report

Posted 1 week ago

Dear Will, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Mona provided excellent service and explained everything clearly throughout the booking process. We pride ourselves on delivering knowledgeable and helpful advice, so it is fantastic to know that Mona made such a positive impression. I will be sure to pass your kind comments on to her, as I am sure she will be thrilled to receive your feedback. Thank you for choosing Cruise118, and we look forward to helping you with your future travel plans. Kind regards, Customer Relations

Posted 1 week ago

“Never had a problem when booking our cruise from 118 they listen to my concerns and help with what options we have price for cruises are very good and competitive we have booked 3 cruises so far with cruise 118 and will continue to do so”

Helpful Report

Posted 1 week ago

Dear Bob, Thank you for your wonderful review and for your continued loyalty to Cruise118. We are delighted to hear that our team has listened to your concerns, helped you explore the options available, and provided competitive pricing on your cruises. The fact that you have booked three cruises with us and plan to continue travelling with us means a great deal. We look forward to helping you plan many more memorable holidays in the future. Kind regards, Customer Relations.

Posted 1 week ago

“Would like to say a very Big Thank you to Claire Carpio for navigating us throughout our booking. She was at top of her game in helping and advicing us throughout the process. 100% a true customer service individual. Now we are looking forward to our cruise. Many thanks Claire.”

Helpful Report

Posted 1 week ago

Dear John Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Claire recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

Cruise118.com is rated 4.8 based on 16,027 reviews