Name: Cruise118.com
Rating: 4.77

“P&O Arcadia, 19 nights, cut down to 12 due to storm and catch up, Norovirus and gastroenteritis on board, poor food and parts of the ship closed down everyday for 'sanitization'. No refund or apology made and no response to a letter to the company. I am not the only person to complain. All the company could be concerned with was getting back to Southampton on time to load the next passengers.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide your feedback. So that we can look into this for you please could we ask you to email our customer relations team with your booking reference number (WOR-XXXX) at customer.relations@worldtravelholdings.co.uk?

Posted 3 months ago

“The guy I booked the cruise with was not at all helpful. He was every impatient and I felt that did not want explain anything about the cruise, the destinations or the ship.”

Helpful Report

Posted 11 months ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 11 months ago

“Left an honest review over a week ago about incorrect information given to me about blue light discount which cost us a 5% discount with P&O. Review was answered by 118 who said they would speak to their booking agent and get back to me within a few days. Been 8 days still no reply!.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. Our customer relations team have looked into this for you and have emailed you in regards to the points you have raised. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 1 year ago

“Booking was great and very helpful indeed but since then it has been absolute garbage phones cutting out no emails returned. When you do get someone they are very helpful but getting someone to actually respond is a joke”

Helpful Report

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Hard to deal with”

Helpful Report

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Checked website and the price quoted was lower than the price given when I phoned to book. Girl said she would speak to her manager and phone me back. When I was phoned back they still refused to honour the online price saying it was not a live price. After much arguing they eventually agreed to lower it, however I still paid more than quoted online. I had to phone as I wanted upgrades which couldn’t be done online. Poor show, I checked online later that evening and it was still quoting the lower price.”

Helpful Report

Posted 1 year ago

“Absolutely brilliant when it came to booking but felt very let down with the after care . No reply to the two emails I sent and then when I eventually got hold the agent it just felt like she wasn’t interested in helping with my questions and then didn’t bother getting back to me on the information I wanted to know when she said she would . Still haven’t heard anything and that was about 6 weeks ago now . Give up !”

Helpful Report

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, thank you kindly for your review.

Posted 1 year ago

“The website is awful. Cannot find what I was looking for. I was told you have a live chat facility. Where is it? Tried ringing. Was kept on hold for ages and then the person was not very helpful and did not call me back. When we booked we thought we would have one named person looking after us. This is not the case. Will not use 118 again”

Helpful Report

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and we value your feedback, as it is only on receipt of such information that we can assess and improve the services we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 1 year ago

“Two of my transfers cancelled a few weeks before we go. Rather than re-book I'm told I'll be refunded so I can organise myself. Not great service but fine... A couple of weeks later and I've received no refund, and I'm going in 4 days. My balance is just showing as negative given I have paid the holiday in full. I've called the Concierge team twice now and been on hold over 30 mins both times before I've had to end the call because I am at work and have other commitments. Given the Concierge team are only available 9am to 4pm I don't know what to try next. I emailed the Concierge team and that email hasn't been acknowledged. Quick to take money but you're making it extremely difficult for me to get my owed money back.”

Helpful Report

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 1 year ago

“Booked for over 10 years with Cruise 118 - local, loyal and always kept great relationships. but over the last 12 months and for the last cruise in particular, the service is now such that it simply adds a layer of administration that is not needed. I have been a champion for the company particularly over COVID when I appreciate the situation for many cruises, is changing on a daily basis. But the basics are now not there. Phone calls take 20-30 mins to get through, follow up emails not returned, and a just general lack of customer care, we really once enjoyed. Live chat is promoted, but never available, and 9am to 4pm telephone line when you are working is just not enough, with no other way to get through. It's such a shame it used to be brilliant. i worry for any first time cruisers who are just unsure and spend a lot of money.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Booked by phone. … much prefer that to online booking … Tracey Ashton ever so friendly and seemed efficient….. But …. Tracey Ashton was to come back to me re flights from regional airports ….. she did not Tried to call your Service Team. …. No reply E mailed your concierge address …. My message was bounced back Have never used you before and doubt if I will do so again You ask below how long before you replied to queries. You need to add a tick box for Never”

Helpful Report

Posted 1 year ago

Thank you for your review, We are a customer-focused company, and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 1 year ago

“During the booking online it asks for 1st name. When I entered my wife’s name and middle name it said that I entered to many characters. I then left out her middle name and it accepted details. I called MSC and they informed me that it would have both names as per passport on the booking. I called 118 and they want me to pay £50 to add her name even though it was their booking system that would not let me enter it in the first place.”

Helpful Report

Posted 1 year ago

“Absolutely brilliant when it came to booking but felt very let down with the after care . No reply to the two emails I sent and then when I eventually got hold the agent it just felt like she wasn’t interested in helping with my questions and then didn’t bother getting back to me on the information I wanted to know when she said she would . Still haven’t heard anything and that was about 6 weeks ago now . Give up !”

Helpful Report

Posted 1 year ago

Thank you for your review, We are a customer-focused company, and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 1 year ago

“During the booking online it asks for 1st name. When I entered my wife’s name and middle name it said that I entered to many characters. I then left out her middle name and it accepted details. I called MSC and they informed me that it would have both names as per passport on the booking. I called 118 and they want me to pay £50 to add her name even though it was their booking system that would not let me enter it in the first place.”

Helpful Report

Posted 1 year ago

Thank you for your review, Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 1 year ago

“Booking a holiday is brilliant. Once you enquire you get call after call. Once booked it is just about impossible to speak top anyone about the holiday you just paid for. Refering to live chat on web site which i can not find. Call numbers not in use anymore. Ended up calling the cruise company directly twice to get answers. The only thing i can say was good was the price. Once they realised i was paying in full there and then they lowered the price. Asked their manager twice to get a better deal.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“I spoke with 3 different people at different times to try and get my cruise booked, each one promised to get back to me with a quote but none of them did. The first one was working from home and had no email facility and the next two weren’t qualified to put together a package and had to consult a supervisor. After 3 weeks of failed attempts I decided to have one last go at it, I spoke to an agent called Jason who was very switched on and got a quote for me straight away. I booked my cruise on Wednesday 3rd August to depart on 27th December and paid my £800 deposit. The following day I received an email to say the balance was overdue and that my trip would be at risk if I didn’t pay immediately. Not good Cruise 118. Get people back in offices, you know you can do better.”

Helpful Report

Posted 1 year ago

“I spoke with 3 different people at different times to try and get my cruise booked, each one promised to get back to me with a quote but none of them did. The first one was working from home and had no email facility and the next two weren’t qualified to put together a package and had to consult a supervisor. After 3 weeks of failed attempts I decided to have one last go at it, I spoke to an agent called Jason who was very switched on and got a quote for me straight away. I booked my cruise on Wednesday 3rd August to depart on 27th December and paid my £800 deposit. The following day I received an email to say the balance was overdue and that my trip would be at risk if I didn’t pay immediately. Not good Cruise 118. Get people back in offices, you know you can do better.”

Helpful Report

Posted 1 year ago

“I spoke with 3 different people at different times to try and get my cruise booked, each one promised to get back to me with a quote but none of them did. The first one was working from home and had no email facility and the next two weren’t qualified to put together a package and had to consult a supervisor. After 3 weeks of failed attempts I decided to have one last go at it, I spoke to an agent called Jason who was very switched on and got a quote for me straight away. I booked my cruise on Wednesday 3rd August to depart on 27th December and paid my £800 deposit. The following day I received an email to say the balance was overdue and that my trip would be at risk if I didn’t pay immediately. Not good Cruise 118. Get people back in offices, you know you can do better.”

Helpful Report

Posted 1 year ago

Thank you for your review, We are a customer-focused company, and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 1 year ago

“Lindsey who I dealt with was very good but cruise 118 need to get their act together. First of all the prices advertised on the website were not what you could get. Also they were advertising free all inclusive….. a. Intake on the website! Secondly they sent me a 50 voucher to celebrate winning an award but would not then let me have the discount. the agent said something vague about there might be a minimumspend. I had just spent 2,000 ! But she didn’t really know even having spoken to her manager on various occasions. Soooo. Raise 118 get your act together”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Things started well enough, Amber was helpful and found the cabin we were looking for. Things went from bad to worse when confirmation of the details of our cruise arrived. They got my date of birth wrong, we requested free coach travel from Manchester to Southampton and instead were given $100 on board spending (since when did P&O use $)! Cruise118 then requested we set up an account using our reference number. This has proved impossible. This is the first time I have used Cruise118 and at the time of writing this review, unless things improve on the admin side I shall be extremely wary.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Cruise118.com Reviews