4.77 Rating 10,195 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.86 out of 5
Best Customer Support in the Customer Voice Awards,  Summer 2020
Read Reviews


There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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We have recently booked two MSC cruises with Cruise118. We dealt with Paula Molloy who was fantastic at helping us choose our cruise, and getting us a great price Highly recommended
Posted 11 minutes ago
We have booked a Caribbean cruise for December 2021. Katya was amazing. So patient, knowledgeable and accommodating. Amazing service! Thank you, highly recommended.
Posted 5 hours ago
fantastic Katja was so helpful and nothing was too much trouble for her. fabulous customer service. thank you wendy mordue
Posted 5 hours ago
Great company to book your cruise.used them 4 times good service.well done 118.
Posted 7 hours ago
Helen Conway provided excellent booking experience.
Posted 7 hours ago
Shelley was instantly approachable and put me at ease and patient with my enquiryshe came across as very knowledgeable and helped me through the booking system with great clarity which inspired confidence to me as the customer.
Posted 7 hours ago
Very helpful and polite
Posted 22 hours ago
Very helpful sales person Emma Reilly very professional
Posted 1 day ago
Sam was excellent. Nothing too much trouble for him. Very friendly, polite and extremely helpful. Gave a great deal of information and recommended places to visit. He is an asset to the company.
Posted 1 day ago
Very helpful and polite and found everything we wanted
Posted 1 day ago
Excellent service patience by the agent.
Posted 1 day ago
We always have the best experience. Cruise118 staff are so professional and courteous. My holiday always starts from when I'm making my booking with Cruise118 Concierge Consultants. We'll done. Excellent customer service all round. Thank You
Posted 2 days ago
Very happy with the level of service and will continue to use C118 for booking cruises. Shelley has been extremely helpful especially with dealing with the complications of the MSC cruise credits. Many thanks.
Posted 2 days ago
Had to change a booking until the following year. Great assistance given and a suitable itineray booked with a good location cabin on Iona.
Posted 2 days ago
Once again the great, well trained cruise specialists were on hand to arrange just what I needed. Rebecca was excellent at helping with my requests and found me a brilliant selection. Booking was fast and easy and the price was the best around. Many thanks, I’ll be back in the future.
Posted 2 days ago
Great to book with Paula at cruise 118 thank you
Posted 2 days ago
Claire sorted everything I needed to be done. Not quite the speed of light but very close 🥳 Thank you
Posted 3 days ago
Excellent service as always. Rebecca who organised this holiday was friendly and efficient. She went out of her way to obtain the information we wanted. She was superb. Cruise 118 matched the best price offered by a rival company.
Posted 3 days ago
Very helpful and knowledgeable agent.
Posted 3 days ago
Excellent communication, advice and service by Rachel.
Posted 3 days ago is rated 4.77 based on 10,195 reviews