Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,268 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dale Robinson was brilliant. Patient, efficient and friendly. Great service”

Helpful Report

Posted 1 day ago

Dear Martin Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was patient, efficient and friendly. Its lovely to hear you have received great service as we would expect. Rest assured your review will be passed onto Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 12 hours ago

“I recently booked my cruise through Beth and couldn’t be happier with the service. From start to finish, she made the whole process smooth, stress-free, and enjoyable. Her knowledge, attention to detail, and willingness to go the extra mile really stood out. Beth made sure every aspect of the booking was clear and perfectly suited to my needs, which gave me complete confidence in my holiday plans. She is a real asset to the company, and I’ll definitely be coming back to her for future trips. Highly recommended!”

Helpful Report

Posted 1 day ago

Dear Kian Thank you for your kind review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Beth has gone the extra mile when booking your cruise recently. We certainly agree she is an asset to the company. Rest assured I will pass on your review to Beth and her manager. We would like to thank you for booking with Cruise 118 and we are working hard to gain your continued patronage. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Very Happy with Ellie our 118 cruise representative we booked with this lady last year to all went very smoothly so we have booked our next cruise with her to”

Helpful Report

Posted 1 day ago

Dear Mark Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Thank you Ellie for helping me sort out a good deal and and the right cabin choice. Fantastic service as always.”

Helpful Report

Posted 1 week ago

Dear Ann Thank you so much for your lovely feedback, we are so pleased Ellie was able to help you find the perfect cabin and a great deal. Fantastic service is exactly what we aim for, and it's wonderful to hear she delivered once again. We really appreciate your continued support. Kind Regards Customer Relations

Posted 3 days ago

“Dale was able to help us book our cruise without any stress or fuss”

Helpful Report

Posted 1 week ago

Dear Wendy Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was able to help you book your cruise without any stress or fuss. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“We found a great cruise online on the P&O Britannia so phoned Cruise118 for clarification of the return airport. Spoke to Barry who gave us the information and helped us to book the cruise for our honeymoon. Excellent service. Thanks.”

Helpful Report

Posted 1 week ago

Dear David Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, we appreciate you taking the time to let us know that Barry was helpful and provided an excellent service when booking your cruise. We hope that you have a wonderful honeymoon on board P&O Britannia. Rest assured your review will be passed onto to Barry and his manager. We truly value your business and are working hard to earn your continued patronage. Kind regards Customer Relations

Posted 1 week ago

“From the initial enquiry through to completion of the booking, the whole experience was excellent and sales concierge - Bethany Tomlinson - was so helpful and lovely, answering all of our questions and queries. We would recommend Cruise 118 to anyone else looking for a cruise, and special shout out to Bethany who was great.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Bethany Tomlinson provided such helpful and friendly service throughout your booking journey. It’s wonderful to know all your questions were answered and that you’d recommend Cruise118 — that means the world to us. Thank you once again and thank you for choosing to sail with Cruise 118! Kind Regards Customer Relations.

Posted 1 week ago

“Sinead,Julia and Kate were all fantastic in helping us to rearrange our cruise due to illness. They kept us informed throughout the whole process and went above and beyond to finalise our revised holiday cruise.”

Helpful Report

Posted 1 week ago

Dear Marilyn, Thank you so much for your lovely 5* review! We’re so pleased to hear that Sinead, Julia, and Kate were able to support you so well during a difficult time. Rearranging a cruise due to illness can be stressful, and it’s wonderful to know our team kept you informed and went above and beyond to make sure everything was finalised smoothly. We truly appreciate your kind words and hope your revised holiday cruise brings you joy and relaxation. Thank you once again. Kind Regards Customer Relations.

Posted 1 week ago

“Just returned from Japan, first class service from start to finish, thanks to Kate for your help, customer service is second to none cannot recommend this company enough, looking forward to my next cruise.”

Helpful Report

Posted 2 weeks ago

Dear Linda Thank you so much for your review We are thrilled to hear that you had a first-class experience from start to finish on your recent trip to Japan. It’s fantastic to know that Kate provided such outstanding support and that our customer service exceeded your expectations. Your recommendation means a great deal to us, and we’re so pleased to hear you're already looking forward to your next cruise. We will be sure to pass your lovely feedback on to Kate and recognise her for the excellent service she delivered. Thank you again for taking the time to share your experience, we truly appreciate it. Kind Regards Customer Relations

Posted 2 weeks ago

“Great service from Cara, looking at all the options for us and making sure we got the best deal that met our needs”

Helpful Report

Posted 2 weeks ago

Dear Aliso Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“I had been struggling to find a cruise as had limited dates and a specific airport in mind. Having tried 3 other TA’s I went to Cruise 118 and Brilliantly they found me two cruises!! Their cruise expert was friendly, approachable and so helpful!! He checked and double checked everything!! Thank you Dale !!! 10/10.. A+++”

Helpful Report

Posted 2 weeks ago

Dear Jackie, Thank you so much for taking the time to share your wonderful feedback about your recent experience with Cruise118. We're absolutely thrilled to hear that Dale was able to help you find not just one, but two cruise options that fit your specific needs! We pride ourselves on delivering exceptional service, and it's fantastic to know that Dale's friendly and thorough approach made such a positive impression. If there's anything else we can do to make your cruise experience even more special, please don’t hesitate to reach out. Wishing you an amazing time on your upcoming cruise! Kind Regards Customer Relations

Posted 2 weeks ago

“Kym Bacon was fantastic. Liasied between my partner and I and answered all our queries. Marvelous service - thank you Kym.”

Helpful Report

Posted 2 weeks ago

Hi Kate & Tony, Thank you for your 5-Star review and kind words! We're delighted to hear that Kym Bacon provided such fantastic service and helped make your experience smooth and stress-free. It’s always wonderful to know when our team members go the extra mile — we’ll be sure to pass on your lovely feedback to Kym and her manager! Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“I enquired about a cruise, which was on offer. The lady Robyn Wild who answer my call, got me an even better deal; just because I’m A MSC Voyager Member. Very happy with her service, and very excited for the coming cruise. Thank You Cruise118 !”

Helpful Report

Posted 3 weeks ago

Dear David Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robyn recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“Absolutely first class. Dale stayed with us for ages, looking at lots of options. He was patient & so pleasantly tolerant of us checking different itineraries & held a conference call so we could all confirm with ease. He went above & beyond, explaining everything, checking with us & we felt so relieved to have Dale as our concierge. Thank you Dale.”

Helpful Report

Posted 3 weeks ago

Dear Tracey and Vicky Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“Dale was very friendly and professional and helpful 👍”

Helpful Report

Posted 4 weeks ago

Dear Yvonne Cruise118 are always very happy to receive reviews of this nature. We're so pleased to hear that Dale was friendly, professional, and helpful during your experience. We’re proud to have team members like Dale who go above and beyond to support our customers. Your kind words will definitely be shared with him. If there's anything else we can assist you with, please don’t hesitate to reach out. Kind Regards Customer Relations

Posted 3 weeks ago

“Shelley Brackenbury , senior sales concierge , was extremely helpful in organising our cruise , flights and hotel stay. Could not have asked for more. She was very knowledgeable and I think that the price we are paying for our holiday is excellent.”

Helpful Report

Posted 4 weeks ago

Dear Mr Harvey Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Exceptional service as always from Cruise 118. Jen was able to put a once in a lifetime experience together for my husband and I in an afternoon. From a cruise around Hawaii, on to a cruise around Alaska and finally travelling from Vancouver to Calgary to Toronto before returning to Scotland. She listened to my requests regarding ships, accommodation, land travel and the sights we wanted included. There is even time to amend if we wish before we undertake this 5 week holiday in the summer of 2027. Knowing that we have this planned well in advance is reassuring regarding the cost and the fact it is through a well established company. Jen was so knowledgeable and she was as pleased as we were that she could this for us. Couldn't ask for anything more.....”

Helpful Report

Posted 4 weeks ago

Dear Marjorie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Just booked our second cruise with Ellie Bridges to the Fjords....friendly, courteous, informative experience once again, recommended.”

Helpful Report

Posted 1 month ago

Dear Mrs Roberts, Thank for your 5-star review! At Cruise118, we are always delighted to receive feedback of this nature, and we truly appreciate you taking the time to share your experience with us. It’s lovely to hear that Ellie made such a positive impression during your second booking experience, and that you found her to be friendly, courteous, and informative. Rest assured, your kind comments will be passed on to Ellie and her manager—they will be very much appreciated. Thank you once again for your feedback and for choosing to sail with Cruise118. Kind Regards Customer Relations

Posted 4 weeks ago

“Shelly was very thorough and patient with our endless questions. She explained everything extremely well and friendly and personable manner. Couldn't fault the process, top marks”

Helpful Report

Posted 1 month ago

Dear Mr Rudge, Thank you for your 5* review. Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Shelley and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“very helpful i asked a lot of questions about this cruise as i wanted to fly from Birming ham and only for one week found the best cruise for when i could get away yes i would have no problem boking with cruise 118 again”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,268 reviews