Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,313 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,313 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris was helpful,she also spent time in checking the conditions of sale which has allowed me 2 weeks to book another cruise with p and o and not lose my deposit”

Helpful Report

Posted 3 hours ago

“Had a great experience dealing with Jennifer at 118 cruises, she spent a lot of time looking thru different cruises for us thanks for all your help booked a lot of cruises thru 118 always very helpful and friendly.”

Helpful Report

Posted 2 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Excellent service and it was a pleasure dealing with Jennifer. Within a couple of hours of my initial email enquire (before the company had opened) I was contacted. Jennifer talked me through the cabins and the price was what I had calculated which was great. If there are any problems I will not hesitate to contact Jennifer as she always answers my questions/queries promptly.”

Helpful Report

Posted 3 days ago

Dear Lesley, Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that Jennifer provided excellent service and made the booking process smooth and efficient for you. It is great to know that you felt supported from the very beginning and that Jennifer’s prompt responses gave you confidence. We’ll be sure to share your feedback with her which will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 3 days ago

“Very helpful within a few hours cruise book great price lovely lady great help”

Helpful Report

Posted 1 week ago

Dear Jacqueline, Thank you for your 5 star review and for taking the time to share your experience. We’re delighted to hear that you found our team helpful and that we could assist you in booking your cruise at a great price. Your kind words mean a lot to us, and we’re thrilled that you had such a positive experience. Thank you once again. Kind Regards Customer Relations.

Posted 1 week ago

“I have booked cruises with Rachell Halliwell for a few years now and she always gives excellent service. Helpful, patient, efficient. Cannot recommend her enough.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for your 5 star review and taking the time to share your experience. We’re delighted to hear that Rachell has consistently provided helpful, patient, and efficient service over the years. We truly appreciate your loyalty and look forward to helping you plan many more memorable holidays! Kind Regards Customer Relations.

Posted 1 week ago

“Dealt with Rachel Halliwell again. She is an absolute diamond and have dealt with her on previous occasions. Makes the process so easy and understandable. Recommend her to all family and friends. The company is really lucky to have her. Professional etc”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for your 5 star review and for sharing your kind words about your experience with us at Cruise 118. We’re thrilled to hear that Rachel made the process easy and understandable, and that you’ve chosen to return to her for assistance on multiple occasions. Your recommendation to family and friends means the world to us, and we’re proud to have Rachel as part of our team! Thank you once again. Kind Regards Customer Relations.

Posted 1 week ago

“Brilliant service , from Grant, and Kate, not forgetting the the great work done by Rebecca, in sorting our flights out. All in all 5* service!! Regards, Paul & Carol Mulvey,”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Grant, Kate and Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Jennifer Stevenson was very professional in her handling of our booking. Jen gave me a lot of information regarding our cruise as well as informing me that I would require a new passport even though it expires in 2027. SixStar Cruises has excelled themselves again. Jen is not only very attentive but also very friendly and knowledgeable. Congratulations on my booking”

Helpful Report

Posted 2 weeks ago

Dear Mrs Gibson, Thank you for your wonderful feedback and 5* star review! We are delighted to hear that Jennifer provided such detailed and helpful guidance, ensuring your booking experience was smooth and stress-free. Her professionalism and knowledge truly make a difference, and we’ll be sure to share your kind words with her. We are thrilled you have chosen Six Star Cruises again and look forward to helping you plan many more unforgettable journeys! Best regards, Customer Relations Team

Posted 2 weeks ago

“Booked our 2nd cruise with Ellie and she so helpful again with sorting everything out. Hope you are back after maternity leave as we will be booking more cruises.”

Helpful Report

Posted 2 weeks ago

Dear Nick, Thank for your lovely feedback! We are delighted to hear that Ellie was able to help you again and make the booking process smooth. She’ll be thrilled to know you’re looking forward to more cruises with us. We can’t wait to assist you with your next adventure! Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“Thanks Kate for your help today , I know it’s out of your immediate control , but hope the requests you’ve made will hopefully resolve the problem. Look forward to you coming back to me on Monday . Regards Peter”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kate recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“We have used Cruise118 many times. They are a company I would highly recommend. Georgina Dawkins helped me through all of the stages this year. When we were booking our bucket list Australia/ New Zealand cruise she helped enormously with our many concerns and requests. She emailed and helped with so many questions. She is a credit to Cruise118”

Helpful Report

Posted 2 weeks ago

Dear Valued Guest, Thank you for sharing your feedback and for your 5-star review! We’re delighted to hear that you’ve chosen Cruise118 many times and that Georgina provided exceptional support throughout your booking process. Helping you plan a bucket-list Australia and New Zealand cruise sounds amazing, and we’re thrilled she could assist with all your questions and requests. Georgina is indeed a credit to our team, and we’ll make sure she sees your kind words. We look forward to helping you with your next adventure! Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“Georgina D was a pleasure to work with, she helped every step of the way and answered every question we had, she met every demand and need we had for the trip, she is the reason we decided to book with cruise 118 we highly recommend her and will for sure be back in the future”

Helpful Report

Posted 2 weeks ago

Hi Mr. M, Thank you so much for your fantastic feedback! We’re thrilled to hear that Georgina provided such exceptional service and supported you every step of the way. It’s wonderful to know she met all your needs and made your booking experience so positive. We’ll make sure Georgina sees your kind words. We truly appreciate your recommendation and look forward to welcoming you back for your next adventure! Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“It was an absolute pleasure dealing with Ellie Bridges as we weaved our way through the selection and booking process for our far eastern cruise. At every turn she was professional, friendly, diligent and thoroughly reliable. Going much further than the proverbial extra mile, Ellie made the whole - potentially stressful - experience a worry-free and pleasant one. I don't know what you're paying her but it's not enough. Thanks once again for everything you've done for us.”

Helpful Report

Posted 2 weeks ago

Dear Mr Latham Thank you for your 5 star review and kind words! We are thrilled to hear that Ellie made your booking experience smooth and enjoyable. Her professionalism, friendliness, and dedication truly embody the service we strive to provide, and your feedback highlights that perfectly. We’ll make sure Ellie sees your comments, they will indeed mean a lot to her. We’re delighted you felt supported every step of the way and hope your Far Eastern cruise is everything you dreamed of. Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“Ellie my cruise advisor was amazing helpful patient and gave expert advice. Answering all my questions as a first time cruiser and celebrating my special birthday”

Helpful Report

Posted 3 weeks ago

Dear Natalya We are thrilled to hear that Ellie made your first cruise booking experience so special. Her helpfulness, patience, and expert advice clearly made a wonderful impression, and we're especially glad she could support you as you plan to celebrate a special birthday. Kind Regards Customer Relations

Posted 3 weeks ago

“Shelly was very helpful in us choosing our cruise. She had a fab knowledge of all of the companies and ships which was invaluable in choosing our family holiday!”

Helpful Report

Posted 4 weeks ago

Dear Valued Guest, Thank you for your feedback and for taking the time to share your positive experience with us! We’re delighted to hear that Shelly was able to assist you in choosing the perfect cruise for your family holiday. Her knowledge and dedication truly make a difference, and we’ll be sure to pass along your kind words to her. We hope you have an amazing trip and create wonderful memories. Thank you once again. Kind Regards Customer Relations.

Posted 3 weeks ago

“Robyn was absolutely brilliant delivering exactly what was required where other companies failed. Listened, sought out and delivered at at good price with exceptional manners, thank you.”

Helpful Report

Posted 4 weeks ago

Dear Thomas, Thank you for your 5* review and for taking the time to share your experience with us. We’re thrilled to hear that Robyn was able to deliver exactly what you needed, especially where others fell short. Listening carefully and finding the right solution at a great price is what we strive for, and it’s wonderful to know Robyn achieved this with exceptional service. Your kind words mean a lot to us, and we look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations

Posted 4 weeks ago

“Absolutely outstanding customer service from Kym. Everything was dealt with so efficiently and quickly. Kym is an absolute superstar and such a helpful and lovely person and she really does get the best prices. Would certainly recommend Kym and cruise 118. Thank you Kym”

Helpful Report

Posted 1 month ago

Dear Nicola Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We were given the name of your cruise specialist Ellie Bridges by a friend who has used your company several times. Ellie didn’t let us down, she was great very professional and sorted out exactly what we wanted. Very impressed with your company”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are very happy to hear that Ellie Bridges provided such a positive experience and helped you find exactly what you were looking for. It's wonderful to know that a recommendation led you to us, and even better that Ellie lived up to the high expectations. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Ellie Bridges made it very easy to book my cruise..she was very helpful and explained everything to me .. thank you Ellie”

Helpful Report

Posted 1 month ago

Dear Mrs McDonnell, Thank you for you 5 star review! We’re delighted to hear that Ellie made booking your cruise easy and stress-free. We’ll be sure to pass on your kind words on to Ellie and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“What a company! So helpful. Everything we asked for was no trouble. We spent ages tailoring our trip and Cruise 118 assisted us in every step. Price was unbelievable!”

Helpful Report

Posted 1 month ago

Dear Guest We are very happy hear that your experience with Cruise118 was so positive. Tailoring a trip can take time, and we are thrilled that our team was able to support you every step of the way and make the process smooth and enjoyable. It is wonderful to know that the price exceeded your expectations too. We truly appreciate you taking the time to share your feedback. Kind Regards Customer Relations

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,313 reviews