Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and knowledgeable sales person”

Helpful Report

Posted 3 years ago

“Rachel was extremely helpful, knowledgeable and friendly. Very happy with the price of our cruise, was cheaper than booking direct with the cruise line.”

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Posted 3 years ago

“Excellent service from cruise concierge Emma O’reilly . Great organisational skills by Emma ;- pre cruise stay in New York for 3 nights , flights to New York and the cruise itself on Royal Caribbean’s Anthem of the Seas ! All tied together wonderfully with no stress - booking as a package with Cruis118 gives safeguards of a fully protected booking ! Emma also give me some sound advice on the cruise ship, the cruise itself and the pre cruise stay in New York . So a big shout out to Emma O’reilly for an amazing service ! Highly recommended at a super price as well !”

Cruise118.com 5 star review on 5th July 2022

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Posted 3 years ago

“My agent Daniel was super helpful, new to cruising and he was super helpful with they ships layout and best rooms for my party! Honestly did everything! Highly recommend booking with cruise 118”

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Posted 3 years ago

“We had a group booking that was for original sailing in 2020 but due Covid things changed, we eventually all moved over to a new sailing and we go this August 2022, at one time we had to iron out a few things that had cropped up and thankfully we got through to a Kenneth McConachie who was superb and understood everything we needed and simply got things done with no fuss to ourselves.”

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Posted 3 years ago

“Emma o’ Riley was so good with our booking explained everything so helpful we definitely book with Emma from cruise 118 in the future 😊”

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Posted 3 years ago

“They are quick to take your money but when the cruise company cancels your cruise they hold onto your deposit and says it will take 6 MONTHS to refund it . They don't answer emails or calls.DON'T book with this company,however good the price looks .Check trustpilot for similar reviews”

Helpful Report

Posted 3 years ago

Thank you for your review, rest assured your comments are very important to us, we are very sorry that firstly your cruise holiday has been cancelled and also that you are having difficulties with reclaiming the deposit. It is well documented that the Travel Industry has been particularly hard hit due to the volume of people's travel arrangements that continue to be affected by this awful virus and also by the global aviation turmoil and we as a business are no exception to this. It is for this reason that we had no choice but to follow the guidelines set out by our cruise line partners and our governing body which is ABTA. We understand the frustration but due to the number of guests that are waiting for their refunds senior management has implemented a policy of refunding guests in strict date order, by doing it this way it remains fair to all our guests. If you are still awaiting this refund, can I kindly ask that you contact our customer relations team to discuss the matter further so that we can check the progress and ensure all is in hand on your behalf? Please include the WOR booking reference in your correspondence. We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. and thank you once again for your review, it is very much appreciated. Regards

Posted 3 years ago

“Friendly, efficient, helpful staff”

Helpful Report

Posted 3 years ago

“I had a cruise cancelled with Cruise118 and they have yet to refund my deposit. It has been 2 months now and I can't get any response to my emails or get hold of them by phone. They may be ok when the holiday goes ahead but they have no interest in customer service if its cancelled. Had to go to citizens advice to see what to do, they told me a package holiday should be refunded within 14 days, I understand them delaying refunds in the worst of the Pandemic but not now. Will never ever use such Cruise 118 again as they are a disgrace, if I ran my business the way they do I wouldn't have a business to run for long”

Helpful Report

Posted 3 years ago

Thank you for your review, rest assured your comments are very important to us, we are very sorry that firstly your cruise holiday has been cancelled and also that you are having difficulties with reclaiming the deposit. It is well documented that the Travel Industry has been particularly hard hit due to the volume of people's travel arrangements that continue to be affected by this awful virus and also by the global aviation turmoil and we as a business are no exception to this. It is for this reason that we had no choice but to follow the guidelines set out by our cruise line partners and our governing body which is ABTA. We understand the frustration but due to the number of guests that are waiting for their refunds senior management has implemented a policy of refunding guests in strict date order, by doing it this way it remains fair to all our guests. If you are still awaiting this refund, can I kindly ask that you contact our customer relations team to discuss the matter further so that we can check the progress and ensure all is in hand on your behalf. Please include the WOR booking reference in your correspondence. We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. and thank you once again for your review, it is very much appreciated. Regards

Posted 3 years ago

“Georgina was so helpful and patient with us, giving us lots of advice and tips and made the whole process of booking so much easier. Definitely recommend.”

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Posted 3 years ago

“Confident that booking will go smoothly with any problems being dealt with prior to cruise. Will use Cruise 118 on future bookings. Brittany is very easy to deal with and we get on well.”

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Posted 3 years ago

“Excellent customer care”

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Posted 3 years ago

“Recently booked my cruise in October on the Sky Princess with Kenneth at Cruise118. This was the 1st time I have used Cruise118 as I have previously used Thomas Cook. Kenneth was excellent and was able to provide me with detailed information about the cruise and knowledge on the ship which was helped by the fact that he had been on the ship on more than one occasion himself. I would certainly recommend Cruise118.”

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Posted 3 years ago

“Very helpful delightful Staff . Reasonable prices. Will always book through them”

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Posted 3 years ago

“Our cruise consultant is Lindsey Wright, who was very helpful and knowledgeable so we booked during our first telephone conversation.”

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Posted 3 years ago

“Brittany is my go too lady for all my cruise requirements, she very knowledgeable, helpful and professional. I feel I get a proper old school travel agent experience as Brittany treats me like a VIP client rather than just another number.”

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Posted 3 years ago

“Brittany Bennett was extremely helpful - also well informed and professional. She adapted original quote to suit our requirements better , followed up her email quote with a polite telephone call , adapted the quote again , and we confirmed the booking with her through another call - excellent service !”

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Posted 3 years ago

“We felt very supported as we searched for a replacement passage from LA to New Zealand. Brittany came up with a wonderful option for which we are very grateful.”

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Posted 3 years ago

“Have booked through Cruise118 a few times after being recommended by a friend who only uses Cruise118 and this time I got through to Kenneth McConachie and his service was excellent, each person I have booked with her always gone above and beyond. Thanks.”

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Posted 3 years ago

“our cruise consultant was so helpful, his name was Kenneth McConarchie (not sure of spelling) friendly & definitely knew what he was talking about. Which is quite refreshing. He took us through the whole process of exactly what was included. Flights transfers Ship, cabin drinks package wifi . return flights we are confident we got a very good deal . we would recommend booking with Ken at Cruise 118 many thanks for all your time & expertise. Helen ,& Bob Lowrie”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,336 reviews