Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mary was very helpful and sorted out my cruise. Mary left me her contact details , was friendly and listened to what my requirements were ensuring I got the right cruise for me 😊”

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Posted 3 years ago

“Amazing all round service”

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Posted 3 years ago

“Hanna was very helpful she went above and beyond for us to get the perfect cruise she is a credit it you”

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Posted 3 years ago

“Mary was very helpful and sorted out my cruise. Mary left me her contact details , was friendly and listened to what my requirements were ensuring I got the right cruise for me 😊”

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Posted 3 years ago

“Easy arrangements for our cruise”

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Posted 3 years ago

“This was our first time booking a cruise through Cruise118 and we’ve been very impressed and will definitely use them again. Our cruise concierge Karoline Barrett was extremely helpful, guiding us through the process and provided answers to all my questions. We’re very much looking forward to our cruise...Thanks very much.”

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Posted 3 years ago

“I anyone is thinking of booking a cruise then it's this Company to go to - and always ask to speak with Paula Malloy. Dealt via Paula for many years and always recommend HER to friends and family and there has never been disappointment - in fact, she goes the extra mile to accommodate all requests. Have always found price, delivery, follow up to be first class. Over the past two years cancellations, refunds have been sorted with no problems. Other staff to whom I have spoken have always been very helpful.”

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Posted 3 years ago

“After trying to book a cruise on your website I couldn’t find all the answers to my question, I called and spoke with Cruise concierge Kenneth Mconachie, what a breeze made everything easy and straight forward, answered all my questions, although it was a little more expensive I was happy to pay the extra to be confident that my booking was done properly.”

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Posted 3 years ago

“Ok when you book cruise... but forget it if you need help after they have your money!”

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Posted 3 years ago

Thank you for your review, All our customer comments and opinions are very important to us, we are very sorry that aspects of your post-booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Please include your WOR booking reference in the subject box. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Really helpful”

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Posted 3 years ago

“We have been dealing with Cruise 118 for over 3 years now booking numerous cruises through them. In particular we have been very impressed with our Cruise Concierge, Paula Molloy who is always incredibly attentive to our needs and ensures we get everything sorted as quickly as possible. She has a great Customer Service focus and makes our experience with Cruise118 really easy and enjoyable. She goes the extra mile to sort out any issues and regularly keeps us informed on progress.”

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Posted 3 years ago

“Kate was very helpful and explained everything”

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Posted 3 years ago

“Hayley at cruise 118 was amazing. I wouldn’t have booked without Hayley’s care and attention, she gave me so much confidence and belief I could do it. I have never cruised before. I have recently lost my dad and brother suddenly and was in need of a break, taking my 76 yr old mum who has memory and anxiety challenges and a 12 and 13 yr old on my own … quite a challenge I can tell you! Hayley patiently took me through everything and reassured me every step of the way. I can’t praise Hayley enough. The cruise on Iona was superb. You have a customer for life here now. This trip has meant so much to us as a family; smiles, laughs, happy times and the belief that we can enjoy precious time together in such a seamless, enjoyable and adventurous way. Thank you Hayley for giving us something so special; freedom to travel in a way that works for our little group. A big shout out to Payson on board who wore the apron ‘I’m here to help’ at the main buffet.. he was amazing and helped mum every day which gave mum independence and a new found confidence. The children had an absolute blast loving the shows, the cinema and exploring on land. The food was perfect and we loved the cream teas and the buffet was excellent. 10/10 from start to end. Thank you so much and looking forward to booking again x”

Cruise118.com 5 star review on 8th July 2022

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Posted 3 years ago

“It's quite simple! We see the cruise and type of cabin we'd like, then call Cruise 118.com and speak with our cruise concierge(Georgina), who does everything bar pay for it. They really are a great team who make booking a cruise a stress free process by doing all the hard work for you. Highly recommend!!!”

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Posted 3 years ago

“Georgina of Cruise118 assessed our needs for our first cruise since lockdown and she was so professional and helpful - her experience made booking the cruise a pleasure - really great service. Called us back at a time convenient for us, answered all our queries and booked us a great cruise 🙂”

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Posted 3 years ago

“I was supposed to receive a follow up call as there was a possibility I may amend my booking but I haven’t and it’s only 9 days before I have my holiday! I also wanted to book some excursions but again no follow up phone call. Feeling it’s a Terrible service at the moment. The initial booking went well and I did receive an excellent service but this changed once I had paid for the holiday!”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are very sorry that aspects of your post-booking experience have given cause for dissatisfaction. I am sure that you will appreciate that this is a very difficult time for all concerned as we all find ourselves in such an unprecedented situation both with COVID still affecting travel as well as well-documented aviation issues globally. We as a business are no exception to this and unfortunately, this has meant we are dealing with an unprecedented number of calls and correspondence. This however is no excuse and I am sorry that with such a short time before your holiday you were struggling to make contact. I fully understand how frustrating and upsetting this must have been for you. I do hope this has now been rectified but should you need any further assistance please contact Customer.Relations@worldtravelholdings.co.uk. Please ensure the subject includes your WOR booking reference and URGENT including your travel date. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Brittany my cruise concierge tried various flight options for me to ensure that when we would arrive at our cruise ship and it would be stress-free. All of the questions that I had asked her were answered, were fully explained to me and none were treated as trivial. This is the 5th cruise I have booked with Cruise 118.com and if it goes as smoothly as the previous ones it won't be the last that booked flights to”

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Posted 3 years ago

“We went to happily book a cruise after researching thoroughly and using the information on the Cruise118 website. Not only was the price offered £300 pp more, we were also told that the extras clearly stated on the website as included (gratuities, wifi) were now excluded. When challenged, we were told that prices can change throughout the day! This is misrepresentation at best and borderline dishonesty at worst. We have used 118 before but will never do so again”

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Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are very sorry that your experience has left you disappointed. Our website is not live, and we always aim to advertise the best lead-in fare (which is usually the lowest grade). We use a third-party company to update our website as per the latest prices that the cruise lines advertise from their live websites/booking systems. As I am sure you will appreciate fares can and do fluctuate, unfortunately, it is sometimes the case that we cannot update our website quickly enough to keep up with the increase in pricing. This also applies to changes in promotions such as included extras. Please accept our sincere apologies that the price and deal you noted on our website were not available to you on this occasion, I do hope this has explained the situation a little clearer to you and would like to thank you for taking the time to contact us. If you would still like to discuss this further can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“All round excellent experience. Shelley Brackenbury was brilliant.”

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Posted 3 years ago

“Helpful and friendly service from Kenneth McConachie.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews