Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently booked my cruise in October on the Sky Princess with Kenneth at Cruise118. This was the 1st time I have used Cruise118 as I have previously used Thomas Cook. Kenneth was excellent and was able to provide me with detailed information about the cruise and knowledge on the ship which was helped by the fact that he had been on the ship on more than one occasion himself. I would certainly recommend Cruise118.”

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Posted 3 years ago

“Very helpful delightful Staff . Reasonable prices. Will always book through them”

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Posted 3 years ago

“Our cruise consultant is Lindsey Wright, who was very helpful and knowledgeable so we booked during our first telephone conversation.”

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Posted 3 years ago

“Brittany is my go too lady for all my cruise requirements, she very knowledgeable, helpful and professional. I feel I get a proper old school travel agent experience as Brittany treats me like a VIP client rather than just another number.”

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Posted 3 years ago

“Brittany Bennett was extremely helpful - also well informed and professional. She adapted original quote to suit our requirements better , followed up her email quote with a polite telephone call , adapted the quote again , and we confirmed the booking with her through another call - excellent service !”

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Posted 3 years ago

“We felt very supported as we searched for a replacement passage from LA to New Zealand. Brittany came up with a wonderful option for which we are very grateful.”

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Posted 3 years ago

“Have booked through Cruise118 a few times after being recommended by a friend who only uses Cruise118 and this time I got through to Kenneth McConachie and his service was excellent, each person I have booked with her always gone above and beyond. Thanks.”

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Posted 3 years ago

“our cruise consultant was so helpful, his name was Kenneth McConarchie (not sure of spelling) friendly & definitely knew what he was talking about. Which is quite refreshing. He took us through the whole process of exactly what was included. Flights transfers Ship, cabin drinks package wifi . return flights we are confident we got a very good deal . we would recommend booking with Ken at Cruise 118 many thanks for all your time & expertise. Helen ,& Bob Lowrie”

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Posted 3 years ago

“Booked our 1st cruise yesterday and spoke with a lovely gentleman, Kenneth McConachie, he was very helpful and made the whole process easy, we are now looking forward to a new experience.”

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Posted 3 years ago

“Georgina Dawkins was so helpful and clear when booking my cruise I could tell she was experienced and professional , patient and very helpful I would definitely use 118 again”

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Posted 3 years ago

“Jan was brilliant booking our next cruise, very friendly, efficient and knowledgeable.”

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Posted 3 years ago

“Jen was excellent. I can't see myself ever booking direct with a cruise line again”

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Posted 3 years ago

“I have been using Cruise 118 for the last 5 years for all my cruise bookings. Everyone l speak to is extremely helpful. The last 2 cruise bookings have been dealt with by Kirsty Simpson who has gone above and beyond to assist me especially during an issue l had a FCC from a cancelled cruise. I wouldn’t use any other company for my cruises. Many thanks.”

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Posted 3 years ago

“We have just booked our first cruise back on celebrity since the pandemic with 118 . We were helped by a fantastic Emma O’Reilly. She was so efficient and helpful, nothing was a problem and she helped with all our queries. Fantastic 👍”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Hayley Ives at cruise118 made me extremely happy as she found me such a great deal and gave me so many Options with regards to my cruise and covered absolutely everything. Hayley was so kind, patient and understanding of all our needs that we rang up again a month later to book a Christmas cruise and again was not disappointed in the service she provided us. Thankyou Hayley :)”

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Posted 3 years ago

“Georgina Dawkins was so very helpful whilst I enquired about a Royal Caribbean Cruise. She explained the procedures the protocol and answered all my questions. Georgina put my mind at rest and gave assurance when I explained how anxious I was. She was brilliant.”

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Posted 3 years ago

“Gill was so patient and answered all my questions before booking. The confirmation came through quickly and I like that I have a direct line back to Gill should I need it”

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Posted 3 years ago

“We decided to book with Cruise 118 again because we had such good service on previous occasions and had no problem with refunds during Covid.I feel they give the best price when booking a Cruise. Georgina handled my booking today and I cannot praise her enough. The Cruise we had originally looked at had gone up in price due to flights and Georgina spent ages trying to find us an alternative option with cheaper flights as we were travelling from Northern Ireland she went through many different options and suggestions but in the end I booked the Cruise I had originally been looking at as this suited us best, At no time did I feel pressured to book. She took the time to understand our needs and what we were looking for. She talked me through everything we can expect from our Cruise and was very clear and concise. I would certainly recommend anyone looking for exceptional service to book with Cruise 118 I can’t wait for my luxury Cruise with Celebrity.”

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Posted 3 years ago

“Excellent service offered from Daniel. Patient with all our many questions and full of useful advice. Rang for chat about a cruise and ended up booking one!”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews