I had a cruise cancelled with Cruise118 and they have yet to refund my deposit. It has been 2 months now and I can't get any response to my emails or get hold of them by phone. They may be ok when the holiday goes ahead but they have no interest in customer service if its cancelled. Had to go to citizens advice to see what to do, they told me a package holiday should be refunded within 14 days, I understand them delaying refunds in the worst of the Pandemic but not now. Will never ever use such Cruise 118 again as they are a disgrace, if I ran my business the way they do I wouldn't have a business to run for long