Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and went through everything I needed to know”

Helpful Report

Posted 2 years ago

“I was looked after by Greg Hill who was absolutely amazing and found me an amazing deal. So grateful. Have already recommended your company.”

Helpful Report

Posted 2 years ago

“Fantastic service as always Very helpful, friendly and knowledgeable staff 10 out of 10”

Helpful Report

Posted 2 years ago

“Fantastic service as always Very helpful, friendly and knowledgeable staff 10 out of 10”

Helpful Report

Posted 2 years ago

“Second time I have used this company and with advisor (Jennifer S) who is just amazing !!! Patience, professional, super comms and makes the whole process as painless as possible. 100% recommend and grateful to the company and staff for all their help.”

Helpful Report

Posted 2 years ago

“Georgina was wonderful and very helpful she go me the best deal possible. Thank you so much x”

Helpful Report

Posted 2 years ago

“Excellent communication from start to finish! Alanna! Thank you for everything you have done for us! Totally amazing 🥰”

Helpful Report

Posted 2 years ago

“I would not use this company again, I have called them on numerous occasions and have sent copies of receipts to them for the taxi costs we incurred due to transfers not turning up. It is now 9 months since our cruise and still no re-imbursement. When you eventually get through they are very pleasant and assure you that they will deal with it then ... nothing. I am fed up of calling and waiting an hour on the phone.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 2 years ago

“Friendly and helpful staff.”

Helpful Report

Posted 2 years ago

“As always we have booked a cruise through cruise 118 and Jennifer was very helpful with all of our questions ,would fully recommend this company as we have used it for a few years.”

Helpful Report

Posted 2 years ago

“I’ve recently had a friendly efficient experience with Cruise Advisor Karoline. I hope my upcoming cruise will be as successful 🙂”

Helpful Report

Posted 2 years ago

“Second time I have used 118 painless experience”

Helpful Report

Posted 2 years ago

“Georgina was very good at listening to what we would like from this holiday, even though we changed quite a few details as the holiday took shape. Wound definitely recommend to friends in the future.”

Helpful Report

Posted 2 years ago

“The young lady who Dealt with my call was very helpful and very knowledgeable made me feel comfortable and able to book, I will be using 118 again”

Helpful Report

Posted 2 years ago

“The young lady who dealt with my call was very helpful very knowledgeable made me feel comfortable and able to book, I will be using 118 again”

Helpful Report

Posted 2 years ago

“Very helpful from start to finish on booking, can not comment on the Cruise yet as I have not been.”

Helpful Report

Posted 2 years ago

“Good Communication by telephone”

Helpful Report

Posted 2 years ago

“Katie has booked my cruises for many years and always been perfect. However this time I wanted something very different. She was fabulous...I can't recommend her enough.”

Helpful Report

Posted 2 years ago

“I’ve never booked with Cruise 118 before. I dealt with Sian and she was absolutely fantastic. Nothing was too much trouble for her. She checked different cabin grades and multiple flight options to get us what we wanted. Would definitely use cruise 118 again.”

Helpful Report

Posted 2 years ago

“Perfect service, great advice and tips to save”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews