Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, friendly service.”

Helpful Report

Posted 2 years ago

“Stephanie was excellent. Nothing too much trouble”

Helpful Report

Posted 2 years ago

“Georgina was very quick and efficient from the point we started engaging with her. She found us an amazing deal, and took away the stress of having to book holidays. Very professional would certainly recommend.”

Helpful Report

Posted 2 years ago

“Up to now very efficient and saved us a lot of money from not dealing direct with the cruise line”

Helpful Report

Posted 2 years ago

“Very good service, knowledgeable cruise consultants, very helpful on finding the right cruise for you”

Helpful Report

Posted 2 years ago

“Very good service, knowledgeable cruise consultants, very helpful on finding the right cruise for you”

Helpful Report

Posted 2 years ago

“I was very pleased with the service I recieved. A lady called Hayley dealt with me and was extremely helpful. Would recommend this company.”

Helpful Report

Posted 2 years ago

“karoline barret was very helpful with helping choosing a cruise and talking me through everything I would use 118 again”

Helpful Report

Posted 2 years ago

“Great efficient service from Andrea, arranging our booking and confirming all details. Andrea has a friendly personality is helpful in answering any queries using her experience and extensive knowledge. Our first cruise so looking forward to a fabulous time.”

Helpful Report

Posted 2 years ago

“Rachel efficiently and thoroughly qualified our request, then designed a tailor made package that easily beat other quotes.”

Helpful Report

Posted 2 years ago

“Very helpful advice from Michelle, and looking forward to my holiday.”

Helpful Report

Posted 2 years ago

“We found the agent we dealt with (Amber) to be helpful understood our requirements with no issues and found our cruise with no difficulties. The experience was straightforward and the booking was completed without a problem.”

Helpful Report

Posted 2 years ago

“Shelly Brackenbury(Who was great) helped me through the whole process and as I said to her we have used you many times with great service and always get the holiday we want Thank you”

Helpful Report

Posted 2 years ago

“We knew what we wanted regarding cabin type and location for one of the newly announced Cunard 2025 Voyages but unsure as to which cabins would be available. We explained all to Jen who was tremendously helpful, opening the booking process at exactly 1pm thereby managing to get the exact preferred cabin we wanted. I would highly recommend her and Cruise118 when booking a holiday!”

Helpful Report

Posted 2 years ago

“First time ever booking a cruise! Robyn was brilliant! Made it all so easy.”

Helpful Report

Posted 2 years ago

“Phoned up with lots of questions jennifer was lovely Listened to my needs helped me and guided me through booking a future cruise with flights and everything Not pushy at all Thoroughly recommended”

Helpful Report

Posted 2 years ago

“Friendly helpful staff”

Helpful Report

Posted 2 years ago

“Great price for our upcoming cruise and stay. Appreciated the fantastic help and advice given.”

Helpful Report

Posted 2 years ago

“Great customer service helping me to work out the best cruise for our family at the best possible price but once I'd booked and paid the deposit, I couldn't get help with anything! Tried several times to sort out some issues and it's still ongoing. I'm at the point of giving up to be honest and I won't be using Cruise118 again. It's a shame as you were recommended by a friend who has never had any issues.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. A service concierge has contacted you to resolve the points you have raised. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 2 years ago

“Once we were able to speak to a concierge everything was straightforward and handled efficiently.”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews