Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,326 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,326 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful staff.”

Helpful Report

Posted 2 years ago

“As always we have booked a cruise through cruise 118 and Jennifer was very helpful with all of our questions ,would fully recommend this company as we have used it for a few years.”

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Posted 2 years ago

“I’ve recently had a friendly efficient experience with Cruise Advisor Karoline. I hope my upcoming cruise will be as successful 🙂”

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Posted 2 years ago

“Second time I have used 118 painless experience”

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Posted 2 years ago

“Georgina was very good at listening to what we would like from this holiday, even though we changed quite a few details as the holiday took shape. Wound definitely recommend to friends in the future.”

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Posted 2 years ago

“The young lady who Dealt with my call was very helpful and very knowledgeable made me feel comfortable and able to book, I will be using 118 again”

Helpful Report

Posted 2 years ago

“The young lady who dealt with my call was very helpful very knowledgeable made me feel comfortable and able to book, I will be using 118 again”

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Posted 2 years ago

“Very helpful from start to finish on booking, can not comment on the Cruise yet as I have not been.”

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Posted 2 years ago

“Good Communication by telephone”

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Posted 2 years ago

“Katie has booked my cruises for many years and always been perfect. However this time I wanted something very different. She was fabulous...I can't recommend her enough.”

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Posted 2 years ago

“I’ve never booked with Cruise 118 before. I dealt with Sian and she was absolutely fantastic. Nothing was too much trouble for her. She checked different cabin grades and multiple flight options to get us what we wanted. Would definitely use cruise 118 again.”

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Posted 2 years ago

“Perfect service, great advice and tips to save”

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Posted 2 years ago

“Thank u Sarah Jones for helping us book our cruise very helpful very nice to talk too never rushed me n also got me a few quid off thanks n just looking forward to my cruise now Sarah was so helpful would book again”

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Posted 2 years ago

“I needed to book a flash sale cruise and unlike other cruise companies I was able to get through without much of a wait. Kenneth MacConachie was really patient (I kept changing my mind on flights and hotels), but he was able to price up different scenarios and ended up saving me over £300. He was calm, polite and friendly and did not rush my decision.”

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Posted 2 years ago

“Phil Davies was first class understood our requirements and budget, identified options with great flight times and offered constructive advice to contain costs. Thank you Phil. Regards Liam & Marie”

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Posted 2 years ago

“Friendly and helpful as always”

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Posted 2 years ago

“Very helpful and answered all our questions.”

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Posted 2 years ago

“I rang with a number of queries which were all dealt with patiently and confidently. I have managed to get the cruise I wanted on the date I wanted and flights from local airport! I was very happy with the service and all documentation followed as promised.”

Helpful Report

Posted 2 years ago

“First booking with this company and it was for a last minute holiday we had spent hours trying to find something to fit inflexible dates. Georgina was friendly and efficient, and nothing was a problem even when she had to source new flights! I wouldn't hesitate to recommend this lady to handle your holiday booking!”

Helpful Report

Posted 2 years ago

“Dealing with the Cruise118 concierge was a pleasure. Daniel Norris was wholly focused on providing us with the best possible solution to our booking enquiry. He was knowledgeable and professional, complimented with a most pleasant and patient manner. He followed up promptly and timely on all pending aspects and ensured we we were satisfied with all his recommendations. However, another concierge dealing with a follow up call was not of the same calibre and standard leaving us with a doubt at the end of the call. Clearly, we haven’t taken the holiday yet so we wait to see if all the follow up actions and promised arrangements work out satisfactorily. This is our 1st dealing with Cruise118 and the impressions are good.”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,326 reviews