Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank u Sarah Jones for helping us book our cruise very helpful very nice to talk too never rushed me n also got me a few quid off thanks n just looking forward to my cruise now Sarah was so helpful would book again”

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Posted 2 years ago

“I needed to book a flash sale cruise and unlike other cruise companies I was able to get through without much of a wait. Kenneth MacConachie was really patient (I kept changing my mind on flights and hotels), but he was able to price up different scenarios and ended up saving me over £300. He was calm, polite and friendly and did not rush my decision.”

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Posted 2 years ago

“Phil Davies was first class understood our requirements and budget, identified options with great flight times and offered constructive advice to contain costs. Thank you Phil. Regards Liam & Marie”

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Posted 2 years ago

“Friendly and helpful as always”

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Posted 2 years ago

“Very helpful and answered all our questions.”

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Posted 2 years ago

“I rang with a number of queries which were all dealt with patiently and confidently. I have managed to get the cruise I wanted on the date I wanted and flights from local airport! I was very happy with the service and all documentation followed as promised.”

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Posted 2 years ago

“First booking with this company and it was for a last minute holiday we had spent hours trying to find something to fit inflexible dates. Georgina was friendly and efficient, and nothing was a problem even when she had to source new flights! I wouldn't hesitate to recommend this lady to handle your holiday booking!”

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Posted 2 years ago

“Dealing with the Cruise118 concierge was a pleasure. Daniel Norris was wholly focused on providing us with the best possible solution to our booking enquiry. He was knowledgeable and professional, complimented with a most pleasant and patient manner. He followed up promptly and timely on all pending aspects and ensured we we were satisfied with all his recommendations. However, another concierge dealing with a follow up call was not of the same calibre and standard leaving us with a doubt at the end of the call. Clearly, we haven’t taken the holiday yet so we wait to see if all the follow up actions and promised arrangements work out satisfactorily. This is our 1st dealing with Cruise118 and the impressions are good.”

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Posted 2 years ago

“Greg was very accommodating. Easy to book. We have used cruise 118 twice before and trust the company.”

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Posted 2 years ago

“Excellent service as usual”

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Posted 2 years ago

“Very knowledgeable and helpful staff. Helped us book quickly and efficiently.”

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Posted 2 years ago

“Karoline Barrett was amazing ! I had her up the wall swapping and changing cruises and flights and hotels but in the end we got there”

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Posted 2 years ago

“Karoline Barrett was amazing ! I had her up the wall swapping and changing cruises and flights and hotels but in the end we got there”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very Friendly and helpful service”

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Posted 2 years ago

“Kym couldn't have been more helpful with what was not an easy experience as we jointly juggled with a wayward family group!”

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Posted 2 years ago

“The lady I spoke was so helpful. I'm a first time cruiser. And I had lots and lots of questions and she answered every single one of them. She also spent time looking for a cruise that had an accessible cabin. Brilliant service.”

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Posted 2 years ago

“Rachel was very helpful. She was able to recommend an outside cabin from her experience of inside and outside which was helpful. She was friendly and patient with my questions”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I started the "journey" of booking a cruise last year (for 2023) and was assisted by Lexi who turned out to be a FABULOUS processional with loads of knowledge help and assistance. Not having cruised before since a long time, I had no idea who to use as a cruise agent. 118.com came up with shining reviews and so the process had begun. The information produced and shared by 118 is very detailed and covers so much information, which is a great for a newbie like myself. Being a "newbie" I also had a lot of further questions to ask having paid the final balance. I ended up speaking with Estelle Peachy , Customer Service Manager. I had so many questions and Estelle patiently and in much detail went through all of them. It took her some time but she was positive to help clarify. Another great customer service experience. Thank you Estelle and thank you 118.com a number 1 company. Would definitely recommend and definitely use again for any other cruise reservations. Thank you all!”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews