Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,338 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

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“Excellent service as always. Use no one else. Give to all our friends & family to use when on anout a cruise”

Helpful Report

Posted 3 years ago

“Everything was easy and fine”

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Posted 3 years ago

“All staff are professional and friendly”

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Posted 3 years ago

“All staff are professional and friendly”

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Posted 3 years ago

“Excellent service from Karoline Barrett. She listened to what we wanted and delivered the perfect resukts”

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Posted 3 years ago

“Very helpful staff, booked up with one phone call.”

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Posted 3 years ago

“I ordered and paid for our tickets and all documents to be delivered to me, 2 days before we were leaving i was still waiting for my tickets, and why did i have a 4 hour drive to Manchester when people on this cruise went from Glasgow,i have used youre service a few times and told friends it was a good service not anymore i paid for a service and all i got was stress never again.”

Helpful Report

Posted 3 years ago

“Karoline Barrett, Was very professional and really nice to deal with,as advised, she will be our first port of call for any new future cruises. Many thx to karoline for her super service.”

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Posted 3 years ago

“Daniel was my concierge and he could not have been more helpful. He didn’t rush anything took his time and ensured he had met all my needs and found the very best offers. He answered all questions and preempted most. I then phoned customer service and the young lady was equally as helpful”

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Posted 3 years ago

“Thetvdidva great job for us in finding the right cruise”

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Posted 3 years ago

“Just appalling service! Where do I start! Booked cruise online and payment didn’t go through! Was contacted by a team member but unable to do anything there and then as didn’t want to take payment again. Promised to call me during the day one way or the other. No contact by 6.30 pm so called, left a message with a colleague and was told that the person in question I was dealing with earlier would only be a couple of minutes and would call me back.About an hour later, I called again as didn’t know what time they were closing. Got through to said colleague eventually and apologised for not getting back to me! Said had been very busy! I replied that really wasn’t my problem!Advised that it would have to be looked into by someone else! Said they had flagged it up. But still no progress. Asked if I could cancel as nothing had been taken out of our account and couldn’t at that time! Asked if it could be reserved as I was concerned rooms would be gone as cruise departing at end of month! Asked to speak to a manager but said could not say how long I would wait. I expressed my disappointment in the service I had received so far. Asked what time they closed and was told 8 pm at this time it was a few minutes to. I was assured they would call when in tomorrow as soon as back at work. Then I was told ‘you will have to excuse me’ and the phone conversation had ended!!!!! I was called today and told they could go ahead and book again but informed them that I didn’t want to! Extremely bad service and I’m sorry but I won’t be using again. This needs to be looked into. Communication is key, if I had been contacted back, as promised, and not had to chase. I would have been happy to wait till the following day!”

Helpful Report

Posted 3 years ago

“Karoline Barrett swiftly turned what could have been a negative into a positive. She was extremely professional and really pleasant and sold us what I hope will be a beautiful cruise. I've already told her that from now on she will be our first call for any new cruises.”

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Posted 3 years ago

“I always book with Paula Molloy - she is excellent”

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Posted 3 years ago

“Excellent service from Brittany very very helpful and very thorough so looking forward to our cruise”

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Posted 3 years ago

“Very friendly patient and helpful”

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Posted 3 years ago

“Very easy to understand and straightforward thanks Only one big issue for me I automatically thought coach travel from Glasgow to Southampton was included, it has always been in my other cruises. This is not the case and I have to take my car and pay for parking total price for fuel and parking is £350 Bit of a let down”

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Posted 3 years ago

“Excellent service very informative and helpful. Explaining different options.”

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Posted 3 years ago

“Hayley was very helpful over the last few days both in securing the cruise we wanted, confirming what would appear to have been a secret upgrade from outside to a suite, and tracing a future cruise credit from four years ago! She really went the extra mile - well done.”

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Posted 3 years ago

“kevin was both knowledgeable and very polite,great service”

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Posted 3 years ago

“kevin was both knowledgeable and very polite,great service”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,338 reviews