Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,339 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“kevin was both knowledgeable and very polite,great service”

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Posted 3 years ago

“Went out of the way in terms of exceptional quality of customer service”

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Posted 3 years ago

“Our travel consultant Rebecca was amazing. She looked into every detail of the booking for us and took time to answer all of our questions. Great customer service.”

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Posted 3 years ago

“Not happy as there is a mistake on my booking which I have tried several times in several ways to amend but with no success. It was easy to book but very difficult to doeak to anyone since! Dob for one if our group us incorrect and needs amending asap.”

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Posted 3 years ago

“Amazing helpful and very pleasant agent called Fiona made booking so simple and enjoyable. Thank you so much”

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Posted 3 years ago

“Due to illness we had to change our cruise date and Estelle from Cruise 118 was extremely helpful in organising the process and I cannot rate her highly enough! She always replies to emails promptly and provides good advice.”

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Posted 3 years ago

“Absolutely brilliant cruise 118. Nothing too much trouble. Dealt with Estelle Peachey she is a star. Very patient with us. Would definitely deal with Estelle again and cruise118”

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Posted 3 years ago

“Very helpful and very friendly”

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Posted 3 years ago

“Karoline Barrett Thanks for a fantastic service you found a new cruise operator for us to try. You worked hard to get us the right package. It was a pleasure booking with you, looking forward to many more cruises with you”

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Posted 3 years ago

“Hannah Was excellent Good knowledge”

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Posted 3 years ago

“Cannot get to speak with anyone who seems to know what they are doing 3 1 hour waiting 3 separate people to speak with 3 different answers still no further forward poor service after we paid our money”

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Posted 3 years ago

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Posted 3 years ago

“Absolutely appalling after-sales”

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Posted 3 years ago

“Excellent service. Emma o Reilly listened to what I wanted. She was very helpful and booked exactly what I wanted .”

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Posted 3 years ago

“Lovely lady booked our holiday . The only negative is the amount of time you have to wait for you to answer your phone lines over 1 hour but all booked very pleased with the customer services .”

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Posted 3 years ago

“Ana the travel consultant was very professional and helpful and was able to answer all my questions, as well as able to get a very good deal on our forthcoming cruise.”

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Posted 3 years ago

“Excellent service from Karoline Barrett. We had a rather complicated package and she was extremely helpful, friendly and efficient throughout. Highly recommended”

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Posted 3 years ago

“Absolutely appalling after-sales”

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Posted 3 years ago

“Absolutely appalling after-sales”

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Posted 3 years ago

“Excellent service .impressive.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,339 reviews