Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,710 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to cancel the cruise as my granddaughter could not do the dates. I was disappointed that they couldn’t cancel the cruise, I only booked the cruise two days ago, I got right back to them when I New we couldn’t go on the dates.”

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Posted 3 years ago

Good afternoon Ms Brampton, Thank you for your review. We are sorry to learn of your disappointment at not being able to cancel the reserved cruise. I am aware that before proceeding with the booking our sales concierge Georgina asked if those dates were ok and discussed terms and conditions with you. We always ensure we run through this process with our customers. I can see that your details have been logged for a member of the service team to get in touch to discuss a more suitable alternative. Rest assured your comments are very important to us, If you still wish to pursue this matter further could you please contact our customer relations team in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Regards Cruise 118

Posted 3 years ago

“Kate was very helpful … 👍👍👍”

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Posted 3 years ago

“Kate was very helpful … 👍👍👍”

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Posted 3 years ago

“Mary was very helpful and sorted out my cruise. Mary left me her contact details , was friendly and listened to what my requirements were ensuring I got the right cruise for me 😊”

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Posted 3 years ago

“Stephanie was really friendly and helpful and sorted what we wanted in such a professional way. We got a very good deal compared to going direct through P&O”

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Posted 3 years ago

“Paula Molloy is the best cruise consultant we have ever had , Paula really knows her stuff ,very Informative about differant cruisesEfficient with confirmation e mails and as a very friendly personality”

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Posted 3 years ago

“Mary was very helpful and sorted out my cruise. Mary left me her contact details , was friendly and listened to what my requirements were ensuring I got the right cruise for me 😊”

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Posted 3 years ago

“Amazing all round service”

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Posted 3 years ago

“Hanna was very helpful she went above and beyond for us to get the perfect cruise she is a credit it you”

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Posted 3 years ago

“Mary was very helpful and sorted out my cruise. Mary left me her contact details , was friendly and listened to what my requirements were ensuring I got the right cruise for me 😊”

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Posted 3 years ago

“Easy arrangements for our cruise”

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Posted 3 years ago

“This was our first time booking a cruise through Cruise118 and we’ve been very impressed and will definitely use them again. Our cruise concierge Karoline Barrett was extremely helpful, guiding us through the process and provided answers to all my questions. We’re very much looking forward to our cruise...Thanks very much.”

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Posted 3 years ago

“I anyone is thinking of booking a cruise then it's this Company to go to - and always ask to speak with Paula Malloy. Dealt via Paula for many years and always recommend HER to friends and family and there has never been disappointment - in fact, she goes the extra mile to accommodate all requests. Have always found price, delivery, follow up to be first class. Over the past two years cancellations, refunds have been sorted with no problems. Other staff to whom I have spoken have always been very helpful.”

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Posted 3 years ago

“After trying to book a cruise on your website I couldn’t find all the answers to my question, I called and spoke with Cruise concierge Kenneth Mconachie, what a breeze made everything easy and straight forward, answered all my questions, although it was a little more expensive I was happy to pay the extra to be confident that my booking was done properly.”

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Posted 3 years ago

“Ok when you book cruise... but forget it if you need help after they have your money!”

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Posted 3 years ago

Thank you for your review, All our customer comments and opinions are very important to us, we are very sorry that aspects of your post-booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Please include your WOR booking reference in the subject box. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Really helpful”

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Posted 3 years ago

“We have been dealing with Cruise 118 for over 3 years now booking numerous cruises through them. In particular we have been very impressed with our Cruise Concierge, Paula Molloy who is always incredibly attentive to our needs and ensures we get everything sorted as quickly as possible. She has a great Customer Service focus and makes our experience with Cruise118 really easy and enjoyable. She goes the extra mile to sort out any issues and regularly keeps us informed on progress.”

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Posted 3 years ago

“Kate was very helpful and explained everything”

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Posted 3 years ago

“Hayley at cruise 118 was amazing. I wouldn’t have booked without Hayley’s care and attention, she gave me so much confidence and belief I could do it. I have never cruised before. I have recently lost my dad and brother suddenly and was in need of a break, taking my 76 yr old mum who has memory and anxiety challenges and a 12 and 13 yr old on my own … quite a challenge I can tell you! Hayley patiently took me through everything and reassured me every step of the way. I can’t praise Hayley enough. The cruise on Iona was superb. You have a customer for life here now. This trip has meant so much to us as a family; smiles, laughs, happy times and the belief that we can enjoy precious time together in such a seamless, enjoyable and adventurous way. Thank you Hayley for giving us something so special; freedom to travel in a way that works for our little group. A big shout out to Payson on board who wore the apron ‘I’m here to help’ at the main buffet.. he was amazing and helped mum every day which gave mum independence and a new found confidence. The children had an absolute blast loving the shows, the cinema and exploring on land. The food was perfect and we loved the cream teas and the buffet was excellent. 10/10 from start to end. Thank you so much and looking forward to booking again x”

Cruise118.com 5 star review on 8th July 2022

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Posted 3 years ago

“It's quite simple! We see the cruise and type of cabin we'd like, then call Cruise 118.com and speak with our cruise concierge(Georgina), who does everything bar pay for it. They really are a great team who make booking a cruise a stress free process by doing all the hard work for you. Highly recommend!!!”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,710 reviews