Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH CRUISE 118! I haven't even had my holiday yet (it's in 12 days time) and wish I had never given them my money. Booked everything February 4th only to find out yesterday after calling in with another issue that they have NOT booked my elderly grandmother on the flight!! Furthermore, they have booked the incorrect airport outbound despite me having email confirmations that I am going from Heathrow so I booked a paid for parking! I was promised a call back yesterday and did not get one... have been on hold to get through to them the whole morning without an answer!”

Helpful Report

Posted 3 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. I hope our telephone conversation helped alleviate any concerns you may have had. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“have a mistakes in our booking confirmation and it is impossible to get through on the phone spent over 2 hours today trying but got no answer that is really unacceptable”

Helpful Report

Posted 3 years ago

Hi Stephen, we're sorry to hear that you feel this way! We are experiencing a high volume of calls at present and call times are longer than usual. We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond privately with your reference number, account name and postcode so we can look into this for you. Kind Regards - Cruise118 Team

Posted 3 years ago

“Such a positive experience! Laura went above and beyond to help us find the cruise and extra days we wanted. She rang and emailed when she said she would and was really helpful and professional at all times. I wouldn’t hesitate to book via Cruise 118 again.”

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Posted 3 years ago

“The only cruise specialist you need to call”

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Posted 3 years ago

“Service is second to none.Rachel has looked after us for the last 20 plus years and could not do more for us.”

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Posted 3 years ago

“Used for the first time would use again the agent I spoke to " Lorraine " very helpful, knowledgable and efficient.”

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Posted 3 years ago

“Have been using Cruise 118 for years, never booked with anyone else, Sam has been dealing with our last few bookings and has been great, telephone lines are not great, wait times seem to be long but that’s understandable with Covid. We have booked 2 cruises this year, and will hopefully carry on using 118 into 2023”

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Posted 3 years ago

“Shelley was amazing. She was so helpful and got us what we wanted straight away. Highly recommend ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Excellent service and a great deal”

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Posted 3 years ago

“Need to pay balance on our holiday but flights still not been confirmed and cannot speak to anyone regarding flights”

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Posted 3 years ago

“Brilliant 🤩”

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Posted 3 years ago

“We booked our cruise with the help of Kate Freestone. This is our first cruise and Kate demonstrated great expertise and patience in explaining the many permutations and options, that I would never have been aware of otherwise. I feel confident that we have everything in place to really enjoy our cruise. We also spoke to others in 118 when we called and found everyone to be helpful and knowledgeable. Not pushy either and this is also important. Well done 118”

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Posted 3 years ago

“Helpful and knowledgeable. No fuss. Hope all goes as smoothly when we set off on our travels.”

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Posted 3 years ago

“10 out of 10”

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Posted 3 years ago

“Daniel Norris was amazing in trying to find a new cruise for parents after Cunard cancelled their booking. My parents is coming all the way from South Africa and had very little flexibility. But Daniel was brilliant and all sorted. Thanks a million”

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Posted 3 years ago

“your cruise consultant ashley was very very helpful in a very difficult situation with our Cunard cruise regards douglas and jennifer winton-norman”

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Posted 3 years ago

“We have used Cruise118.com for several years and they have always provided a first-class service. We use the same Sales Concierge every time (Katie Longstaff), who is an excellent very experienced cruise consultant and always professional. Any enquiries are answered quickly and I feel like I'm talking to a friend.”

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Posted 3 years ago

“Very knowledgeable concierge looked after my requirements to find me a great holiday”

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Posted 3 years ago

“Absoloutle shocking company. Mislead on booking a cruise and now telling me we have to wait 4 weeks to amend!!! We only booked 2 days ago!!!”

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Posted 3 years ago

“Help me a lot as its my first cruise put my mind at ease”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews