Just appalling service! Where do I start! Booked cruise online and payment didn’t go through! Was contacted by a team member but unable to do anything there and then as didn’t want to take payment again. Promised to call me during the day one way or the other. No contact by 6.30 pm so called, left a message with a colleague and was told that the person in question I was dealing with earlier would only be a couple of minutes and would call me back.About an hour later, I called again as didn’t know what time they were closing. Got through to said colleague eventually and apologised for not getting back to me! Said had been very busy! I replied that really wasn’t my problem!Advised that it would have to be looked into by someone else! Said they had flagged it up. But still no progress. Asked if I could cancel as nothing had been taken out of our account and couldn’t at that time! Asked if it could be reserved as I was concerned rooms would be gone as cruise departing at end of month! Asked to speak to a manager but said could not say how long I would wait. I expressed my disappointment in the service I had received so far. Asked what time they closed and was told 8 pm at this time it was a few minutes to. I was assured they would call when in tomorrow as soon as back at work. Then I was told ‘you will have to excuse me’ and the phone conversation had ended!!!!! I was called today and told they could go ahead and book again but informed them that I didn’t want to! Extremely bad service and I’m sorry but I won’t be using again. This needs to be looked into. Communication is key, if I had been contacted back, as promised, and not had to chase. I would have been happy to wait till the following day!