Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,333 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,333 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial phone calls not great as long wait with no one to help after connection However callback from Jennifer Stevenson was very helpful and booking easily arranged”

Helpful Report

Posted 3 years ago

“We were interested in a cruise over Christmas and New Year, Tracey was very helpful in assisting with this and helping us to make a decision, just hope the cruise is as good as Tracey was”

Helpful Report

Posted 3 years ago

“Tracy worked very hard to get us a really good deal on a fabulous cruise holiday for 2024. She was very friendly, knowledgeable and helpful. Sarah was also very helpful.”

Helpful Report

Posted 3 years ago

“Booked for over 10 years with Cruise 118 - local, loyal and always kept great relationships. but over the last 12 months and for the last cruise in particular, the service is now such that it simply adds a layer of administration that is not needed. I have been a champion for the company particularly over COVID when I appreciate the situation for many cruises, is changing on a daily basis. But the basics are now not there. Phone calls take 20-30 mins to get through, follow up emails not returned, and a just general lack of customer care, we really once enjoyed. Live chat is promoted, but never available, and 9am to 4pm telephone line when you are working is just not enough, with no other way to get through. It's such a shame it used to be brilliant. i worry for any first time cruisers who are just unsure and spend a lot of money.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Ruth Gray made booking a Cruise a Pleasurable Experience we have booked Many Cruises over the past 40 years and Ruth made this a simple Pleasurable Experience. TEN OUT OF TEN.”

Helpful Report

Posted 3 years ago

“Stephenie was very polite and knew her stuff. Overall experience was good and cruise 118 had the best deal for this tailor made holiday”

Helpful Report

Posted 3 years ago

“Katie Longstaff was Very helpful, and made booking a cruise quick and easy she looked for what we wanted and found an exceptional deal for us, I found her very good.”

Helpful Report

Posted 3 years ago

“Lexi was excellent as usual”

Helpful Report

Posted 3 years ago

“Hi jason was relly nice and i got what i wanted for our cruise he was really helpfully and i would recommend you to Everyone else thanks paul Hudson”

Helpful Report

Posted 3 years ago

“website gave a price of half price. I came to book it and was told that they would not ever sell at that price. scammers”

Helpful Report

Posted 3 years ago

“Excellent company to deal with, made the booking process straightforward.”

Helpful Report

Posted 3 years ago

“Very helpful and friendly assistant, with care in her attitude. and manner. Will use 118 again.”

Helpful Report

Posted 3 years ago

“Called Cruise118.com as recommended by a friend. Spoke to Daniel Norris who was helpful and very polite despite my endless questions! As a first time cruiser he made the booking easy and am thankful for his honest advise and step by step guidance throughout the booking. Thank you Daniel 😊”

Helpful Report

Posted 3 years ago

“My cruise consultant made the process of booking our first cruise so easy, he was so friendly and knowledgeable, it made everything so much easier to pick our dream cruise”

Helpful Report

Posted 3 years ago

“Great once through to call handler!”

Helpful Report

Posted 3 years ago

“Sadly not what it used to be 😢 still my go to agent to book cruises but so difficult to get through when you can’t complete online! Also agents taking a booking off one who’s done all the groundwork when I’ve called back to finalise a booking and then screwing up the basics. Just booked a Christmas Cruise, one lady searched, another guy took the booking (because she’d gone home) I had to ring her again because I could ent get on to the site. 4 days later I still can’t view documents. Another phone call after the bank holiday. At 77 this is getting too difficult! CANNOT GET LIVE CHAT ONLINE !!”

Helpful Report

Posted 3 years ago

“Booked by phone. … much prefer that to online booking … Tracey Ashton ever so friendly and seemed efficient….. But …. Tracey Ashton was to come back to me re flights from regional airports ….. she did not Tried to call your Service Team. …. No reply E mailed your concierge address …. My message was bounced back Have never used you before and doubt if I will do so again You ask below how long before you replied to queries. You need to add a tick box for Never”

Helpful Report

Posted 3 years ago

Thank you for your review, We are a customer-focused company, and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“I am extremely happy with my recent two bookings. Special mentioned to Katja Potter, patiently and meticulous in handling my request. She gave good advice but allow me to make the decisions.”

Helpful Report

Posted 3 years ago

“Excellent, helpful, efficient, gets the job done!! That's why we've booked with you many times.”

Helpful Report

Posted 3 years ago

“Katja was amazing so helpful and knowledgeable. Thank you”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,333 reviews