Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to book through the phone. Helpful and attentive”

Helpful Report

Posted 3 years ago

“Very easy to book through the phone. Helpful and attentive”

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Posted 3 years ago

“Very easy to book through the phone. Helpful and attentive”

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Posted 3 years ago

“Karoline one has been helpful and gone out of her way to help me find a suitable cruise, i cannot recommend her highly enough.”

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Posted 3 years ago

“booked with you for cruise in july22 such good service i get a bit nervuse at my age but all problems i had you sorted thats why i have booked again for christmam 22 thankyou j m redwood”

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Posted 3 years ago

“Answer your phones. Get your staff to follow up on promises Your on line services do not answer my specific query”

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Posted 3 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback, whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Excellent service from Travel Concierge - Daniel Norris - cheers :)”

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Posted 3 years ago

“The website is awful. Cannot find what I was looking for. I was told you have a live chat facility. Where is it? Tried ringing. Was kept on hold for ages and then the person was not very helpful and did not call me back. When we booked we thought we would have one named person looking after us. This is not the case. Will not use 118 again”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and we value your feedback, as it is only on receipt of such information that we can assess and improve the services we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 3 years ago

“Two of my transfers cancelled a few weeks before we go. Rather than re-book I'm told I'll be refunded so I can organise myself. Not great service but fine... A couple of weeks later and I've received no refund, and I'm going in 4 days. My balance is just showing as negative given I have paid the holiday in full. I've called the Concierge team twice now and been on hold over 30 mins both times before I've had to end the call because I am at work and have other commitments. Given the Concierge team are only available 9am to 4pm I don't know what to try next. I emailed the Concierge team and that email hasn't been acknowledged. Quick to take money but you're making it extremely difficult for me to get my owed money back.”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 3 years ago

“Fantastic customer service from Hannah, I have now booked 3 cruises with her and this is purely based on her fast responses and always being there to answer any questions that I have. Hannah is a great asset to Cruise 118 and I wouldn’t use anybody else.”

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Posted 3 years ago

“Brilliant service. Very professional and answered all my 1 questions quickly and clearly . A very good booking experience”

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Posted 3 years ago

“Initial phone calls not great as long wait with no one to help after connection However callback from Jennifer Stevenson was very helpful and booking easily arranged”

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Posted 3 years ago

“We were interested in a cruise over Christmas and New Year, Tracey was very helpful in assisting with this and helping us to make a decision, just hope the cruise is as good as Tracey was”

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Posted 3 years ago

“Tracy worked very hard to get us a really good deal on a fabulous cruise holiday for 2024. She was very friendly, knowledgeable and helpful. Sarah was also very helpful.”

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Posted 3 years ago

“Booked for over 10 years with Cruise 118 - local, loyal and always kept great relationships. but over the last 12 months and for the last cruise in particular, the service is now such that it simply adds a layer of administration that is not needed. I have been a champion for the company particularly over COVID when I appreciate the situation for many cruises, is changing on a daily basis. But the basics are now not there. Phone calls take 20-30 mins to get through, follow up emails not returned, and a just general lack of customer care, we really once enjoyed. Live chat is promoted, but never available, and 9am to 4pm telephone line when you are working is just not enough, with no other way to get through. It's such a shame it used to be brilliant. i worry for any first time cruisers who are just unsure and spend a lot of money.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Ruth Gray made booking a Cruise a Pleasurable Experience we have booked Many Cruises over the past 40 years and Ruth made this a simple Pleasurable Experience. TEN OUT OF TEN.”

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Posted 3 years ago

“Stephenie was very polite and knew her stuff. Overall experience was good and cruise 118 had the best deal for this tailor made holiday”

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Posted 3 years ago

“Katie Longstaff was Very helpful, and made booking a cruise quick and easy she looked for what we wanted and found an exceptional deal for us, I found her very good.”

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Posted 3 years ago

“Lexi was excellent as usual”

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Posted 3 years ago

“Hi jason was relly nice and i got what i wanted for our cruise he was really helpfully and i would recommend you to Everyone else thanks paul Hudson”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews