Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,333 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,333 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brittany was fantastic at booking and sorting our cruise out.”

Helpful Report

Posted 3 years ago

“Sam was very efficient and knowledgeable when answering all my queries and questions. All paperwork was sent through quickly. Very good!”

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Posted 3 years ago

“Have always been happy booking through Cruise 118. Concierge Sam Bender is the most patient of young men. I know that I can rely on him every time with our bookings.”

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Posted 3 years ago

“I have booked two cruises with Shelley and she was excellent. She was patient and thorough and answered all of my questions with great confidence. Shelley has a very nice personality on the phone and I would definitely book through her again. Many thanks to Shelley.”

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Posted 3 years ago

“Sam was very efficient and knowledgeable when answering all my queries and questions. All paperwork was sent through quickly. Very good!”

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Posted 3 years ago

“Excellent sales staff . Helpful and efficient. Would book again”

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Posted 3 years ago

“Kirsty was very helpful”

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Posted 3 years ago

“Always a pleasure to deal with 118”

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Posted 3 years ago

“Hear experience”

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Posted 3 years ago

“Jason worked hard for the best price in our budget and responded to all our questions about the cruise, very helpful in satisfying our decision to book the cruise.”

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Posted 3 years ago

“Jason worked hard for the best price in our budget and responded to all our questions about the cruise, very helpful in satisfying our decision to book the cruise.”

Helpful Report

Posted 3 years ago

“Jason worked hard for the best price in our budget and responded to all our questions about the cruise, very helpful in satisfying our decision to book the cruise.”

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Posted 3 years ago

“Always great service”

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Posted 3 years ago

“booking for the first time with cruise 118 a bit concerned that it took 2 days for confirmation of booking and full payment to arrive however up to now everything seems on track hopefully just waiting for confirmation of flight times”

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Posted 3 years ago

“I found your representative,Tracy Ashton, to be very well informed, personable, and thoroughly helpful in the process of booking this trip and will certainly recommend Cruise118 to family and friends”

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Posted 3 years ago

“The concierge Jen was able to give me all the information about the best cabins within the price available. I was very happy with the service I have received today.”

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Posted 3 years ago

“Ashlee Pheby was great with our Princess Cruise booking. Needed assistance from Princess Cruises and she did everything very professionally. Price was great and booked a 2nd Princess cruise holiday with ASHLEE next month. Strongly recommended for certain since she is very professional every time.”

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Posted 3 years ago

“Gave false info on holiday purchase resulting in two 8 HR waits at airport prior and end of holiday”

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Posted 3 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“My wife and I booked our spring cruise this morning, with the help of a truly helpful young lady, Jenifer Stevenson, she was understanding of all our needs, and made us feel at ease, thank you again Jen, you made our morning.”

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Posted 3 years ago

“Great service from Jen Stevenson. First time I’ve not booked direct with Princess Cruises so she was very helpful and we got a great deal.”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,333 reviews