Sadly not what it used to be 😢 still my go to agent to book cruises but so difficult to get through when you can’t complete online! Also agents taking a booking off one who’s done all the groundwork when I’ve called back to finalise a booking and then screwing up the basics. Just booked a Christmas Cruise, one lady searched, another guy took the booking (because she’d gone home) I had to ring her again because I could ent get on to the site. 4 days later I still can’t view documents. Another phone call after the bank holiday. At 77 this is getting too difficult! CANNOT GET LIVE CHAT ONLINE !!