Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with Lexi this time, very nice indeed, not pushy, just listened to what we wanted and acted accordingly very satisfactory, would definitely recommend”

Helpful Report

Posted 3 years ago

“Hello Jennifer Stevenson was most helpful we have booked to crises through her.”

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Posted 3 years ago

“Fantastic personal service. It was so lovely to have someone locally at the end of the line instead of in a call centre far far away. Jen was a fountain of knowledge and knew a lot about the ships, airports, getting to the airport from where I live and travelling with teens. I can highly recommend this company. They price matched another company that had also quoted.”

Helpful Report

Posted 3 years ago

“I received an email reply over the weekend to my query even though Andrea’s auto reply said she wasn’t in the office until Monday. Regardless of which standard of cabin I choose Andrea always makes me feel I have made the right choice, and I love her accent, I now associate it with going on holiday.”

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Posted 3 years ago

“Very good service and very helpful”

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Posted 3 years ago

“I phoned to make my booking as I needed to ask a few questions. Hannah was extremely helpful and gave me the best price!”

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Posted 3 years ago

“Extremely polite and helpful. They forgot to email us a confirmation but when we got in touch, this was easily sorted.”

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Posted 3 years ago

“Guided me through the options, helpful, patient and informative.”

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Posted 3 years ago

“Fantastic, friendly and knowledgeable service from our agent Jennifer Stevenson. Second cruise booked now through 118, and would highly recommend as it is always so easy and seamless.”

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Posted 3 years ago

“Always professional with great customer service. Well continue to use.”

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Posted 3 years ago

“We booked through Cruise118 with Brittany Bennett. From the first call to all the way through our booking, Brittany gave us 1st class service. If we called or emailed, we got a reply straight away which takes away any stress related with the holiday. Booking a cruise is like a minefield with so many different cabins, decks, ships etc but with Brittany’s advice, we had everything booked without the worry of it being the wrong choice. Cruise118 should recognise outstanding staff and promote them to keep this level of high customer service.”

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Posted 3 years ago

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Posted 3 years ago

“Many years ago sailed R/C best ship ever.”

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Posted 3 years ago

“Katya was fantastic. So Knowledgable and nothing was too much trouble! She bagged us a great value cruise with RC- thanks so much. I’ve already recommended her to friends!”

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Posted 3 years ago

“This is the 14th cruise we have booked via Cruise 118, all via Andrea McDiarmid. Exemplary service as usual. This one was a last minute booking & everything was sorted swiftly & efficiently. It is like talking to an old friend. Advice is always spot on!”

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Posted 3 years ago

“First time booking a cruise with 118,Lindsey was very helpful and profesional.”

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Posted 3 years ago

“Katya was fantastic. So Knowledgable and nothing was too much trouble! She bagged us a great value cruise with RC- thanks so much. I’ve already recommended her to friends!”

Helpful Report

Posted 3 years ago

“Excellent service, yet again, in booking our next cruise holiday. Jen Stevenson is a fantastic cruise concierge who has managed my latest and my previous booking. Extremely helpful with a friendly manner. Nothing is too much trouble in order to find the best fit cruise. Highly recommend using cruise 118, I have used them for my last 4 holidays.”

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Posted 3 years ago

“Always helpful and understand the cruise business”

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Posted 3 years ago

“Booked a great trip, Sam was great as usual, booked exactly what we wanted, great hotels really pleased”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews