Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,332 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely friendly service from Tracy Ashton. She will be my contact for any future bookings.”

Helpful Report

Posted 3 years ago

“Booked two cruises with Georgina and really enjoy dealing with her, always a prompt response and she is very knowledgeable.”

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Posted 3 years ago

“Very friendly and helpful staff. The telephone is answered promptly, unlike other travel organisations.”

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Posted 3 years ago

“All went well until I received the final invoice for a holiday in Jan 2024. This was for a holiday that was booked on the 29th August and the deposit paid. I then received the final invoice later that day saying that the holiday would be cancelled in 7 days time if I didn’t pay it. Didn’t pick this e mail up until Tuesday 30th August 2022 I called Cruise 118 waited for at least 45 mins for call to be answered. By this time the stress level was going through the roof. They apologised and said it was a clerical error and sent me another e mail with the correct payment date. Still stressed out really uncertain as to whether this holiday will be cancelled on Sunday 4th September 2022. On the whole my husband have been pleased with cruise 118.”

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Posted 3 years ago

“The booking agent, (Georgina), was friendly polite and very knowledgible. The booking process was made easy by her friendly approach. She was patient and pleasant and smoothed out any difficulties and she was very reassuring which made the whole thing a good experience.”

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Posted 3 years ago

“Great service from Tracey. Slight confusion with p & o but all sorted!”

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Posted 3 years ago

“I have to say that it took us a while for us to choose our ideal cruise but Ann Dorian was helpful and patient with nothing being too much trouble. This was our first time booking a cruise and Ann gave us expert advice as she had cruised on Cunard's Queen Victoria herself.”

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Posted 3 years ago

“I have Just recently booked a cruise to go to the Caribbean in November. My sales consultant Tracey Ashton was absolutely brilliant. Tracey listened to all my needs and wants in a cruise and found us the perfect one at a price that suited our budget. Tracey started off as our sales consultant but by the end of our booking I felt that I had actually met a friend. she was professional, courteous, and I will certainly be using Tracey in the future should I be looking to book another cruise.”

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Posted 3 years ago

“Very easy to book through the phone. Helpful and attentive”

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Posted 3 years ago

“Very easy to book through the phone. Helpful and attentive”

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Posted 3 years ago

“Very easy to book through the phone. Helpful and attentive”

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Posted 3 years ago

“Karoline one has been helpful and gone out of her way to help me find a suitable cruise, i cannot recommend her highly enough.”

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Posted 3 years ago

“booked with you for cruise in july22 such good service i get a bit nervuse at my age but all problems i had you sorted thats why i have booked again for christmam 22 thankyou j m redwood”

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Posted 3 years ago

“Answer your phones. Get your staff to follow up on promises Your on line services do not answer my specific query”

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Posted 3 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback, whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Excellent service from Travel Concierge - Daniel Norris - cheers :)”

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Posted 3 years ago

“The website is awful. Cannot find what I was looking for. I was told you have a live chat facility. Where is it? Tried ringing. Was kept on hold for ages and then the person was not very helpful and did not call me back. When we booked we thought we would have one named person looking after us. This is not the case. Will not use 118 again”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and we value your feedback, as it is only on receipt of such information that we can assess and improve the services we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 3 years ago

“Two of my transfers cancelled a few weeks before we go. Rather than re-book I'm told I'll be refunded so I can organise myself. Not great service but fine... A couple of weeks later and I've received no refund, and I'm going in 4 days. My balance is just showing as negative given I have paid the holiday in full. I've called the Concierge team twice now and been on hold over 30 mins both times before I've had to end the call because I am at work and have other commitments. Given the Concierge team are only available 9am to 4pm I don't know what to try next. I emailed the Concierge team and that email hasn't been acknowledged. Quick to take money but you're making it extremely difficult for me to get my owed money back.”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 3 years ago

“Fantastic customer service from Hannah, I have now booked 3 cruises with her and this is purely based on her fast responses and always being there to answer any questions that I have. Hannah is a great asset to Cruise 118 and I wouldn’t use anybody else.”

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Posted 3 years ago

“Brilliant service. Very professional and answered all my 1 questions quickly and clearly . A very good booking experience”

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Posted 3 years ago

“Initial phone calls not great as long wait with no one to help after connection However callback from Jennifer Stevenson was very helpful and booking easily arranged”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,332 reviews