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Clegg Gifford Reviews

4.5 Rating 1,068 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

4.5

Based on 1,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford was founded in 1968 as a general insurance broker, which later evolved into a Lloyd's broker.

Where we are today - Today CG maintains a broad spectrum of both personal and commercial insurance products and is a well-known broker in the UK Insurance Industry, with a national clientele and a heritage in the motor trade.

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Clegg Gifford 5 star review on 15th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absoloutly rubbish service, been trying to contact the claims company for the past 5 days with no luck what so ever. I have spoken to the reception desk who have promised me that they would have someone contact me back but surprise serprise NOTHING. why is it i have to keep phoning you and have to wait on the line for over 45 min at a time. NO GOOD ENOUGH.”

Posted 5 years ago

“Please just answer the phone so that I can terminate my insurance with you! Disgusting, shocking service.”

Posted 5 years ago

“they will not answer their calls or respond to emails, been trying the entire morning”

Posted 5 years ago

“ABSOLUTE JOKE THIS COMPANY PAID FOR MY POLICY IN FULL OVER 24HRS AGO NOW I AM STILL ON THE PHONE AS I WRITE THIS REVIEW STILL HAVE NO POLICY AND CAN NOT MOVE ANY OF MY CARS AROUND EVERY MEMBER OF STAFF THAT HAS ANSWERED THE PHONE IS UNHELPFUL AND ALL THEY WANT TO DO IS PASS THE BOOK BUYER BEWARE AND THERE NOT THE CHEAPEST”

Posted 5 years ago

“Friday 19/10/18 started calling at 3.24pm no answer at all eventually spoke to Mrs.Mason who tried to put me through again 5 min wait & no joy so hung up. Called back to tell Mrs.Mason still no answer & for a supervisor to call me & 25 mins later i received a call saying "i believe you wanted a quote for motor trade insurance" yes i sure did but not with your company they demostrate poor telephone communication skills & "Sorry about that mate" is not good enough. Previously been with Tradex (5years) but not again as this broker is a time wasting joker. Mr.Mellors (Derbyshire)”

Posted 5 years ago

“Absolutely disgusting.... i was unable to re-new my traders policy because of them never answering the phone, forced to go elsewhere after it lapsed, now its been a further 2 weeks of no answering, i cant get my no claims bonus off them and the only time i got through was by blagging them into thinking i was a new customer, which they then lied to me and have never got back, i now stand to lose my money and my new policy with another company, its about to be terminated because of Clegg Giffords incompetence!!! YOU IDIOTS NEED TO CONTACT ME AND QUICKLY.....TODAY!!!”

Posted 5 years ago

“Absolutely disgusting.... i was unable to re-new my traders policy because of them never answering the phone, forced to go elsewhere after it lapsed, now its been a further 2 weeks of no answering, i cant get my no claims bonus off them and the only time i got through was by blagging them into thinking i was a new customer, which they then lied to me and have never got back, i now stand to lose my money and my new policy with another company, its about to be terminated because of Clegg Giffords incompetence!!! YOU IDIOTS NEED TO CONTACT ME AND QUICKLY.....TODAY!!!”

Posted 5 years ago

“Just put the phone down again, we have called, we have emailed, we have asked for a manager and still no one replies to us. If someone in this company does care could you please call us”

Posted 5 years ago

“Took 3 emails and almost a month just to get proof of NCB from Tradex. :(”

Posted 5 years ago

“Absolutely rubbish customer service. My renewal is due in 10 days and they have not quoted me. I've tried to ring them every day this week and they simply do not answer the phone. I have waited on the line for up 20 minutes and there's just no answer. I'll be forced to renew with an alternative provide. Not recommended at all.”

Posted 5 years ago

“Perhaps one of the amazing people WHO do actually answer the phone and do a fabulous job helping clients, the ones who are efficient, extremely helpful and sort things very quickly (As stated in the numerous, I've no doubt very TRUTHFUL, REAL reviews from REAL clients) Could MAYBE actually pick up the phone to my husband who is trying to receive payment for a claim that has been agreed? ... SHAUN ANDERSON? REBECCA ROSS? JOANNE SLATER? ( A few of the "amazing" people stated) PLEASE restore my faith in reviews and answer the phone or even an email and sort my husband's claim!”

Posted 5 years ago

“The staff are great especial Rebecca Ross but glegg Gifford policy is not so good - my renewal States 4 years n c b - I actual have 10 years n c b - I have had to go to another insurer”

Posted 5 years ago

“very good company wan they taking your money and very bad when they paying out a clam all my email ignored”

Posted 5 years ago

“Never answer phones”

Posted 6 years ago

“Some of the most obstructive staff I have ever come across. After many years of being a Homefleet customer I have left due to the attitude of some of the staff. A Mr McDonald in claims is the specific reason I will not renew my three vehicles with CG, I refuse to deal with a company that employs people so disinterested in my business. His attitude this year was very much in keeping with the person who did my renewal last year. Thank you to Louise who was the only helpful person I found in trying to arrange my renewals this year, she was able to find the claim that Mr McDonald denied existed and correct my NCD from 4 years as I was advised by someone else to 14. A relief to find someone knowledgeable and efficient. If the management would like more information I would be happy to be contacted.”

Posted 6 years ago

“Don’t waist your time, rude and never answer phone , tradex were far better”

Posted 6 years ago

“Never answer the phone & also never reply to emails. Shocking service!”

Posted 6 years ago

“never answer the phone. used to have excellent service”

Posted 6 years ago

“no one to answer phones, very expensive ,once found a good insurer the struggles to get my ncb is unbelievable. very very poor if i could mark no stars i would have!!”

Posted 6 years ago

“Awful. Can't get through to anyone on the phone or when I do I was hung up on.”

Posted 6 years ago

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Clegg Gifford is rated 4.5 based on 1,068 reviews